Charlesons

Photos

Reviews

1. Alex ★☆☆☆☆

   Unresponsive and Aggressive Communication After a year with Charlesons , I’ve experienced consistent delays in email responses—urgent repair requests and billing inquiries often go unanswered for weeks. However, when pursuing charges, the agency shifts to aggressive tactics: frequent calls and insistent emails with payment demands and legal threats, bordering on harassment. This imbalance erodes trust and professionalism. I strongly advise seeking alternatives for a reliable rental management experience.

   almost 2 months ago
2. zahra mahmood ★★★★★

   I’ve been using Charlesons for several years now, and I can confidently say their service has always been exceptional. The team is consistently professional, reliable, and incredibly helpful in every aspect of the process. A special mention goes to the lovely Sharon, who has always gone above and beyond to assist us. Her kind and approachable nature, along with her efficiency, truly makes everything so much easier. It’s a pleasure working with someone who genuinely cares about their clients. Highly recommend Charlesons to anyone looking for a trustworthy and dedicated estate agent. They really do make a difference!

   almost 4 months ago
3. Bharath ★★★★★

   Amazing to deal with. We let our flat out with Charlesons and they made the entire process very smooth. Communication was very easy and they always had time to answer any questions we had. I would highly recommend!

   almost 4 months ago

1. shamsidable ★★★★★

   Finding a trustworthy estate agent can be tough, but I've been with Charlesons for six years now and couldn't be happier. From my first interaction, their team has been a pleasure to work with—they are always so responsive, professional, and genuinely dedicated to helping their clients. They’ve consistently done their best to meet my requests as a landlord. I highly recommend them to anyone looking for a reliable agent. Huge shout-out to Sharon, Yaseen, Omari, Kevin, Rebecca, Karjal and Sadeq for their dedication! Keep up the good work, Charlesons Team!

   almost 4 months ago
2. Muhammad Ali Hassan ★☆☆☆☆

   Absolutely unacceptable experience. My friends, a family with two young children, had booked this property in good faith. After confirming the booking, the management shockingly gave the property away to someone else without any notice or regard for the hardship caused. Because of this unprofessional and irresponsible behavior, my friends and their children were left stranded and forced to go through unnecessary stress and difficulty. Such conduct reflects a complete lack of integrity, accountability, and respect for tenants. If you value reliability, professionalism, and basic human decency, I strongly advise you to stay away from this place. What they did is nothing short of a scam.

   almost 4 months ago
3. Shane Sheikh ★☆☆☆☆

   Unfortunately a bad experience which will make me homeless in a few days. I would suggest anyone that leaves a holding deposit so MAKE SURE they get a signed contract as soon as possible after paying the holding deposit. I passed all referencing and my holding deposit was held for a month with no signs of receiving a contract. I was told to pay by a certain date and no contract would be signed without payment. I emailed them saying i am happy to pay as soon as I receive the contract. On the day I was supposed to pay. They call me as the landlord has supposedly withdrawn letting her property out to me. This is very bad practise and I would suggest if you do decide to rent a property from Charleson - get a signed contract as soon as you can. Within 15 days of paying your holding deposit. Anyway due to this. My current tenancy is running out and I was supposed to move into my new place in a few days until the landlord “decided” to back out.

   almost 3 years ago

1. Minal Sthankiya ★★★★★

   I have endless praise for the Charlesons team – Rebecca, Omari and Yaseen provided a fantastic professional service from the first time we interacted with them all the way through to our new tenant moving in. As a first-time landlord, I had so many questions – and they never failed to provide honest, trustworthy advice at every step of the way. While they may charge a premium rate compared to other agents in the area, you truly do get what you pay for and in this instance, I received first-class service. 100% recommend.

   almost 4 years ago
2. Tosin Adeosun ★★★★★

   Charlesons have provided a great service with finding myself and my family a new home to rent. The entire process from the initial viewing to the tenancy agreement was hassle free and efficient. Big thanks to Ash and Becky who were particularly helpful every step of the way as they communicated promptly and professionally!

   almost 4 years ago
3. Khalia Knight ★★★★★

   Honestly have to say a huge thank you to Ash & Becky for assisting me with my move into my lovely apartment. They were very helpful and professional about the whole experience of first time renting during a lockdown. Amazing customer service. I really appreciate the effort Ash put into my move in from the beginning to end. Would definitely recommend to everyone!!

   almost 4 years ago

1. Jdee Smith ★★★★★

   Charlesons lettings helped my partner and I move into our new home and made the process as smooth as possible. In a situation where we are in a pandemic and finding many other agents out there very unhelpful Charlesons have been amazing to deal with as a tenant. I dealt with Ash who very professional and is very experienced in his field and ensuring he met expectations from both myself as a tenant and the landlord. I can confirm this as I met the Landlord of my property upon move in. I also dealt with Rebecca who has tremendous skills in customer service and working with me to make sure i understood the referencing and move in process, she was a pleasure to work with. Overall the best agents I have dealt with in years, and coming from a professional background myself, I highly recommended these guys and as a trusted agency that I would personally trust my own family and friends. Thank you.

   almost 4 years ago

FAQs