Blacks Vets Veterinary Care in Oldbury

Reviews

1. Shama Khan ★☆☆☆☆

   Ever since I have joined this vet I have never been greeted in a friendly or warm manner. Made to feel stupid when asking a question or look at you dumbstruck. Firstly I had to wait over 20 mins with my cat who was already stressed to be seen and I had to be asked how long as another woman walked straight in and was seen to with her cats. Then I was told by the vet my cat may have a heart murmur due to stress which I’m not suprised by as it was out of its comfort for so long due to there laid back attitude but she fobbed it off as not to be worried about and to come back in a week when it was an annual check and he was due a vaccination which she didn’t even give him. I was told I wouldn’t have to pay nothing by her and I was on a pet plan to be the told after by the receptionist two different prices which then increased each time. So I asked what am I on the plan for then?! Then you get handed a leaflet to outline it. The staff are so self absorbed and unfriendly and rude especially the old lady with a man cut , with such horrible customer service and manners- that asking her a question seems like a crime. It seems to be a money making scheme everytime you visit and what you go in for gets dismissed and there charging over the odds each time and getting away with it. I paid for the meds and walked out due to annoyance and disbelief of what I witnessed and heard and in the end she didn’t even book or even ask about a follow up to rebook my cat after they said what they did about him. So where is the duty of care there?! It’s disgusting and I really am sick of their customer service and it absolutely stinks in there. Not only with there attitude and the staff. The actually smell of the place . It hits the back of your throat everytime you walk in!!! It’s horrible and unpleasant experience everytime and has got worse each time I’ve gone there. Disgusting vet practices.

   almost 8 months ago
2. Effie Karvouni ★★★★★

   We’ve now visited Blacks Vets twice with our cat Arsène, who is a very anxious patient. Our first visit was back in April for his vaccination, but because he gets so stressed we delayed his full check-up until recently. At our latest appointment, we saw Mohammed (unfortunately I don’t know his last name), who was absolutely wonderful with Arsène. He was calm, patient and so reassuring not only with Arsène but with us too. Even though it wasn’t possible to take a blood sample this time, he said Arsène looks to be in good health and that it’s best not to stress him further unless we notice any changes. We really appreciated that honest and caring approach, as he explained that when the time comes, Arsène will likely need to be sedated for a blood test. Mohammed was great and we would definitely trust him with Arsène again. The ladies at reception were also incredibly friendly, supportive and understanding, which made the whole experience a lot easier for us. Thank you to the whole team at Blacks Vets for taking such good care of our boy.

   almost 9 months ago
3. Danyal Sajid ★☆☆☆☆

   I purchased the £79 puppy pack from Black Vets, which I understood would cover key treatments like microchipping, worming, and vaccinations. When I brought my puppy in for the first appointment, I informed the vet that my dog had been sick and had vomited. Because of this, the vaccination was postponed — which I completely understand for health reasons. However, I was later charged a £55 consultation fee that I was not informed about at the time. In fact, the vet only saw my dog for about two minutes, did not explain what was wrong, and did not carry out a full consultation (which is supposed to be 15 minutes). They also did not check my dog’s temperature, even though this was later cited as the reason for the consultation charge. To make matters worse, I was only told about the fee a week later at the next appointment — and was told the vet had “forgotten” to mention it at the time. This feels incredibly unprofessional and misleading. If I’m being charged for a service, I expect that service to actually be provided. I feel let down by the lack of transparency, communication, and proper care — especially for a service aimed at supporting new pet owners. I would urge others to be cautious and ask detailed questions before committing to any packages or services here. *UPDATE* I’ve also just been told that the puppy starter pack does not include a vet check and this is a seperate fee

   almost 11 months ago

1. Lorna Parsons ★★★★★

   It was with a heavy heart ❤️ I had to put my baby boy Glen Westie to sleep. The vet and staff were very compassionate and supportive to us as a family. Thank you ☺️

   1 year ago
2. Sue T ★★★★★

   Been going to blacks for most of my cats life, great staff, hadn't been for a couple of years but this year the fleas are a problem, so had to return and request prescription treatment, as I was there I asked for quick check up and his nails done and pain relief as he is 17.5 and I no he's in pain, all sorted, said I had been buying over the counter flea treatment and I was not made to feel I was wrong, I have 2 other cats and as we all no things have gone up so much. Always welcomed when I arrive as well as any cat I bring, parking is a bit of problem due to traffic and now other businesses customers parking were they like and how they like, so allow time of day and time to sort your parking

   1 year ago
3. Stefan Eves ★★★★★

   We came to you on the 23/03/23 and as soon as we walked trough the door there was a reassuring smell of disinfectant and looked very clean. Hue was our vet on that day and we couldn't of hoped for a better vet. Hue treated Bella like she was one of our family which she is and came across very calming and very knowledgeable.

   almost 3 years ago

1. Natalia Koz ★★☆☆☆

   Spayed my cat wrong, ovarian tissue remained after the spaying casing my cat to urinate around my house, 2 stars as staff is friendly however vet denied that anything had been done wrong during the surgery and urged us to spend more on urinary infection medication that my cat did not need. We took her to a different vet and she now gets injections seasonally to stop her from going into heat which obviously comes with an extra cost. I understand mistakes can happen but would urge you to consider an alternative vet for the way it was handled

   almost 3 years ago
2. Pammie K ★★★★★

   We take our cats Dexter and Fifi to blacks in Oldbury it's not the cheapest vet but you get what your pay for and most importantly they keep our fur babies healthy. Staff are friendly and the Vets are very kind and caring. I can say 100 percent trust them with my pets. I would recommend this vet to anyone who has pets.

   almost 3 years ago
3. Rachel Slim ★★★★★

   Excellent service all round. Staff are lovely and our dog was treated quickly. Very reasonable prices, would highly recommend.

   almost 3 years ago

1. Hardeep Sahni ★★★★★

   Awesome vets. Tried a couple of vets but Black Vets are the best. Very helpful reception staff and vets are awesome. Feel very welcomed and cared for whenever I take Rocky there. Their Pet health for life plan is so good. Has so many perks with very reasonable price. Apart from providing all flea and worming treatment included with the plan (many more things included) they also send me reminder emails every month when flea treatment is due. I am happy my friend recommended them as he’s with them for last 10 years

   almost 4 years ago

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