Pestana Chelsea Bridge Hotel London, Nine Elms

Reviews

1. Chen W ★★★☆☆

   I stayed at the Pestana Chelsea Bridge Hotel & Spa for two nights just after Christmas, looking for a short break and a bit of luxury. I usually stay with chains like Leonardo or Hilton, so I’m probably comparing service levels as well as facilities. The location is a real highlight. Battersea Park is directly opposite and Battersea Power Station is a short walk away, which is great for food, shopping and walks. The bed was extremely comfortable and the blackout curtains were excellent. The spa facilities were clean and quiet when we used them, though quite small, and the gym is very limited. There were some disappointments for a hotel at this price point. The room I booked wasn’t set up as requested, the walls were thin, and the room felt under-stocked (limited toiletries and tea/coffee). Breakfast was probably the weakest part of the stay: items ran out quickly, there was no self-serve hot drinks machine, and guests often had to ask staff for basics like cutlery, bowls or coffee. Staff service was mixed – some were helpful and pleasant, while others came across as abrupt, and one hygiene issue I observed was concerning. Overall, it was an okay stay rather than a standout one. Great location and comfort, but the service and attention to detail didn’t quite match what I’d expect for the cost.

   almost 6 months ago
2. Mark McComiskey ★★★★★

   Great place. Cheaper than central London. Proper hotel. Right beside Battersea. 2 mins walk. Multi views. Beside park. Multi bridges. 35 min walk to Big Ben and central areas. Close to river taxis and different train stops. Yet quiet and not hectic. Batteesea has many shops and food places and activities. Great base. Used booking.com and simple booking. No fuss and no hassle. Choice of breakfast wasnt included which I prefer as can travel locally. Deliver roo stops here .. only problem room service over priced but hotel prices much easier and better to bring in or order out.

   almost 6 months ago
3. Daniel Santos ★★★★★

   Definitely 5 star review, what a treat! The breakfast was amazing, great location, it was our first time in the UK and we loved it. All the staff are very kind, special mention to Kaio at reception, who checked us in, very helpful with tips, very political and always with a smile, a special mention to the woman who checked us out, unfortunately I can't remember her name but she helped us to book the transfer which was very early in the morning. The spa and indoor facilities were also really good, i already had bad experiences in other Hotels spa facilities, but Pestana Chelsea Bridge did not let us down. The housekeeping was also very good, perfect cleaning always left our room spotless. The general manager should be proud of the team and the way the hotel is organized. Congratulations on that! Kind Regards | Daniel Santos

   almost 7 months ago

1. Alina Keal ★★★★★

   We stayed at the hotel for six nights. So first of all the location - perfect. The Chelsea neighborhood is stunning and the power station area is simply amazing. You can spend whole days walking around the area. Public transportation - three minutes from the bus stop and ten minutes from the tube station (black line). The hotel itself is new, the staff is very kind and helpful. Our room was large. In terms of cleanliness I would give it a score of 8.5. And the bed is large, comfortable pillows, but the mattress is very soft, we felt like we were sleeping on a trampoline. And another thing important - the noise from the train station: our room faced the train tracks and there was noise 24/7. So if you are sensitive to noise, ask for a room that does not face that direction.

   almost 7 months ago
2. J C ★★★★★

   First time in London and what a treat! Flew in from Canada taking the red eye landing on Nov 1. At Pestana Chelsea Bridge hotel Stephanie and Angela helped to welcome us after a long journey and my husband and I could not be more Thankful for their hospitality and the early check in as we definitely needed the couple extra hours of rest before we went exploring through Battersea. They even supplied us with a universal adapter so that we did not need to purchase one. The amenities and location of this hotel was fantastic. From the gorgeous pool, to the futuristic steam room to the sauna, all were new, clean and above my expectations as compared to many hotels. Spotlighting the dedication and service this hotel offers, we’d like to make sure Syed Shoeb Ahmed is recognized as he went out of his way to ensure our stay was perfect. We had gotten back to our hotel room (near midnight) and had received a note written by the front desk staff regarding the inconveniences related to our room due to the inconsistent temperatures. We went to the front desk and Syed was able to make it right for us ensuring we were accommodated with a comfortable and gorgeous room and because we switched our room so late into the night, he ensured we could have late checkout. Wow! On the morning we left, Karin ensured we had a proper sendoff, ensuring my departure to the airport was seamless. From arrival to departure, this team showed such warmth and hospitality. We will be back soon with our 3 kids! Thank you all!

   almost 7 months ago
3. Jayne Smy ★★★★★

   Great location for visiting Battersea Power Station and Central London. Room 117 was very clean and comfortable, nice to have a sofa in the room rather than 1 chair or the bed to sit on. Breakfast was a fabulous spread and plenty of choice from cereals, pastries, fresh fruit, cooked breakfast, yogurts and toast. The breakfast room is lovely and everything was beautifully clean. Plenty of information on the TV in the room on what's nearby to visit and transport. Overall, a great 2 night stay.

   almost 3 years ago

1. Matt Putkoski ★★★★★

   My wife and I had lunch here while visiting a family member staying at the hotel. Even the bar snacks were great and everyone was friendly. We sat outside on the patio on a nice day which was very pleasant because the hotel is set back away from the street so it was nice and quiet. We'd definitely stop by again for a good quiet lunch if we're in the area!

   almost 3 years ago
2. Richa Tyagi ★★★★★

   We stayed here on our first visit to London and it was a great experience! The hotel was in a great location. The staff was very friendly and helpful! The rooms were spacious, beds were really comfortable and breakfast was delicious. Overall, great hotel and we’d definitely be staying here again.

   almost 3 years ago
3. Radu Saghin ★★★☆☆

   The hotel doesn't have in room dinning,but you can order food and drinks from their restaurant located in the lobby. In the minibar you have only 2 bottles of water during your stay, doesn't matter if you stay 1 day or 10 days. Staff is friendly and polite. Room are nice. Good breakfast!

   almost 3 years ago

1. Moni C. ★★★★★

   Great hotel. Staff is friendly and helpful. Rooms are really nice, well insulated against the noise (our room was next to the elevator and we did not hear a thing), nice water preassure and it is so nice to have a bathtub separate from the shower (Deluxe king room)! The breakfast is also good, maybe things run out too fast. Good to visit friends and family that live in Battersea.

   almost 3 years ago

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