Rossmore Hotel

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Reviews

1. mark smith ★★★★☆

   Large hotel with comfortable and reasonably priced rooms including breakfast Check in and out was straight forward 24hr reception Ample free car parking. The staff were friendly and welcoming The room was clean and comfortable with two single beds Furniture was a little outdated and worn out but still functional and adequate for use Tea and coffee making facilities were also available in the room The bathroom was quite large with a sink Shower and toilet Unfortunately the soap dispenser was empty but like most I carry my own toiletries so not a problem Breakfast was included and is a hot buffet style offering along with additional cereals and juices Toast is offered with breakfast and cooked by the kitchen staff and brought to the table Had a comfortable and enjoyable stay and would gladly return

   almost 2 years ago
2. Rsp Bly ★★★★☆

   It's a two star hotel, just good for night sleep. It's clean and tidy. One has choice of single, double and twin bed rooms. Single rooms are usually with shared bathroom, whereas double bedroom are with showers. However, there is wash basin in every room. Rooms are small. Facility is basic. I didn't find any chair in the room in which I stayed. Thankfully there is electric kettle provided with tea and coffee options. Breakfast is free with 5-6 variety of foods such a toast, butter, jam, egg, beans, mushroom, sausage etc. But almost same menu is served everyday. So, if one is staying for longer period, it's bit boring. Terrif varies from day to day. Staff is courteous.

   almost 2 years ago
3. GURDEEP KAUR ★★★☆☆

   I had spent 5 nights but our room was changed each night and the rate was different almost every day. Most of the staff is good but there was a girl Alina who was not polite at all and she didn't help to solve any issue for the room. The place had free breakfast and free parking, that was amazing.

   almost 2 years ago

1. Sayema Sadia ★☆☆☆☆

   Me and my partner have recently stayed at this hotel for nearly over a month. There were many problems that we had in our room and staff refused to help us or fix the problems. As you enter, the hotel itself had a strong smell of curry & sweat which was unpleasant. The room that we were staying in was deceiving. When we entered it was boiling hot in our room and we weren’t able to turn it off due to the heater being broken. There was dried gum and stains on the wall as well as the floors being dirty and filthy. The light bulbs were always flickering and they didn’t get maintenance to fix it either. The lock on the bathroom door was also broken on our arrival & our shower was leaking from the bottom, therefore we had to always place a towel down from stopping it from leaking. The shower head pressure was very slow and clogged. No matter how you manage your water temperature, one minute it’ll be boiling, the next is freezing cold. We have reported these problems to staff in reception but still very unhelpful. There was a rat always running around on the floor boards of our room at night till early morning, when we told staff they denied that it was a rat & stated that the hotel is clean. They would also change our duvet and apparently give us clean towels when they were stained, we bought our own towels to be on the safer side. The bed we were staying on was flimsy and very uncomfortable to sleep on that my partner got cramps all over his body and we both struggled to sleep in that time period. They had a lamp, hair dryer, kettle etc all for us customers to use, but it was for decoration as nothing was working & I wasn’t surprised. Problems just kept building up. The staff were rude and didn’t care about customer service as well as the management team. They put their staff before customers and it definitely shows. There was a rude Indian lady named Priyanka in reception who lies, has a lot of attitude and claims that she is always right and wouldn’t consider your problems. I could go on & on as the problems don’t stop but all I can say is I highly do not recommend this hotel. Avoid at all costs.

   almost 2 years ago
2. S V ★☆☆☆☆

   I have been to this hotel 3 times. Never again will I step into this place. The whole experience was very tragic and off putting. The hotel really smells like old unwashed dirty odor. The rooms are very congested and small no space to walk around or get into the bathroom. The hot water wasn’t working properly and the water pressure is terrible and slow, the bathroom walls was soo dirty and wasn’t very pleasant. They have no shampoo or shower gel. The pillow wasn’t comfy and the mattress spring has come off and was poking out and wasn’t comfortable at all. My fiancé was very upset that the hair dryer wasn’t working. We went into the receptionist after he had a shower and his hair was all wet (they don’t even have a phone to call reception) he spoke to the lady on the desk. He said she was on the phone and not really bothered about him. He asked her to sort the hair dryer out or if she can replace it with another one. The lady didn’t know much and said no. He was soo disappointed after and I was soo annoyed and went back down to speak to the lady. I spoke to the lady and she was not helpful at all. She didn’t bother replacement the hair dryer she told me to come back in the morning when house keeping arrives. I wouldn’t recommend coming to this hotel.

   almost 3 years ago
3. stella mutua ★★★★☆

   I recently stayed at this hotel in Ilford and was pleasantly surprised by the clean and comfortable room, friendly staff, and convenient location (really close to the station). The hotel offered excellent value for money, with all the amenities I needed and free Wi-Fi. I would definitely recommend it to other budget-conscious travelers.

   almost 3 years ago

1. Tori R ★☆☆☆☆

   Very poor communication & customer service with reception staff. Free parking was great. However, room was not thoroughly cleaned (dead bugs on window sill), shower drain was blocked causing it to overflow the cubicle and after attempts to contact staff to get fixed, staff provided no solution. Mattress was quite hard to sleep on. No iron in room Overall, a substandard stay; would only be useful for a quick one-night emergency stay

   almost 3 years ago
2. LJ Smith ★☆☆☆☆

   Starting with the positive the room was clean and hotel is located across from a beautiful park with lake. That's all. No towels in room, no glass or plastic cup for water. Since when have you been to a hotel and they have no towels. Bathroom was opposite in the corridor, not ideal. When Asked if I could be moved was told that my company turned down room with en suite, which I later found was a lie. Water was not very hot from taps so had to have a tepid shower. Again bathroom very clean but it stops there. Only one double plug socket in room. No shower gel, toothpaste etc. You must remember to bring your home from home to be comfortable. Best for just one overnight sleep. Probable just good for workers.

   almost 4 years ago

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