Gordon seems like a decent bloke, it’s just a shame that the woman is a disgustingly horrible person who speaks to people like something on the bottom of her shoe. She made my missus feel very small, upset and scared by her unnecessarily nasty comments. Would not recommend.
Gordon is a excellent vet who clearly cares about animals and deserves 5 stars. Shame about the receptionist. Really let's an excellent practice down and unfortunately 3 stars have to be taken off because of her rudeness.
Tried to register my cat and the receptionist (the vet’s wife apparently) was very rude. I was spoken to in such a condescending manner. I’m surprised they have any customers. Asked others in Gainsborough about their experience and apparently she’s known for being rude.
AVOID! rude, condescending, unacceptable behaviour with the way you are treated by the receptionist and nothing is done about it absolutely disgusting behaviour. The vet himself is a good vet and your pet is looked afterbut could possibly use some people skills aswell, if you want verbally abusing go talk to the receptionist
This was my first and will be my only experience with this vets. The lady I spoke to upon arrival was extremely rude to not only me but also my 10 year old son. I was asked to call at 12:30 and received a friendlier response to my call, only to be given the wrong time to collect by cat after her operation. I was told to collect her at 3:15pm so at 2:37pm I received a somewhat rude and snotty phone call stating she couldn’t possibly have given me the wrong time. It was my mistake no one else’s. The only reason I used this vets today was because of the London cat care charity offering spaying. Regardless of whether I paid full price or paid a donation, I don’t expect that kind of treatment. My cat will be having follow up treatment at her usual vets. I’ll avoid this place for the future. Disgusting interactions to the public.
I’m only going to give one star and that’s because of Gordon Lochrie, because I have no issue with him. I have to say he’s a good vet. He shows compassion and caring, Wisdom and knowledge. However, our 19-year-old boy, cat was ailing and got to the stage where we needed to discuss euthanasia there and then. They have a strict policy of only having one client in the room. However, this was a different situation. It was imperative that my daughter be present as we were having our beloved boy put to sleep. The way the assistant behaved was unacceptable and completely lacked compassion. She would not let us be near him when the overdose had been administered last moments were with strangers and not loving ones. I could see on my daughters face how distressed she was. The way the assistant spoke to us was rude and lacked empathy and compassion. In fact it made our horrendous experience so much worse and so much more painful than it needed to be. There is a blonde advanced in age personality there too. As I was walking through the door, she abruptly told me to shut it to keep the heating in.,she burst into the room whilst we were having our cat put to sleep, but fortunately, my daughter shut the door on her And gave her a look,. I don’t really know who she thinks she is but she certainly is nothing to me except a very sad cold, angry, bitter disturbed human. I suspect she is the wife that’s being spoken of in these bad reviews. Her deficiency in people skills leave a lot to be desired. She is simply disgraceful and should not be in this practice at all. Her rude aggressive manner on the phone is completely unacceptable.. she needs to remember that us clients with pets are the bread and butter and pay the bills. How dare she speak to us in this way? she’s made me feel utterly bereft.. so sadly as great Vet as Gordon is I will not be taking any of my cats to this practice again. I now have trauma associated with the experience and as for these disgraceful women, they should find another job may be working as traffic wardens..or in the prison system that be better suited.
Absolutely shocking it says on website they close at 7 pm I rang and I was out before 7pm and was charged 250 before he would assist with my dog and said out of hours charge. For him and her to keep calling my dog it. Disgusting. i told them my dogs name and what she answers to they said they wouldnt call her that as its not professional well she answers to ginge she is a red fox. So fits well. They was absolutely useless my dog had a puppy stuck and what can I say they was no help at all cost 267 for nothing as I brought her home and assisted her myself I wouldn't take a rat to them. They didn't even administer the oxytocin into the muscle which is what was needed. 0 stars from me.
One of the best vets I have used over the years and I wish I had found Gordon and the team earlier! They definitely know how to treat and care for animals. The work they do is incredible and the staff are brilliant!
Called out of hours as our dog was very ill and needed looking at as soon as possible and as it was close by we rang up. We were then answered by the receptionist whom told us that because we were not registered the vet wouldn't want to see us despite us saying we would consider registering at a later date but that the priority was getting our family member seen too. She was continually rude and vile towards us so we decided to go to scunthorpe Rase vets out of hours in the end and was seen instantly with very professional help. Avoid this practice at all costs as they clearly have their priorities elsewhere than animal care.
Out of hours service called. Cost told him vet the phone (even at midnight they answered & agreed to see my cat) Very professional & caring, extremely thorough throughout her examination. 3 days later, said cat is healthy & booked in for a grooming session. Amazing
Gordon Lochrie B.V.M.S M.R.C.V.S is located at 17 North St, Morton, Gainsborough DN21 3AS, UK
You can contact Gordon Lochrie B.V.M.S M.R.C.V.S at +44 1427 612662
You can find directions to Gordon Lochrie B.V.M.S M.R.C.V.S by following this map link