Stayed here for 1 night. The 2 guys who were on duty when we arrived were very helpful and friendly. Breakfast included in rate. Will stay here again.
AVOID AT ALL COSTS!! It's a horrible hotel. Uncomfortable beds, shabby rooms. Mine had no hot water. Unhelpful staff!! I was booked in for 2 nights. I left after 1 very unvomfortable and sleeplesa night. Booked into The Premiere Inn instead. More expensive but a much better night's sleep. I complained and was refused a refund. Horrible place. It's not a hotel, more like a hostel.
This place is an absolute abomination. The place smells like a stinky sewer. I was even afraid to walk around the room in my socks because the floor is so disgusting. The toilet continuously drips, there are cobwebs in every corner, the floors are super creaky amplifying any walking in the room above yours, everything is falling apart, half of the lights don’t work, good luck getting any shower gel or soap in any of the dispensers, and the lobby stinks. I could honestly keep on going but I’m sure you get the idea. Pay a little more and go some place else. Your nose, your health and your sanity will thank you for it. I stayed in this hell hole so you don’t have to. I’ve done you a favour, now do yourself a favour and stay somewhere else. Under a bridge is better than this place.
We have stayed here a few times when we've visited friends in Romford. It's a comfy hotel and, even though it's on a main road, it's quite peaceful. We were placed on the top floor on arrival. Unfortunately this was my own fault as I completely forgot to state when booking that due to my arthritis stairs were an issue. This was resolved in a few minutes and we were given an alternative room. We had a peaceful nights sleep and a pleasant relaxing breakfast the next morning. Staff are friendly and very accommodating. Next time we are in Romford we will most definitely be staying here. Thank you for another great stay with no hassle.
Krishna on reception is such a helpful and friendly guy, I stay here a lot, the free breakfast it’s great, rooms are comfy and it’s only a few mins walk to the town and train station . But honestly I love seeing this guy and all the other reception staff we always have a good laugh and my room is always ready for me. Thanks again Krishna mate see you soon
Fort Roofing and Gutters Woking team were very professional and their work is outstanding. I now have a leak free flat roof. They did the job to a very high standard and the aftercare was amazing.
The staff can do better! The hotel is doing all it can to match it's 3 star status. It's a very okay hotel......a great customer service will push it to good.
I want to express how disappointed in how I was treated today by the office staff at this hotel. I am visiting London from abroad and have been so impressed on how kind everyone has been to me. Except for today by the front office man (I didn’t get his name but i will). There is never a need to argue and talk over and down to your customers, especially in hospitality. If there is a miscommunication Try to resolve it in grace. The man talked down to me and over me and all I wanted was clarification because I was told to come back after 5 to change my room and he acted as if I lied. I was so emotionally spent I cried to my people and just couldn’t believe i was treated that way. If my hardworking uncle hadn’t already paid for the week I would check out instantly. We checked in the hotel for 1 week and I was placed in a room right by the entrance so and I guess the walls are not insulated because the room shakes and you can hear every heavy door slam and step. I hadn’t slept In 2 days so I asked the lady at the front if I could have my room changed, she said to come in the morning and they would see. The next day I came around 2 and was told that I should of came in the morning but I explained that I was unavailable and if there still a room available. She informed me that the cleaning staff had already left but she would inform the evening staff to put me in another room that was at the other end of the hall. I said no problem and that I would come back after 5. I don’t know what she communicated to the evening staff but the man was hostile to me and even threatened to call her like I was making it up. Sir why are you arguing with me? Why are you talking to me In this way?? I am a patron just like everyone else and deserve some dignity.
Had a terrible experience and service from this hotel. We stayed for our wedding night was met at reception by a man who complained we were late. I still had my wedding dress on, weighed down with bags presents etc no offer to help. Entered their most expensive room with an awful damp smell. No loo roll or clean towels told reception without an apology. Also there were bulbs out stains on carpet and cracked sink. Room cost over £100! Sent an email explaining the issues over 2 weeks ago still no response. Their customer service needs addressing.
I've not met such aggressive defensive front of house staff in a very long time. For a hospitality chain there was very little provided in the form of hospitality. I arrived early with my son for an event in the area. As I needed the room earlier I was asked to pay an additional £20. The woman I spoke to made me feel as though I was asking the earth and proceeded to tell me how full the hotel was and how difficult it would be. She however seemed to be able to allocate me a room. This room was on the ground floor, past the cloak room and between all the toilets and the back door. I went back to reception asking if there were any other room, being willing to wait a bit she said no. The room was dated and visibly unfinished. The grouting was incomplete in the bathroom. The sealant on the bath was undone. The toilet and sink was unattended to the wall in an unfinished unit of some kind. All harbouring bacteria I am sure. The room was not the room I had seen or booked - assuming we were downgraded. The back door was also open meaning I didn't feel particularly secure in what felt like "maids quarters". People (assumed to be staff) were in and out as well as people in and out of the bathroom. I went to the event leaving the other guest in the room. As there was no room service I called the hotel to ask if I could have food delivered to the hotel they agreed. I asked if they could take it to the room on arrival, they said they didn't do room service. I advised I wasn't asking for them to cook just to bring the delivery to the room. They agreed. The delivery came but they only sent part of the meal to the room. After 4 calls to reception the front of house proceeded to argue with me about not doing room service. Refusing to hear me speak. Telling me how under staffed they were and ended by telling me if I wanted the rest of the meal I would need to go get it myself. I was appalled at his tone and aggressive approach. I would have preferred his no to be no, rather than say yes and not do it entirely, and some how blame me. They had left part of the delivery and refused to take responsibility for an incomplete job. His tone and aggression was appalling. Upon my return that evening (appx 840pm) there was no on-site parking. I wasn't informed that this could be an issue have parked here before. I was confronted by again another defensive fornt of house man who told me I should know its first come first served. Gave me directions to another building. I asked if there wasn't anything on site as I didn't feel comfortable wondering around between buildings at night alone as a woman. He told me it was on site and asked me "what do you mean its not on site it the building behind this building". Seeing this was another argument about to start I left and parked in a dimly lit sid allocation for another building. No CCT. Very little light. For me, a female, at night it was horrible Im sorry to leave such a long review, but I am genuinely horrified at how rude, defensive, aggressive and argumentative the staff here have been. A total of £95 spent and I've nothing good to report. I'll remember how these staff made me feel above anything else
Harefield Manor Hotel is located at 33 Main Rd, Romford RM1 3DL, UK
You can contact Harefield Manor Hotel at +44 1708 751901
You can find directions to Harefield Manor Hotel by following this map link
Trouv Chauffeurs
Kaybridge Residential Estate Agents