Ilford Apartments

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Reviews

1. Madelaine Morris ★☆☆☆☆

   Absolutely disgusting — avoid at all costs. We contacted the property multiple times requesting a refund of £230 and were completely ignored. No response, no acknowledgment — just silence. From the moment we arrived, the experience was horrifying. A clearly intoxicated woman was doing drugs and had feces on her trousers while loitering outside the broken front door. Our ground-floor apartment was directly beside her, and we immediately felt unsafe. Inside, things were no better: The kitchen was filthy, with grime on the counters and appliances that clearly hadn’t been cleaned in a long time The cutlery was stained, making it unusable and completely unhygienic There was visible mould on the sofas, walls, and in the bathroom — absolutely unacceptable for any living space A pubic hair was left on the toilet, which was revolting and showed a total lack of cleaning One of the dining chairs had a large, visible stain, suggesting it had never been cleaned Overall, the apartment was dirty, neglected, and completely unfit for guests We left within 10 minutes. This was advertised as a “luxury” stay — instead, it was one of the most disgusting and disturbing experiences we’ve ever had. We also contacted Ilford Grand Hotel, which owns Ilford Luxury Apartments, multiple times regarding the £230 owed to us — and they ignored us as well. Do not stay there either. I repeat: do not stay here.

   almost 5 months ago
2. B M ★☆☆☆☆

   The place was filthy and not as described. Had to leave after 10 minutes as felt very unsafe. Avoid this place at all cost. UPDATE* will not issue refund for stay and are ignoring us and booking.com. Worst customer service ever. AVOID AVOID AVOID

   almost 6 months ago
3. Solomon Williams ★☆☆☆☆

   Absolutely awful; do not, and I must emphasise, DO NOT BOOK HERE! I don't make these accusations lightly, but it's likely to be a money laundering scheme. Insanely overpriced for what a group of us got in Stratford in Apr 25: •Staff on the phone were trying to quote us higher prices than on Airbnb •Electric stove didn't heat properly, •Bathroom drain kept clogging and the sink was full ALL WEEK. •Beds were awful and thin (bought as cheaply as possible) •Boiler instructions didn't match the boiler meaning we didn't have hot water the entire week •Very unhelpful staff on the phone, don't refer or action ANYTHING. •Manager hasn't replied to my request for a 25% refund (generous imo) at all and it's been weeks and weeks --> I'm referring it upwards to a citizens advice complaint BOOK ANYWHERE BUT THIS PLACE

   almost 8 months ago

1. habib arif ★★★★★

   A very cozy clean and tidy apartment Check in very easy Location great Only weakness there was no shampoo or Hand-wash in the bathroom Everything else is perfect

   almost 10 months ago
2. Nadeem Karbhari ★☆☆☆☆

   Pathetic service and attitude, especially from the reception staff (claimed his name was Mohit Mohit). First, when we arrived on day-1, we were sent to a different building than the one we had booked late in the night. We were willing to overlook this issue as the room specifications were similar to the one we had booked. However, the TV in the room didn’t work for at least 4 days during our stay. When reporting this issue on the 6th night, forget being helpful or empathetic, the staff (Mohit Mohit), didn’t even have the courtesy to apologise for the inconvenience. This was despite, repeatedly reporting that this was the second break down, with four days of non-functioning service that was claimed by the establishment and charged for. Instead, he (Mohit Mohit) chooses to be patronise paying guests, exhibits his flair for sarcasm and explains that being not helpful is a part of his job responsibilities, along with reporting issues, without resolving them. Definitely avoidable, especially if you are travelling with small kids. Also, avoid our friend Mohit Mohit like plague, unless you are looking for lack of eye contact and unhelpful explanations on his job responsibilities.

   1 year ago
3. Mahian Khan ★★★★★

   Actually pretty decent apartment and service. Wasn't expecting much when I booked but was met with a comfortable apartment that felt like I was at home. The service was really good as well. Will book again when back. Internet speed is brilliant for a hotel.

   almost 3 years ago

1. Goutham Goud ★★★★★

   These apartments are very cool to stay but the only thing is cost of accommodation is too high its around £3500. £2500 is affordable for luxury stay

   almost 3 years ago
2. Osman ★★★★★

   We were very happy with how clean the apartment was and surprised at the amount of space. It was perfect for me and my wife and son. He had plenty of space to run around. The service was absolutely brilliant and shameem is a real credit to the company. I would definitely recommend and when returning to London for a break will definitely rebook. Thanks for a lovely stay

   more 7 years ago

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