Vets4Pets Redditch Trescott Road Veterinary Care in Redditch

Reviews

1. James G ★☆☆☆☆

   Our dog got out last night , we heard he had been taken to this vets by one of our neighbours , when we rang the vets to ask if a dog had been handed in stray we were told that one had been handed in but they can’t disclose any information of what the dog looked like , we had a family member who was already in the store and had been to our usual vets who had contacted vets4pets to confirm if they had our dog or not , when the family never arrived at vets4pets they had no idea about the previous phone call that had happened minutes prior to her arrival and still wouldn’t disclose information , our dog was apparently scanned and “ unable to find the chip “ even though we’ve had him chipped it’s a legal requirement so I’d say the majority of dogs who come to vets4pets are microchipped so how they were unable to find the chip is beyond me , such a simple thing and they failed at the first hurdle. We had contacted the vets prior to our dog even arriving there asking , they did not ask to take our number and name like every other vets in redditch did and by 6.15 our dog arrived at the vets we made a phone call at 6.17 and they said he was already being picked up by the warden , not even 2 minutes and you’ve had him picked up by a warden , shocking behaviour I have no idea what’s going on it’s that place. Will be making formal complaints to head office , ombudsman’s etc , I’ll also be coming down to make this complaint in person and seeking legal advice and potential action due to your incompetence.

   almost 8 months ago
2. Ted Morgan ★★★★★

   Took my best friend to put to sleep, was thr most painful and surreal experiences in my entire life. They helped me through it, and many thanks for fur clippings and paw print which Ill get tattooed real soon.

   1 year ago
3. Aretha Bennett ★★★★★

   Really was so caring about the loss of my friends cat Sydney. We got his ashes and they put them into a lovely keepsake box . It was gifted with a card and boxed and bagged up beautifully.

   1 year ago

1. L Jones ★☆☆☆☆

   My cat unfortunately passed away due to an inconsiderate driver. Pets at home vets took ages to answer the phone to explain what I needed to do as I was so devastated. The receptionist was not empathetic or kind. She was dismissive and just said one word answers. Not a good start…. I could barely speak on the phone. When I took my cat to the vets the vet was kind and explained my options and that I’d get a call or text when she’s back from cremation. I have received NO calls, text or email from them. It’s disgusting and it has added to my heartbreak. My cat was left at the vets for about a week collecting dust and I was waiting for nothing. My cat was my baby and she was loved. The service here was shocking. I would not recommend to anyone. Please go elsewhere.

   1 year ago
2. Craig Fallows ★☆☆☆☆

   The only pet they care about is a pet called money!! My puppy recently had a benign on the side of him, we paid for tests and was told nothing to worry about at all. Fast forward and over the course of 2 weeks it got worse and worse to the point we took him back as the skin had burst, after taking him back they said he needs it removed immediately yet we were told on the phone it was nothing to worry about at all from the test results Outrageous was an understatement but what can you do when it's a beloved pet that is part of the family. We were told it was an immediate operation which he definitely needed it otherwise it will get worse!! We had our doubts as well as trying to find £1200 to pay for the operation so we had a second opinion and took our puppy to another reputable vets to be told it's something they have seen loads of times and quite common with puppies. A course of antibiotics and a wait of around 2 months and it cleared up and practically healed like nothing had happened. The second reputable vets said that vets 4 pets Redditch had actually made it worse by taking a scrape for tests and they said that a puppy of his age is not advisable to be put under for the operation and was quite surprised that a vet practice had recommended this treatment. On top of the above, I immediately cancelled his care plan as clearly my puppy was registered at the butchers not vets, everything was cancelled which I did ask when cancelling his care plan was there any remaining fees...I was told nope that's fine you can cancel the direct debt with no worries. Clearly the calls being recorded for training purposes aren't working as the employee there told me false information when I was sent a letter stating I owed the vets £60 cancellation fee even though I originally asked if there was any fees such as his when I took him off there butcher register. Unless your pet needs to be put down I'd avoid these vets although they'd probably make a mess of that too, go to another reputable vets as you'll save money and also get the correct kind of care instead of unnecessary operations which they actually caused the problem in the first place and also be told incorrect information on the phone. Would not surprise me if I ignored the demanding letters of the cancellation fee and be met with bailiffs and take my puppy away, the words that spring to mind and should probably remain themselves vets4cash on uneeded treatment are us!! I can sleep happily knowing my puppy is under good care at another vets without paying ridiculous money which they haven't got from me on a unessary operation and so can bruno without having butchers open him up like a can of sardines. It's a shame as I have used these vets for the past 6 years, they had the opportunity to correct the late payment fee... But each time I spoke to someone they just read out the terms and conditions

   1 year ago
3. Darren Bernstein ★★★★★

   Very good service nice to find a vet that aren't trying to fleece you for money nearly 3 times cheaper than my previous vets Acorn in Studley.

   almost 3 years ago

1. Jay D Walton ★☆☆☆☆

   Absolutely appalling behavior, 8 years I’ve been using this vets and yesterday proved the behavior and attitude of Laura, moody receptionist and today Sonia This practice shouldn’t be allowed as this particular place have had numerous bad reviews on Facebook and google I attended yesterday, young receptionist (think grace) lovely welcoming knows dogs names polite and outgoing but the vet rude and scared of my dog (stuffy the licks a lot) needs ear draining recurring problem last 8 years they still ain’t got to the bottom of it They wanted 77 quid took 2 min for drain 49 quid drops 14 steroids My other dog got neutered for less than this and was there all day! I mention this to other receptionist and was spoken down to and out right rude this grumpy mare has the cheek to say it is what is and surely I can afford it! I casually said this poster that’s says don’t be rude to staff works both ways now the witch came out in her stormed off and spoke to vet! I’m for fair pricing this is too much and her response was tough prices have gone up I have spoken to Sonia today and told Sonia I will be leaving and going elsewhere as the staff minus couple gems they have are not worth being employed representing her ethos and vets4pets mission statement I wasn’t rude and have 2 witnesses who have agreed with this members of staff behavior was unacceptable and rude these two people have decided to go elsewhere after discussing with them

   almost 3 years ago
2. Kris Deykin ★☆☆☆☆

   Took my cat in for an appointment as he has gotten very ill very quickly and it seemed like all they wanted to do was put him down rather than make the effort to do some tests to see if he could be helped. The vet was trying to tell us what we could and could not do with our pet and kept insisting we had him put to sleep rather than make the very short journey to an animal hospital (20 mins) for further treatment. When they agreed to let us take him they made us wait 35 mins in the waiting room, in which time we could've been at the hospital, while they filled out paperwork and subsequently locked the door to the clinic room. Almost seemed like they were taking him hostage. We did, reluctantly, have to put him to sleep as he didn't respond well to treatment but at least we were given the choice at the hospital which is more than I can say for Vets4Pets. I would avoid this vets and find somewhere more friendly and respectful.

   almost 3 years ago
3. Peter Clarke ★☆☆☆☆

   Until they moved upstairs it was fine but my dog will not go in the lift or is reluctant to go up the stairs. So have changed vets. Went to the new vets the other day and he is fine in there.

   almost 4 years ago

1. Britt Elvins ★★★★★

   I walked in requesting an appointment at 9:00am to be booked in for 3:40pm. The receptionist was ever so friendly and helped me get my dog onto the scales (which I definitely needed help with!). The vet was friendly, knowledgeable about Bailey and was happy to offer some help even though my appointment was not arranged for this reason. A lovely group of people

   almost 4 years ago

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