London Croydon Aerodrome Hotel | Signature Collection by Best Western

Reviews

1. Hannaan Ismail ★☆☆☆☆

   Horrible Hotel. I stayed here for a week and I have never in my life had a worse hotel stay. Stains on the carpet, no safe for valuables, and the front desk doesn't provide the basic necessities any other hotel would provide. The other day, the hotel had to turn off the entire water system for majority of the day which caused multiple inconveniences. I would not recommend anyone to stay here.

   1 month ago
2. The one ★☆☆☆☆

   Rude people here. The bed was broken and house keeping helped me One lady came and said you need a little patience the bed doesn't get changed in 2 seconds!? I did not say anything to her but she decided to tell me what I need and do not need. Furthermore, staff here are not friendly. Friendly: Derek Caroline Yazad (Cleaning staff with red lispstick dont know her name) The rest have some chip on their shoulder. They forget we are paying guests not they are the ones paying, but the way they speak to you is horrendous they have some sort of base in their voice. 1. The lady telling me to be patient when I was not even rushing her to change my broken bed which they should offer compensation for but never. 2. I did not pay a bill and said put it on my tab as I was very sick and in bed. I have been sick for 3 days since getting to hotel. They rang my room and I was asleep, they knew I was very sick. I unplugged the phone. The next day I was commenting about how to pay it and they said at reception, I said can they bring the machine, bar staff said no it is attached to the computer, the lady at reception was listening and started picking up the computer and saying see!? I do not need a demonstration of outdated tills especially not across the hotel where guests are sat in the sofa and one at the restaurant she is embarrassing herself. Who does that? I understand I am not in a 5 star hotel, but they can be nicer. I am a paying guest and not rude to them.

   1 month ago
3. Frank Cole ★★★★☆

   Nice welcoming hotel. Room was okay too but I was above the function rooms for party music that finished quite late due pre festive break. Car parking albeit charged per night in advance, was full as consequence, with some difficulties finding a spot. Perhaps time of the year.Service was overall good but had one meal that was quite poor and briely eaten which was slightly discounted( I expected no charge) although the rest was quite good throughout.

   1 month ago

1. Abigail T ★★☆☆☆

   The customer service I received was not welcoming at all, the lady at the front desk whose name i cannot remember, i told her that I have booked through "Best Western" but she insisted that she cannot find my booking and I was put in a mouldy room and I have asthma, I asked for the room to be changed and it was even worst because the room was hot and stuffy it had no proper air circulation and I woke up with a blocked nose. This was a bad experience and I will never stay here again.

   1 month ago
2. Fifty P ★★★★☆

   Cheep and cheerful hotel. Used to live in Croydon and came back for a friend's birthday party. Good location and decent room. Just a stone's throw away for the Collanades, so there's plenty of food options if you fancy that. Would stay here again if we were doing something similar.

   almost 2 years ago
3. Amanda R ★★★☆☆

   It’s in need of major internal repairs. It’s clear they’re improving the outside (which hotels seem to often do)- but the inside is what needs help. Old dated carpet. Chipping paint and doors. The windows don’t fully seal/ close so when it’s cold the cold air pours in and it’s hard to access the radiator to change heat setting. The cold air is pouring into the bathroom too through leaky window. Definitely full budget condition for Best Western but you wouldn’t know it from the 19-20$ burgers at the restaurant. Basically stay here for relatively easy and relatively affordable access to Gatwick and not much else. It’s fine for a night or two. Does seem to have quiet parts of the hotel which is a pro for those needing sleep Definitely not a 4 star hotel

   almost 2 years ago

1. A Palmer ★☆☆☆☆

   Booked Wedding Anniversary at Hotel in advance, and 2 days before they rang to day Hotel close to public without and adequate reason. Poor, poor poor and extremely disappointing seeing it always cost more to book last minute. How could they behave like that? preferring profit from Christmas party than honouring people booking in advance for their own celebration. Would never consider them again. Best Who? Think again

   almost 3 years ago
2. Paul King ★★★☆☆

   I arrived late in the evening and Asra was very helpful, on the reception. However the room I was situated in had burn marks in the carpet, chairs and very poor sound proofing. Who ever had the caugh. In an adjacent room should see a vicar for their last rights as you kept me up all night for the wrong reasons. The bathroom shower unavoidably leaked onto the floor when in use resulting in the bath side being ugly and blown. The radiator on route to me room was more of a water feature making a water pouting sound continually. Not impressed.

   almost 3 years ago
3. Lewis Donovan ★★★☆☆

   Room was very small, cold and very dated. The room was 2nd floor and near the main door which meant you could hear the creaking from the springs in the door everytime it was used. The TV is at least 7 years old and placed horribly, the curtains hid the left quarter of the screen. I went to reception to ask about upgrading and the lady there was very kind and helpful but when the manager got involved it was a different story. She was very rude and insulting and a complete opposite to the first lady I spoke to. Upon returning to my room I found the radiator in the room didn't seem to work and the bathroom was even colder. I visited reception again and advised the original lady of the problem and was upgraded immediately for free. I wish I knew her name as she was very pleasant to deal with. If asked for advise on hotels to stay in the area, unfortunately this is not one I will suggest.

   almost 3 years ago

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