Calder Vets in Penistone

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Reviews

1. Evalynne Charmer ★★★★★

   Excellent service, I felt the vet was knowledgeable and helpful and gave me lots of recommendations and options for my dog's future health. Highly recommend

   almost 2 months ago
2. Keith Fox ★☆☆☆☆

   I believe poorly kept records at Calder vets have resulted in being left unable make legitimate claims on a pet insurance policy. We had a retired greyhound, Kitty Jay. For several years her rear end and back legs had slowly been failing her and last Autumn her condition deteriorated to the extent that Calder referred her to specialist vets for treatment. They were unable to diagnose her spinal condition and so we nursed Kitty Jay and provided her with medication prescribed by Calder under the direction of the specialist vet. The problems relating to insurance claims surfaced within weeks of her pet insurance policy renewing in December 2024. It included a substantial excess meaning it would not be worthwhile making an insurance claim until after the bills had exceeded hundreds of pounds. After the insurance renewal I notified reception staff at Penistone that I did not want them to make an insurance claim for her spinal condition. I confirmed that I would pay her spinal bills in full and make the claim personally at a time when it made sense to do that. It came to my attention that staff at Penistone were making claims against the insurance without my knowledge or consent. They were also issuing smaller dose more expensive prescriptions than had been agreed. I was being provided conflicting information during telephone calls with staff at Penistone and so I emailed them. One day I was in the practise and the receptionist stated she had seen the emails and then attempted to give me a verbal explanation that didn’t resolve the issues. I asked her to ensure that I got a written reply to my emails. I sent further emails to Penistone but to this date (approx. 6 months have passed) they have not replied to any of them. Kitty Jays condition worsened. Reluctantly in April 2025 her condition deteriorated to the extent that we had to agree to her euthanasia. The questions regarding bills that I had paid and being able to claim them against the pet insurance remained unanswered. I contacted Calder Vets head office at Dewsbury. Staff their tried to help but without success. The client care manager became involved and agreed to facilitate a meeting between myself and a senior member of staff at Dewsbury so that we could study their records and hopefully come to an agreement. The agreed dates for consideration passed without any contact from Calder. I messaged them again and was informed the person in question was on leave for a few days and that I would be contacted on their return. Another two weeks have passed and again I have received no contact from Calder vets. I believe this all stemmed from poorly kept records at Penistone leading to a breakdown in communication between staff. In conclusion, I feel the lack of customer service at a very difficult time has left much to be desired. I won’t be contacting Calder again about this matter notwithstanding I may or may not be out of pocket as the result of actions taken by their staff. I will now be looking for a new vet for the treatment of our pets and any other pets that we may have in the future.

   almost 7 months ago
3. Antony White ★★★★★

   I registered my daughter's rabbit at this vet in recent years, after starting to understand that rabbits (whilst a common enough pet) are actually classed as 'exotic', and not all vets are the same when it comes to understanding and caring for these little friends. The level of attention to detail and explanations given by these vets is phenomenal, and the clear care for and empathy with both animals and owners I find outstanding. On my most recent visit, the staff were running a 12-hour shift: so the same staff I spoke to at 8am for advice, were the same staff I saw on-site at 7pm - and yet they were still bright, cheery, helpful - and indeed, actually worked on our rabbit with amazing dedication beyond their closing time. Whilst I have lifetime vaccinations for a 1-off £99 at another veterinary establishment; I am now going to pay the same annually at this vet instead - just because of the significant difference in quality of care and attention. (Even though I have to drive 20 miles to see them, whereas our current vet is 'around the corner'.) Thank you Calder Vets: with special 'shout out' to Ansorie, Amy and Julie.

   almost 8 months ago

1. Tristan Drew ★★★★★

   Best thing we did moving to this vets. They actually care about the animals. We moved just over 12 months ago after an alternative opinion. We have seen vet Michael multiple times, he is great with our dog and its great having the same person who inderstands our pets needs combined with ours. Great vets, always friendly.

   almost 8 months ago
2. leah farnhill ★★★★★

   Penistone vets a small but freindly practice. Never had to wait long for an appointment, Basil had a operation there and everything went perfect, he walks happily into the practice and loves the warm reception he always receives

   almost 3 years ago
3. Lewis Bates ★☆☆☆☆

   A vets lacking the basic organisational and communication skills to successfully manage a prescription which has now left my dog suffering. This then compounded by a complete lack of attempt to rectify the problem or show any compassion. Such a shame as previously this had been a good vets. I am not sure what has gone so wrong recently.

   almost 3 years ago

1. Andrew Mclean ★★★★★

   Really looked after my dog when she went in for some teeth extraction. Great care and advice on the after care. More than happy with them

   almost 3 years ago
2. Jo B19 ★★★★★

   Love this vets surgery. The staff are very friendly and helpful, the communication is great and all the vets and nurses are lovely. My puppy loves coming to the vets, which says something. Or it could be the liver paste! :)

   almost 3 years ago

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