Vets4Pets Leeds Birstall

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Reviews

1. Steph Paige ★☆☆☆☆

   If I could give less than one star I would. I took my baby (6 year old frenchie) to this vets over 2 days. I was getting mixed answers all of the time even though they could see how quickly my baby girl was deteriorating. At the beginning of the last appointment I was told “I’m happy for you to take her home” I told them that couldn’t happen as my baby could barely breathe after hours of being there my baby crashed and had to go on a ventilator but before my baby crashed they told me that if she happens to crash that they would call me to make full payment before intervening! I had to say to get me a form to fill out to interview so that if needs be they can intervene immediately and they still kept making the payment the forefront of conversation. I have money for my babies no matter what they need but the fact they were happy to let my baby crash and not do anything about it until I lined their pockets is absolutely disgusting!! Putting pets first is a complete and utter LIE. I have used vets4pets for over 7 years now but birstall is appalling and I will NEVER use this vets ever again. The main vet who saw my baby even laughed about my baby needing a tube in her throat when she then told me she could choke if it got blocked which she followed with a giggle. Then told me with boas surgery she would only have 30% chance of making it the when I questioned more as I was desperate to give my baby the best chance she upped it to 70% at this point I knew they were trying to get as much money as they could out of me even when every option they gave me would lead to a life of suffering for my baby girl. Even when I’m sat there heartbroken could barely breath from crying every other word was about payment. I never leave reviews but my baby was treated as an object that they could get money from and my baby is way too special to EVER be disrespected in that way. I hope you’re able to sleep soundly at night knowing that you put money over morals and that pets to you are just a money making scheme no thought or care at all!

   almost 3 months ago
2. Beverley Brown ★★★★★

   We have a dog, Freddie who is very nervous which on occasions can come across as aggression. Esther, for the last few visits has been extremely kind to Fred, sitting on the floor with him and allowing him to do things in his own time. It has made the world of difference to our visits and I can’t thank her enough. Outstanding care. Also a shout out to Laura on reception and Amy who have been equally as fantastic in their interactions with Fred.

   almost 3 months ago
3. Sarah Myers ★★★★★

   On the night of 23rd-24th September, my cat suffered a medical emergency. Unfortunately I had to make the tough decision to put her to sleep. However, despite the trauma and sadness of that night, I do need to acknowledge how helpful and supportive the vet, Sofia, was. She was very nice and understanding, answered all my questions, explained a few things more than once given that my head was in a strange place. She knew exactly when to let me be alone and when to be there for me. I am very grateful that she helped me navigate that night, and was so respectful and calm. Thank you for all the support, during and after, to everyone at Birstall, especially Sofia.

   almost 4 months ago

1. Dezzz the fezzz ★☆☆☆☆

   Please can loading bays be cleared of rats next and droppings. I've asked multiple times. I delivery to the building and have to walk through the droppings. I'm happy to remove when cleared

   almost 4 months ago
2. Nat G ★★★★★

   The vets here are actually amazing! They all know our little boy by name and genuinely show that they care for each and every animal. After a real scare with his health when he was a puppy, they nurtured him back to health after a 2 week stay in the hospital. Our Chester now adores coming to Birstall to see all the vets and nurses as they always make him feel so welcome and at ease to ensure that he doesn't suffer anxiety for his follow up visits. I cannot recommend them enough here, we wouldn't take Chester anywhere else!

   almost 6 months ago
3. Hollie Mahmood ★★★★★

   Moose my 2 y/o Great Dane x Mastiff was being a big baby and a little challenging but the lovely ladies we met there, from reception staff to the vets and nurses (we only encountered female staff on our visit) they were so kind to me and Moose, looked after us and listened to his needs as well as my concerns as an owner. They were so lovely and helpful and took extra measures to make sure we had a happy and positive vet experience so we can work on Moose's confidence.

   almost 2 years ago

1. Peter Wilson ★★★★★

   Rushed my little dog in at midnight after having seizures . The ladies on duty were amazing.. Very attentive and understanding even though it was busy, Talked me through everything that was going on and were honest and open about all the procedures.. Rang next night to see how my dog was and the nurse was crying on the phone because they had just lost one of their patients.. Just goes to show they really care... Would definitely go here again, good customer service and understanding is priceless in these situations...

   almost 3 years ago
2. Michelle Crosby ★★★★★

   Jax our siberian husky was very ill, we can not thank the staff at Birstall enough, how they looked after him, everything was explained what they were doing, the night shift especially siobhan, Sam and Trish, which was on at the time, nothing was too much bother, I could ring and ask how he was anytime over the 8 days he was in, he touched alll you hearts, he nearly broke mine, with all your help he pulled through, A massive thank you Some pics when he was in hosptal to doggy day care with me (as I work there) and asleep after a hard day at play xx

   almost 3 years ago
3. Kim White ★★★★★

   The vet was very comforting she made me feel at ease when I was explaining my dogs symptoms she knew straight away it was a dental problem Rosie was on her best behaviour and let the vet do everything that she needed to do. It was an emergency appointment we got a good time 10pm and were seen quick we were out of the practice by 10:20 overall very happy with the service

   almost 3 years ago

1. Daveyboy ★★★★☆

   I had to say goodbye to my best friend of 12 years which is soul crushing but the staff were very empathetic and supportive. The operation to untwist his stomach was 3-4 grand "up front" which obviously i didnt have. Just wish they'd offer payment plans. Thats vets for pets biggest flaw. My dog could still be here if they did. I would have paid them more than what they wanted if it meant my dog could be still with me

   almost 4 years ago

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