Reid & Roberts Estate & Letting Agents

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Reviews

1. Jo Davies ★★★★★

   I used Reid Roberts for my sale and purchase, They have done amazing work kept me informed through the whole process would definitely use them again and recommend them to friends and family.

   almost 2 months ago
2. Wendy Bryant ★★★★★

   Aimee was lovely to deal with. The process didn't run smoothly but that was through no fault of Aimee's or the team at Reid & Roberts. Aimee always tried to do the best by me, the buyer and the seller.

   almost 3 months ago
3. Sioned Davies ★★★★★

   Holly and the team were fantastic from start to finish. Easy and smooth evaluation process, communication was clear and frequent. The team were very good at answering and addressing any concerns we had in a timely manner. I would highly recommend to anyone looking to sell/buy a property. ☺️

   almost 7 months ago

1. Hayley Hammersley ★★★★★

   Review for Reid and Roberts Estate Agents ⭐⭐⭐⭐⭐ We recently had the pleasure of selling our home and purchasing a new one through Reid and Roberts Estate Agents, and we cannot recommend them highly enough! From start to finish, the experience was seamless and incredibly positive. The team at Reid and Roberts demonstrated exceptional professionalism and dedication throughout the entire process. They not only helped us sell our house quickly to wonderful buyers but also utilised their impressive network to find us an amazing off-market property that perfectly suited our needs. Communication was a standout aspect of their service. We were kept informed at every stage, and any questions we had were answered promptly and thoroughly. It was refreshing to work with a team that genuinely cares about their clients. Special mention goes out to Lisa, Lauren, Holly, and Aimee, who were all fantastic! Each member of the team brought a unique strength to the table, and their collaborative effort made the entire experience enjoyable. Their attention to detail and commitment to client satisfaction truly set them apart. Thank you, Reid and Roberts, for making our selling and buying journey so smooth and successful. If you're looking for a reliable and dedicated estate agent, look no further!

   almost 7 months ago
2. Liam Brown ★★★★★

   The Reid and Roberts team are absolutely fantastic, they work extremely hard to provide the best possible experience in your journey when buying your home. They are extremely helpful on phone calls, they always provide updates via email and whenever I popped into the office there was a positive and friendly atmosphere from all staff members. If you want a stress free process when buying a house I would highly recommend going with Reid and Roberts.

   1 year ago
3. S & J ★★★★★

   We sold our family property through R&R Mold in 2022 and the team were great, can’t thank them enough. They understood what we wanted from the move, were patient with us and we weren’t we given the hard sell. Their rates were competitive, agents very knowledgable and professional and importantly they got us a fantastic sale. Thanks again ladies, you worked so hard for us and made our dream move happen.

   almost 3 years ago

1. Joyce Richardson ★★☆☆☆

   Not very impressed with these agents. Poor communication, especially regarding phoning back.

   almost 3 years ago
2. Jill Fernyhough ★☆☆☆☆

   Moved all of my properties to a different letting agent after months of unresponsive phone calls & e-mails. My tenants were upset & not informed that R&R had changed their bank details! All of my tenants ended up in arrears, through no fault of their own. One reported work they needed doing at the property to R&R several times, which l was never notified of. I am absolutely sick of trying to communicate with this company & being ignored & so are my tenants. Just glad to see the back of them.

   almost 4 years ago
3. Callum White ★★★★★

   I recently applied for a property to rent with Reids and Roberts and the service I received was impeccable. The girls were so lovely and helpful which made the application process such a breeze. I would highly recommend to anyone. Thank you team!

   almost 4 years ago

1. Laurel Mulhern ★★☆☆☆

   Our experience with RR started out fine until we came to vacate the property. We did this earlier than the date we needed to and had cleaned the whole house. We met the estate agent there at the agreed time although she was 20 minutes late and we had to ring the office to check she was still attending. We walked around with her whilst she commented on the excellent condition of the property. All was put back to as it had been when we took it on. We mentioned that the bins would need to be put out - we would have done so but we were handing over on a Friday and the collection wasn't until Monday. She thanked us for making her aware. All appliances in the kitchen were checked and we were told everything was great and we could leave then whilst the final meter readings were checked. We were advised before we left that the process of returning the deposit would begin that afternoon and we should have it within a couple of days. At this point we thought it was a good experience. The beginning of the following week however, after chasing, we received the email with the meter readings but were also told we needed to pay for the oven to be professionally cleaned and that the bins needed to be emptied! We reiterated about the previous conversation about them being put out and that it had been confirmed that the property was in good order and the full deposit was to be returned and have sent numerous emails since as well as many phone calls but no one is responding. They still have our deposit if over £1000 and we are very concerned as they will not speak to us. They have moved new clients into the house so we know they are making money from it whilst keeping ours. On reflection, I would say to a potential customer that their approach is disingenuous and untrustworthy based on this experience.

   almost 5 years ago

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