FRAUDULENT. I no longer have a car or policy with this company and haven't for the past 3 weeks, stopped it during the first month of the contract, yet they have taken out multiple direct debits and CONTINUE to do so, illegally. DO NOT USE BELL. Disgusting customer service and illegal banking activities.
It's all good until you ask them for anything or need to change anything on your policy. I had two cars with them and they are not able to provide a document showing correct dates when I had each car with them. They can’t even provide the correct NCD proof and without any claims they simply started to count my NCD from the scrawl on my last car with them. And now they are refusing to provide a correct NCD document even though it shows correct details when I login to my online account but there is no option to download that information so my new insurance doesn’t accept NCD from them.
I have been a loyal customer of Bell Insurance for three years now. In my experience, their commitment to providing excellent customer service and unrivaled value has consistently outshone all competitors. My recent interaction with Michael, a representative of the company, was no exception to this. Upon reaching out to renew my policy, Michael immediately took the helm and guided me through the process with the utmost professionalism. His knowledge and expertise were apparent, and he was able to field all of my questions with clarity and confidence. I was particularly impressed with his swift response times, which made the entire process seamless and efficient. What truly set this experience apart, however, was Michael's dedication to ensuring I received the best possible deal. He was able to offer me a renewal price that no other insurance company has been able to match. This level of customer care and value for money is rare in the industry, and it only solidifies my decision to stay with Bell Insurance. I want to extend my sincerest thanks to Michael (apologies if I have misspelled your name) for his exceptional service. His efforts have not only reaffirmed my confidence in Bell Insurance but also exceeded my expectations in every way. This extraordinary commitment to customer satisfaction is why I will continue to choose Bell Insurance for all my insurance needs.
A NIGHTMARE! My car had light damage and scratches and they found it as a write-off without even communicating this to me. Every time you want to get hold of someone so you can ask about your claim you have to wait hours on end just for someone to answer and when they do they tell you it's a different department and give you endless apologies. It's been 2 weeks since my car accident and I have days when they don't even answer the phone. I asked for a callback and it never came. Dont put your hopes up to get a courtesy car, its never going to happen even if you had it on your insurance policy.
No fault collision Did everything they could not to help, i was fully comp, no courtesy car every excuse not to give me one. After 4 weeks of tirelessly trying to phone and emailing them with with no reply just give up. Garage phoned me ,then questioning me why my car was still in their possession and i was been charged daily. Eventually got through to them - they all of sudden they wanted more information to process my claim, like how much i owed on my finance. Blatantly trying to stall again 5 weeks no cars, having to get taxi to my daughters creche and to work , Happy Christmas Belle
They canceled my insurance over a 10 day period without my knowledge claiming non payment. The payment had been made day of request and they had to back track stating that the cardholder did not complete when infact the money had left my account over a month ago. Worst customer service ever (in terms of call length). every call i have been on hold for at least a total of 45 mins. i once spent 1hr20 on hold to get to the right department and they dropped my call when i put them on hold to confirm payment details with a family member. Though i must note the poor souls on the other end of the phone are doing their best with what this company is and very helpful when reached.... just if you do have to call, clear your schedule this is a day job
Bell is a great insurance company, we’ve had our vehicles insured with them for a long time now and will continue to do so, staff are very helpful and easy to deal with.
Absolutely avoid, they send you out a Black Box, and when it's to be returned, we were not given a pre-paid Envelope, which we was told would happen tried communicating, but its falling on Deaf ears, never again
Bell is located at Ty Admiral, David St, Cardiff CF10 2EH, UK
You can contact Bell at +44 333 220 2008
You can find directions to Bell by following this map link