Excellent appointment with Dr Martin. I went in worried about my newborn being sick. He was empathetic and professional. I left feeling reassured and cared for. Thank you very much.
Outcomes of the surgery unknown as only four days ago, but very impressed by the extreme kindness and professionalism of the doctors and nurses given how nervous I felt. Chose here due to problems with a surgeon in Brighton where I live (being referred to him whilst he was under serious investigation that eventually had a poor outcome) - currently, pleased I travelled the hour extra.
I wanted to share a positive experience that I have had recently at the old cottage, I asked my GP JB to complete and send off my right to choose referral. This was done so quickly for me and I have just received a diagnosis that I have known was positive throughout my whole life, I feel so relieved and I am looking forward to the future. I cannot thank you enough for your time!
Attended this hospital yesterday, I found staff very nice from the receptionist to Jo and Jane who were very attentive and Jo explained procedure for cataract thoroughly and put at ease. I am awaiting hip operation and finding walking difficult, but it was no problem to Colin who pushed me from waiting room to theatre and back again, telling me off for not keeping arms in! Thank you all for your amazing work,your care and attention.
I have always been full of respect for most of the doctors at this surgery. I have always been full of respect for the reception staff too. I do know that one lady can be quite rude and I have experienced this as well, but she is quite elderly and perhaps it is now retirement time or perhaps it has already happened. I know that patients are dissatisfied with the length of time it takes to get an appointment and I am not sure, but it would appear that quite a few doctors in this surgery are part-time, or so I have been told. Whether that is true or not I don't know but I suppose this would impact on appointment times if it is true. I do think it is a shame that the receptionists seem to have had their responsibilities restricted. They used to be able to deal with more things a few years ago than they can now and it was nice to be able to speak to someone from the beginning instead of having to go through a series of recorded hoops before you get a human being to speak to. I have just seen the announcement about the death of Dr Bunn. He wasn't my doctor but I have seen him for appointments over the years. He was a warm and very down to earth man and a very, very good doctor. He was taken far too soon but I hope that he will continue to be a role model for all of the young doctors who came into the the Old Cottage Hospital.
Old Cottage Hospital Health Centre is located at Alexandra Rd, Epsom KT17 4BL, UK
You can find directions to Old Cottage Hospital Health Centre by following this map link
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