Special Friends Animal Medical Centre
“Our experience with Special Friends Vets has been nothing short of extraordinary. As the proud parents of a rescue French Bulldog, we know how important it is to have a veterinary team that truly cares about their patients, and they have exceeded every expectation. We first turned to Special Friends Vets back in 2020 during the height of the Covid pandemic. Our regular vet of many years let us down when they refused to vaccinate Nala without sedating her, even though we had never had any issues in the past. It was a stressful time, but Tim stepped in and vaccinated Nala with no problem whatsoever. His calm, gentle nature immediately put both us and Nala at ease. In 2021, Nala fell seriously ill with an immune-mediated disease and eventually had to spend a weekend at Willows. Up until her admission, Tim and the team were simply incredible. They provided comfort, did everything possible to help her, and kept us informed and reassured every step of the way. Their dedication and compassion during such a difficult chapter meant the world to us. Now at 9 years old, Nala is facing the challenges of arthritis. Tim has been instrumental in managing her pain and carefully finding the right combination of treatments to keep her comfortable. When she suffered a fall in March this year, we weren't sure she would fully recover. Thanks to Tim's expertise and commitment, we are absolutely thrilled that she has made a remarkable recovery. Tim truly was vital to her healing process. We also want to acknowledge the compassionate care shown to our beloved 16 year old rescue cat, Honey. When the time came to make the heart-breaking decision to have her put to sleep, the team handled everything with such sensitivity and warmth. Their genuine empathy and support helped to ease an incredibly difficult moment, and we are deeply grateful for the kindness they showed us and Honey throughout. The entire team goes above and beyond. They are genuine animal lovers who put their heart into everything they do. I want to give a massive shout out to the rockstar reception team—Tash, Fran, and Claire—who always greet us with smiles, warmth, and endless helpfulness. They manage so much and do it all with such grace and positivity. Nala also says thank you for all her treats! Special Friends are more than just a veterinary practice; they are true partners in our pet’s health. We are deeply grateful for everything they have done for Nala, Honey and for us. We cannot recommend them highly enough to anyone seeking compassionate, skilled, and truly dedicated veterinary care.”
