S P A Veterinary Services Ltd

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Reviews

1. Chris Curtis ★★★★★

   The vets at spa really do try to look after your Pets, they made me really comfortable about taking my elder cat for checkups.

   almost 3 months ago
2. Natasha Esson ★★★★☆

   I’ve been with Spa Vets for over 15 years, and during that time, the care and service we’ve received has always been amazing. They’ve looked after my pets with kindness, professionalism, and genuine compassion. Recently, my beloved dog of 16 years sadly passed away due to a tumour. We made the incredibly difficult decision to have him put to sleep at home, and Spa Vets helped us organise everything over the phone — including the vet visit, the injections, and his ashes. At such a painful time, I was grateful that it could all be handled with care and sensitivity from our home. However, I was deeply upset when I went to collect his ashes and was told I hadn’t paid. In that emotional moment, it felt incredibly hurtful to be questioned about a payment — especially after we’d already sorted everything over the phone. I expected that any phone payments would be recorded on their system, it was upsetting to be confronted like that while still grieving. Despite this experience, I want to emphasise that the overall care we’ve received from Spa Vets over the years has been outstanding. I hope that in the future, more care will be taken with communication during such sensitive situations.

   almost 4 months ago
3. Lilthiccbitty ★★★★★

   They looked after my chocolate lab after she passed away so we could wait for the rest of the family to say good bye to her, they presented her beautifully in a dog bed as she looked like she was sleeping, it was absolutely beautiful and a lovely touch. Thank you to the staff that looked after Millie my chocolate lab and let us take our time to mourn before we said our goodbyes, they also looked after our family dog when we had to sadly put her to sleep 11 years ago and earlier this year with my boyfriend’s dog. They are such wonderful staff and so gentle and welcoming always went to this vet with my family for about 20 years now. Thank you so much for that staff that worked on the 4th and 7th of October ♥️

   1 year ago

1. Paul Stephen (Squidly) ★★★★★

   Took my rescue dog, Skipper, to get him flea treatment & to get the microchip details so I change it to my details. I have used SPA Veterinary hospital for as long as I can remember(40+years), never had any problems & the staff seem genuinely happy to help with any issues my fur-companions have. Probably the only Veterinary hospital I trust to help me take care of my fur-companions!

   1 year ago
2. Clare G Bevan ★★★☆☆

   Overall a good service all round, but I have nothing to compare it with. Reception staff are lovely & polite, so r the veterinary guys. Only thing is the waiting time's...when u get there or when picking up..

   almost 2 years ago
3. Kegan Mooney ★☆☆☆☆

   We sent our cat Kira to S P A vets after she was limp, and clearly not well at all. We were seen by Steven, who told us Kira just had a cold. He then gave her antibiotics (which the vets director confirmed has no effect on colds) and told us she has a serious temperature of 105f. He sent her home, no advice, no follow up, nothing. He just told us to wait for the end of the course of antibiotics. Sadly Kira passed away this morning. We have no idea what was actually wrong with her. While the director admitted that more information should have been given, no apology for the lack of information, or even the fact that our beloved cat had passed, was conveyed by any member of staff at the vets, including the director. They offered to charge us for an autopsy, of which they also gave no indication of what would happen if the vet had got it wrong. They also told us they didn't want to investigate more, as that could cost a lot. That's out choice, not yours, it's why we have the top insurance, never make that choice for a customer, give them that choice. If you're thinking about taking your pet here, please think twice. To them it might be a simple mistake, to you, it's the loss of a loved one as a result

   almost 3 years ago

1. Rosie Tilbury ★★★★★

   Great vet surgery, really professional and well-run. I've never had a bad experience with them, and my dog is always happy to go in the door! :)

   almost 3 years ago
2. James Smith ★★★★★

   Very friendly and knowledgeable as you would expect. Not just vets but qualified vet nurses who was super helpful and answered a battery of questions after we had seen the vet with our cats.

   almost 3 years ago
3. Barbara Straughn ★★★★★

   Always a safe haven, I know my dogs will be treated like family - all the staff are really kind and compassionate, very lovely and so knowledgeable; always up to the minute with new medications and diagnosis so you know your pets are receiving the very best treatment. I've been a regular at SPA for over 10 years now, with foster dogs and my own - I wouldn't go anywhere else.

   almost 4 years ago

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