When it was time to say goodbye to our beloved senior dog, the team at this clinic showed incredible empathy and professionalism. They made a heartbreaking moment as peaceful and dignified as possible, providing support not only to our pet but also to our family. We will always be grateful for their kindness during such a difficult time.
Disappointing decline in service over the years, a real shame. Should have left the sooner. Poor communication, misdiagnosis and expensive. Always had a positive experience in terms of friendliness from staff, however too many issues to ignore. Poor communication between staff leading to unnecessary extra visits e.g. not advising sedation necessary to take blood from a cat, despite him needing restraint from three people to clip claws on the previous visit. This meant an entirely wasted visit, and about £80 for the hassle. They did offer for him to come back under sedation for blood tests, but as we since discovered they can't perform the surgery without us taking him to the Ilkley branch, we have declined. Being told three times a colleague would contact us to discuss the dental work for our cat and not following through, leaving us to chase them us. One person said it would be in Leeds, one saying it had to be Ilkley. Misdiagnosis of an infected toe - were told our dog had almost certainly torn his cruciate ligament before the vet even laid hands on him, judging by his limp. Advised to book for xray/surgery a week later if no improvement. I requested he was seen again in the meantime as he was in so much discomfort. A second vet immediately diagnosed the infected toe. Antibiotics sorted the problem; diagnosing correctly to start with would have saved my dog several days of pain. Told our cat probably had a broken tail after she presented with a limp tail. Advised to bring her back for xrays. On the next visit a different vet discovered it was an infected cat bite - again received antibiotics later than we should have. Left for another practice today to get our cat's teeth extracted locally. The price different we've been quoted is substantial, despite the new surgery having better, local facilities and offering a more comprehensive package. Holly House charging £250 more than the new practice, and not even including bloodwork in the price.
my cat has been in white cross all week suffering with kidney disease and a uti. the care there has been exceptional. i called holly house out of hours on friday at 6am. as i was worried about her. the useless inexperienced person who answered the phone told me she wasnt qualified to help. there was no one there who could.if i wanted to booka consult shud ring back at 7 when a vet arrives. it wud be ,£55!! she was totally disinterested in why i had called. i thoughta vet would be available out of hours. it was very upsetting and distressing. white cross had forwarded my cats notes over so i wudnt have to worry and this was how i was treated.its a disgrace i have always found them only interested in money!
I required an emergency appointment for my gorgeous but very poorly cat. They were the only emergency vets around when we needed one. My boy had to be put down but I was so impressed by the staff's kindness, efficiency, communication and knowledge and understanding that I have now registered my two new furbabies with them and taken the pet care plan. Thank you so much to vets Jenny and Emma for giving my boy such good quality care. You were there when he needed you and all your staff were there for me too. Excellent, bright clean, well equipped facility. I definitely recomend.
Went in today to get my 2 year old hamster's nails trimmed. Staff dealt with my wriggly hamster very professionally, and were very understanding about him getting a bit nippy. Very grateful for their help.
I've been with Holly House coming up on 6 months. I was quite nervous joining them. My kitten is my first pet and they're my first vet and I had some things to learn but they're always helpful, always friendly, always informative but never pushy and they took wonderful care of her when she was spayed. I couldn't really ask for much more so thank you Holly House! Pictures of a very happy kitty included:
I needed an emergency appointment for my whites tree frog Beans and the clinic was so helpful, very friendly and got me an appointment straight away and I was in and out within half an hour. The exotic pet nurse was so good with Beans and made us feel very at ease when we were worried. We are now registered here and feel at ease we have somewhere so helpful so close to us.
Holly House Veterinary Clinic is located at Moor Allerton Centre, King Ln, Leeds LS17 5NY, UK
You can contact Holly House Veterinary Clinic at +44 113 236 9030
You can find directions to Holly House Veterinary Clinic by following this map link