Very friendly relaxed environment. Very knowledgeable and helpful staff. My dog had a very calm and happy experience and was not anxious.
3 stars for unblocking Oscar’s bladder and for the staff that showed genuine empathy for Oscar and the position I’d found myself in needing to find £1300 for vet fees. I appreciate that vets might have issues with non payers, but being so callously strict in emergency situations does not help the thought process, and I was left thinking at one point that I’d have to have Oscar put to sleep, and though it was all ‘it’s the kinder thing’, it really just felt like it was because I wouldn’t be able to pay the full bill until I got paid less than a week later. I spent the best part of a day crying, devastated and wracking my brain to find a way to be able to keep him alive. They seemed to offer a more relaxed approach on the payment in full rule when they thought I’d decide to euthanise him, but we ended up deciding to try to save him because he is family. I paid £550.00 on the first day which my adult son loaned me, and I told them I would pay the balance on payday (which I did) and at this point, if they were willing to be a little more forgiving in the event I chose euthanasia, they could certainly do the same for us wanting to make him well again. The final kicker to this situation was that on the same night I paid the remaining bill amount, I took Oscar to the out of hours PDSA vet in Birmingham because he was shaking from being in a lot of pain. They gave him an injection of anti inflammatory which helped massively and they said it would last 24hrs and to speak to my vet about getting a prescription. So I called them up and explained to them that I’ve just paid them £1300 and don’t have anymore money until 7th November, I was told that I would need to pay the £37 for this on collection. They dug their heels in for £37 after being paid £1300. The out of hours PDSA vet scanned Oscar’s bladder using an ultrasound machine and I was allowed to watch as he explained to a learner/student what he was seeing (at that point there was no blockage) which massively put my mind at ease. There’s was no definitives like that from Grange Hill, just a lot of what ifs and maybes so you’re just left grasping for any reassurance. I suspect that this practice is so used to the money bags pet owners, they presume the poor people coming in their doors are going to shaft them and would rather see their family members euthanised than give a little give. The photo is of Oscar taken tonight, doing wonderfully despite not being able to get him his anti inflammatory medication.
From experience the vet/nurses/receptionist etc are great people. My Tacco past away on Saturday, they had for years looked after him. This was a terrible thing to go thru but they made it the best it could be. The use of a separate part of the house for his passing, made for us, I little more bearable. I could not thank them enough.
Grange Hill, and in particular Dr Emily Holmes, have been wonderful at providing great care for our cat, Stanley. He’s unfortunately been a bit of a regular at the vets, but Emily and the rest of the team have been amazing. Emily really cares about the pets and it shows in the way she’s always up to date on their notes, takes the time to listen to the owners, and gives them lots of love when they’re sat on the table being examined. I’ve never felt rushed during appointments and the options (along with costs) have always been clearly explained to me. There was great continuity of care, even when Stanley had to attend a specialist vet. We’re moving away so sadly need to change vet practice, and I can only hope the new vet team are as great as Grange Hill!
I would not like to use any other veterinary service. I have been a customer for well over 30 years, first with cats, then dogs, and the service has always been second to none. Their standards have always remained high. Friendly and helpful staff. I trust them completely with the health care of my 2 frenchies.
Excellent service. The vet was so good with my dog. My dog was nervous and straightaway put my dog at ease. Would always tell my friends and family to take their pets here.
We have been going to this practice for many years. Emily the vet is an absolute treasure she treats the animals so well and talks to them we always try and get an appointment with her. Many thanks from beau bailey and Bertie.
We always get a warm, friendly welcome at Grange Hill vets. Reggie is super happy to see his friends there! I’m confident that the care Reggie gets is caring, professional and trustworthy. I know that his vet is happy to see him doing so well, she genuinely cares and that is so important to us all. Thankyou to everyone at Grange Hill for the continued care and support you’ve given us. We are fully aware that without your dedication and professionalism we wouldn’t have our beautiful boy with us still, forever grateful
I can’t fault this surgery. The reception staff, nurses and vets have all been very good. It makes a big difference to have a friendly greeting with a smile from everyone. The very caring vets take time and never make you feel hurried out (I’ve never needed emergency treatment so I can’t comment on that) I’m very happy with them.
Grange Hill Veterinary Centre is located at Grange Ln, Lichfield WS13 8HX, UK
You can contact Grange Hill Veterinary Centre at +44 1543 416246
You can find directions to Grange Hill Veterinary Centre by following this map link