Vets4Pets - Newark Veterinary Care in Newark, Newark-on-Trent

Reviews

1. Em Saye ★☆☆☆☆

   AVOID this vets at all costs. This establishment have seen my dog since 12 weeks old, and created a fear for him with doing his puppy 2nd injections wrong - since then he's always seen a male vet who handled him correctly and in a strong manner, however a year ago a very timid young vet who clearly lacked experience and wasn't a strong Individual or understood the difference of a scared dog to a dangerous dog went completely the wrong way about giving my dog vaccinations, to the point she tried muzzling him which made him even more anxious, none of this was discussed with me until after the incident. I was with him the entire time however when I went to vets for pets again today I was greeted by an extremely rude vet named jenny who labelled my dog as dangerous by telling me he bite last time he was in the appointment. This is complete fabrication written on his file but she got even more entitled and more obnoxious that she wasn't able to see that he was just scared due to the mistreatments he has recieved by this vet practise. I will be writing a full official complaint on this matter and will pursue further. My dog is fully trained and has NEVER bitten a human in his entire life and I will not be told by some half wit that he is a bite risk. Learn about dog behaviour especially with extremely intelligent dogs, and maybe don't abuse and fabricate stories in future, you should be ashamed of your treatment today and maybe you'll benefit by attending a dog behavioul course like I have to help you to better yourself in your job at understanding dog behaviour. Vets for pets has a bad reputation for a reason people, AVOID! its cheap for a reason.

   almost 9 months ago
2. Daisy May ★★★★★

   Really happy with the service today for my dog’s dental work. We have recently moved and it’s always a concern going somewhere new but from start to finish it was a good experience. I felt like my dog was treated well and her needs were understood (she’s a nervous nature) . Thank you so much everyone.

   1 year ago
3. Claire Buchanan ★★★★★

   I’ve never been to a corporate vet clinic before and wasn’t sure what to expect. Recently moved to the area and was sad to leave my previous vet. I was really impressed though, definitely had a 5-star experience!! Reception team was very helpful over the phone answering questions ahead of the appointment and getting us registered. The rates are really reasonable, IMO, and the clinic rooms are very clean and modern. The vet I saw was knowledgeable and easy to converse with. She was thorough and listened to our history and answered every question. I didn’t feel rushed or patronized. It was great! Came in for a routine exam on a senior canine to primarily renew arthritis meds and establish a patient file. Paid about £22 for a paper prescription for a 6 month script. Well worth it. The exam itself was £40. The company has a decent pet plan that adds pretty good value back for the patient. It’s also handy that I can do my pet food errands afterwards as my senior needs specialty food. Not sure how this place might be if facing challenging differentials or complex pathologies, but for routine care and maintenance definitely a great choice. Good job, vets for pets team!

   1 year ago

1. James Hague ★☆☆☆☆

   Rude and argumentative staff (Holly) who promises a call back but never does. Who would have guessed - as soon as I called, she was 'just about to do it' . Advises on the day of restocking flea and worm treatment for my cat that he needs to come in to be weighed, and no medication will be dispensed until then. As I work, like I assume a lot of their customers do, I cannot just 'pop in' as soon as they decide I need to, and therefore puts my pets medication on hold for at least 28 days. No mention of this practice was ever mentioned at the point of signing up, nor was anything mentioned when I picked up the last prescription. Blames being unable to provide the paid for medication on a managers decision, who, amazingly, cannot be contacted, and its 'up to them' if they contact me back or not - great customer service. Cancelled my plan, but still haven't received the terms and conditions she kept referring to - having checked the website, no term exists.

   1 year ago
2. Oli Kun ★☆☆☆☆

   I called on Saturday (22/06) to ask if they do MRI scan for dogs as I explained we not registered with them but our girl needed emergency scan. The lady that picked the phone up said they do but only working days. After not finding anyone local who could do MRI scan I called back to see if we could do on Monday. But her attitude shocked me, when she asked who are we registered and I said at the moment 2 she asked why? I explained that my dog needed to be seen ASAP and our original vets were closed, her response was “well you shouldn’t be registered with multiple vets at first point”. I am sorry but there is no law to say we cannot be and how does that change situation in general.. when I asked if we can do anything on Monday she said oh actually we have some surgeries on Monday so sorry we can’t help you with anything. I could feel that she is not willing to offer other dates and was very disappointed that people work in this type of place who has no empathy or willingness to help. We were already in stressed situation and her only concern was the we registered with multiple vets..so we just ended conversation. The reason for review is that people need to have sympathy or even if you cannot help don’t make unnecessary rude comments..

   almost 2 years ago
3. Sally Lim ★★★★★

   All the staff we encountered were so friendly and helpful - making us as the owners comfortable and making our dog love his trips to the vets!

   almost 3 years ago

1. Heather Wawryka ★★★★★

   All staff and vets are very nice. They always make a fuss of our dogs when we visit. Very accessible, location is good. Never had a bad experience.

   almost 3 years ago
2. Debbie Reesby ★★★★★

   Always been Brill with our 2 dogs . Found the reception always happy and chatty

   almost 3 years ago
3. Xapic Madigan ★★★★★

   I had some bad experiences here a few years ago (around 2017) but for the past 3+ years I have had nothing but good experiences here. One vet in particular (I don't think I ever got her name) was incredible with my senior cat who had dental/gum problems and needed most of his teeth out. The same vet was also amazing with two semi ferals we had rescued from our place of work. I honestly couldn't recommend her enough. Best vet I've ever dealt with.

   almost 3 years ago

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