The Crown Hotel Harrogate

Reviews

1. Shaun Dunn ★★★★☆

   I recently stayed at The Crown Hotel in Harrogate, and overall it was a genuinely pleasant experience with a few areas that could be improved to make future stays even better. From the moment I arrived, the hotel made a strong first impression. The building itself has a classic, historic charm that immediately sets the tone for a relaxing stay. The lobby and communal areas are beautifully maintained, with that elegant, traditional décor that Harrogate does so well. It feels warm, inviting, and full of character rather than overly modern or clinical. Staff & Service One of the standout positives was the staff. Every member of the team I encountered was friendly, polite, and genuinely welcoming. They struck that perfect balance between professionalism and approachability, and nothing ever felt too much trouble. Whether it was check‑in, general queries, or simply passing through reception, the staff consistently created a pleasant atmosphere. It’s clear they take pride in the guest experience. Room & Facilities My room was clean, comfortable, and well-presented. The décor matched the hotel’s classic style, and the space felt cosy without being cramped. The bathroom was spotless, with good water pressure and plenty of hot water. Small touches—like the complimentary tea and coffee—were appreciated and added to the overall comfort. The hotel itself is in a fantastic location, just a short walk from the town centre, the Turkish Baths, and the beautiful Valley Gardens. It’s ideal for anyone wanting to explore Harrogate on foot. Sleep Quality The only real downside to my stay was the sleep quality, which unfortunately wasn’t as good as I’d hoped. The main issue was the pillows. They were noticeably thin and quite firm, which made it difficult to get comfortable throughout the night. Even stacking them didn’t quite solve the problem, and as a result I didn’t sleep particularly well. It’s a shame, because everything else about the room was lovely, but a good night’s sleep is such an important part of any hotel stay. Upgrading the pillows or offering a pillow menu would make a significant difference and elevate the overall experience. Overall Impression Despite the issue with the pillows, The Crown Hotel remains a charming, welcoming place to stay. The building is beautiful, the atmosphere is relaxing, and the staff are genuinely excellent. With a small improvement to the bedding, it would easily be a top-tier stay. I would still consider returning, especially for the location and the warm service, but I’d definitely hope for softer, more supportive pillows next time.

   almost 8 months ago
2. G wylie ★★★★☆

   Location is great, few minutes walk you're at Bettys tea rooms, bars and restuarants. We had a twin room, view wasnt great but only stopping for one night so was not an issue. Bathroom was on the small side and TV kept losing sound. Breakfast was nice, plenty of choice. Would recommend pre booking car park space

   almost 8 months ago
3. david newman ★★★★☆

   We enjoyed our stay. The rooms are a little tired but the communal areas are outstanding from a historical perspective. The staff were very accommodating and polite. We stayed for dinner one night, which was excellent. I would recommend and plan to stay again.

   almost 9 months ago

1. Zoltan Csorsz ★★★☆☆

   The location of the hotel is excellent, you can easily reach the shopping streets and some local restaurants and pubs. The hotel itself is very outdated. Our room was very large, with very high ceiling, with a very small heating element and because of this it was quite cold inside. The bathroom is large as well and no heating at all in it. The windows are the old stile wooden ones and they are not closing properly. The armchair was stained and worn out. But the breakfast it was quite good with a large offer. And we had a dinner as well. So the hotel's restaurant is a very large high ceiling old style area with wooden floor which is great, but the light was very dimmed. You can choose only from 5 starters, 5 mains and 5 puddings. But the food was served to us very quickly and it was quite tasty, no complaints.

   almost 9 months ago
2. Sheila Merson ★★★★★

   Beautiful hotel. Our room was plain, but had all we needed including a comfortable bed. Our evening meal was lovely and the young waiting staff did a great job. They were all efficient and also pleasant and friendly. The reception staff were also helpful and friendly. Breakfast had everything we could possibly have wanted. Not a single negative. We thoroughly enjoyed our stay.

   almost 10 months ago
3. Kerrie Ferguson ★★★★★

   A lovely clean and spacious hotel with very friendly and professional staff. Would like to mention one member of staff in particular who went above and beyond who provided an exceptional service. They’re a credit to your hotel. Please pass on my thanks to Ellie who served me in the restaurant, she was very helpful and knowledgeable. Definitely visit the hotel again.

   almost 3 years ago

1. Jonathan Atkinson ★★★☆☆

   Overall a great location and the room we had was very nice. The only huge disappointment we had was that we were told it wasn't possible to reserve a car parking space, however, when we got there we were annoyed to find that every space in the car park, without exception, had a reserved sign on it. I don't mind if a hotel has a reservation policy for the car park or not, but if they do decide to have a strict none reservation policy then that should apply to everyone.

   almost 3 years ago
2. Susan Fletcher ★★★★☆

   Room was clean and tidy. Bit dated but fine. Breakfast was fautless. Staff were helpful and friendly. Parking an absolute nightmare as road works all over ,but that's nothing to do with hotel. Hotel could do with lick of paint... specially reception ceiling. Otherwise had lovely stay

   almost 3 years ago
3. Sam Hutchinson ★★★★☆

   We'll be back! Gorgeous building that felt very grand and luxurious. Rooms a little shabby in places but quite honestly it added character! Old buildings can't be perfect. Room was absolutely huge, felt like an apartment, and genuinely seemed like a home from home for the weekend. Breakfast was lovely also and the hotel is a couple minutes walk from all the best bars and restaurants as well as being around the corner from Betty's. Unlikely to get parked at the hotel but Jubilee Car Park is a short walk and very affordable even for an entire weekend.

   almost 3 years ago

1. T T ★★☆☆☆

   The hotel is in dire need of refurbishment and modernising, although the location is superb. We were greeted rather solemnly and curtly by every member of staff we came in to contact with, it seems to be lacking in morale amongst the team so change in leadership and/or some staff training in customer service skills would enhance guest experience. It’s a beautiful historic setting, it just needs some love breathing into it. Our breakfast was satisfactory and the dining room is beautiful however the bar lacked any atmosphere and was not at all inviting.

   almost 3 years ago

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