The Lansdowne Hotel

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Reviews

1. Bob Marley ★☆☆☆☆

   Called to make a query about the facilities of the hotel today, 13:00 at 24/05/2021. The lady who picked up the phone at reception was incredibly rude. I’ve stayed at the hotel before and it was great but this customer service was horrific. She didn’t answer our query about the gym and also asked “why are you asking me this. Call the gym” word for word, in a passive aggressive tone. Won’t be staying here again

   almost 4 years ago
2. JohnPaul K ★★★★★

   Great location! Just 15mins away from Central London. Easily accessible and reasonable prices. I had a really pleasant time and the rooms were clean but the thing that makes this such a good place to stay is the staff’s excellent customer service. All of the people were very helpful and wonderfully patient with their time and advice. I so enjoyed my stay there and I hope to return.

   more 6 years ago
3. Alison Burnett ★☆☆☆☆

   Avoid!! The room was gross. The bathroom looked like a male pub toilet. there was no hot water for the shower and the pressure was rubbish. There was blood splattered up the wall in the bedroom. There are no breakfast facilities and the staff weren't friendly. I would give 0 stars if I could! There were a few mess ups with our booking which I took up with the reservation team and the woman on reception wasn't being helpful. Lucky this was a trip on a virgin experience day and I took the issues up with them and got most of the trip cost back.

   more 6 years ago

1. Alison Hill ★☆☆☆☆

   Avoid!! The room was gross. The bathroom looked like a male pub toilet. there was no hot water for the shower and the pressure was rubbish. There was blood splattered up the wall in the bedroom. There are no breakfast facilities and the staff weren't friendly. I would give 0 stars if I could! There were a few mess ups with our booking which I took up with the reservation team and the woman on reception wasn't being helpful. Lucky this was a trip on a virgin experience day and I took the issues up with them and got most of the trip cost back.

   more 6 years ago
2. DK P ★★☆☆☆

   Most uncomfortable mattress, can feel springs of mattress, non-ac rooms charges equivalent to near by 3-4 star hotel, shower in room baths needs proper force and quality. Noise of public on front rooms and big fan noise in back side rooms. Swimming pool, baths and sauna needs some improvement overall. Steam room and Jacuzzi facilities are good. Personally new owner should address mattress quality and shower heads in room bath very first thing to get good reviews.

   more 7 years ago
3. Trevor Simpson ★★★★☆

   Very nice experience. Rooms didn't have air conditioning so not recommended during a heatwave. Didn't get an opportunity to use the spa but a definite plus for me. Only fault was in the morning of check out the cleaner didn't knock but just unlocked the door and came straight in to naked guest. I spoke to the receptionist who said they would speak to her. Outside the front door of the hotel is the unofficial smoking area. This does present the hotel in a good light or good for the image. I feel something more suitable should be set up maybe towards the back of the hotel.

   more 7 years ago

1. Nulie Wagstaff ★★★★☆

   A little noisy, our room window opened onto the street. Room was nice, fan was a welcome addition. Staff were accommodating and friendly. Pizza from attached restaurant was out of this world, would highly recommend.

   more 7 years ago
2. Harriet Dunn ★★★☆☆

   Average hotel experience. It was very noisy and far too hot in the room, which made it hard to sleep. Very convenient location for direct train into London. Cheaper and easier than staying somewhere in central. You get what you pay for.

   more 7 years ago

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