Serenity Vet Services

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Reviews

1. Jess Thompson ★★★★★

   From the first phone call to the day My girls ashes came home forever , serenity were amazing in helping our 15 yr old collie cross rainbow bridge in the comfort of our home surrounded by her loved ones . The process was quick, calm and although very upsetting it was a beautiful send off . The initial call on Friday everything was explained to us and all our questions were answered , putting our mind at rest that she would not suffer during the process. On the Monday the day it was booked for , we received a call to say Vicky was half an hour away . She arrived and introduced herself and ran through the procedure once again , to make sure we knew what to expect , each step was We got to spend an hour with her after the procedure was complete before my partner carried her out of the door for her very last journey . The vehicle was a nice clean comfortable appropiate one with a lovely padded dog bed in the rear boot area and even though we had her wrapped in her own blanket , Vicky provided a lovely thick blanket aswell so she just looked cosy and like she was sleeping . She was transported in a dignified manor to the crematorium and she came home forever where she belongs only 3 days later ( Thursday )

   almost 2 months ago
2. joanne turner ★★★★★

   Vicky from serenity vets visited us when we had to sadly say goodbye to our beloved cat Monty. Vicky was totally incredible. So understanding, so professional and caring. Saying goodbye to my boy at home was the ultimate respect I could give him. Peaceful, at home, on his favourite blanket on my knee. I honestly don't know how you do it, but you make such a difference, and you were appreciated more than I could ever put into word. Thank you so much xx

   almost 3 months ago
3. Sarah Mcgauley ★★★★★

   Vicky the vet was really good she explained everything and even helped us remember the old Jack before old age and illness and validated some of the signs and decisions that had led to euthanasia through conversation not even purposeful. She didn’t let our tears affect her or assume we didn’t understand in our grief. How she does that I will never know I am broken but thankful this service exists it’s the only way for a beloved pet to go. 16 and half years of loving you Jack I wish we could have had forever but you got to go for lovely nap and I’ll see you in heaven.

   almost 6 months ago

1. Kellie Shaw ★★★★★

   I contacted Serenity in 2023 as my boy had been diagnosed with CDRM and was starting to hav problems and considered letting him go before he got worse. We changed our mind and Serenity were very understanding. Luckily we had a lovely two further years with Toby that we didn't expect, a few weeks ago Toby's condition worsened and we decided now was the time so I contacted Serenity again. Throughout the whole process they were very supportive and I cannot thank them enough for the support and how quick you were able to get Tobys ashes back to us as soon as possible. We are absolutely broken hearted at losing him however if anyone was in a similar position to us I wouldn't hesitate in recommending serenity, Toby hated the vets so taking him to a practice in his last moments was not even an option for us. thank you for your help and support.

   almost 9 months ago
2. Debbie Scott ★★★★★

   I would just like to thank you all for making the last journey for Charlie calm and comfortable as possible, Charlie was 14 and it was the biggest decision we had to make to pick up the phone but from me making the call to getting his ashes Serenity Vets made the whole process as calm and comfortable for Charlie as possible. When the vet came out she didn't rush us in any way at all she left us with Charlie and said take as much time as you it is a heartbreaking decision we had to make but Charlie his free from pain now thank you once again we would definitely recommend your kind service.

   almost 11 months ago
3. Celia Dixon ★★★★★

   We were so grateful for such a peaceful death for our lovely dog. It made a huge difference that she could fall asleep on her own bed. Thank you so much for such a professional and compassionate service.

   almost 3 years ago

1. Claire Stoddart ★★★★★

   I called serenity for a friend and spoke to Karen who was one of the most informative and helpful people in a time like this when asking about questions regarding euthanasia. Karen was wonderful, I explained that my friend was deaf and that's why I was calling. It was arranged for the euthanasia to happen on the same day. Helen arrived at the time stated she explained everything what was going to happen and my friend was at ease. Helen is a wonderful person with empathy and kindness. We just want Helen and Karen to know that what you have both done today will never be forgotten and we couldn't give enough praise to you both. Best wishes to you both always ❤️

   almost 3 years ago
2. Bookkeepers Direct ★★★★★

   We cannot thank them enough Our lovely special boy Jasper passed away at home with ourselves by his side with peace and dignity, safe in the place he loved . Karen was so lovely from our initial contact to Vicky who made the day we dreaded calm, not stressful thinking of how to get him to the local vets Thank you so much also to llena who brought him home to us in a beautiful casket - cannot rate them highly enough

   almost 3 years ago
3. Sam Kerley ★★★★★

   Having made one of the hardest decisions after seeing my beloved pet as she started to decline - Serenity Vet Services did the hard job of not just looking after her in her final moments but also looking after us as a family. Knowing it was the right thing to do, we couldn’t have asked for a more peaceful, comforting and calm situation. In her own home, surrounded by some close family, in her own bed made it easier for all of us to deal with and I thank them for that, as we come to terms with our loss, our comfort comes from knowing she was so well looked after.

   almost 3 years ago

1. penny chisholm ★★★★★

   Serenity vets were recommended to me from Beechwood Vets in Doncaster. Karen at serenity vet was very nice, responsive fully explained everything and so empathetic. Serenity Vet Services allowed my beautiful boy to pass away with the dignity and respect, he deserved. The service offered by Serenity Vets is excellent and is the best way for your pet to pass away within their own surrounding feeling safe. Not been stressed at a clinical veterinary practice. Would recommend this way to all pet owners.

   almost 3 years ago

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