DFS Bolton Bolton, Horwich

Reviews

1. Shelle Go ★☆☆☆☆

   After 1 month with my sofas I knew I was scammed. These are not quality sofas and afyer reporting the poor quality of the cushions I had an engineer sent to me numerous times over the next year advising me to only sit right in the middle of the sofa, the plump all the cushions everyday and that there was nothing wrong with the memory foam. The foam used in my sofas is so poor that when ypu sit on the cushion is gets so flat you can feel the base boards. Then now my sofa squeaks and makes noise so badly, I dont have kids just me. DFS have horrendous reviews around their quality and customer service. I will never purchase from these scammers again.

   almost 9 months ago
2. Samna R ★☆☆☆☆

   My initial visit to the store was great and the staff was wonderful. My visit to the store today was a different story. The General store manager Angela (who refused to provide her surname when asked) was extremely rude and disrespectful. I'm not sure if it had to do with my familys race or if she treats all her customers this way but had I not already placed an order on my previous visit I would have walked out right away without ordering the sofa I liked. Extremely rude and unprofessional. Won't be coming back to this location.

   1 year ago
3. Tom Lloyd ★★★☆☆

   Sofa was decent at the price, and arrived within the stated timeframe. Installers were great. However, any warranty and especially the extra protection not worth the paper it's printed on. Footstool split, looks like a manufacturing defect, and DFS won't reply. The extra protection denied the claim as it wasn't a "single incident". Waste of extra money. The cushions seem to have been made hastily too, and don't seem to properly fit, leading to increased deformation over time.

   almost 2 years ago

1. Mo C ★☆☆☆☆

   The company market themselves as a reliable and trusted organisation. Following a two month wait for sofas to be delivered, See attached pictures of how reliable and careful they really are with consumer purchases after they the transaction has been done. Note, I went in store 4 weeks before delivery instructing them to dismantle everything to prevent damage during transit. I was given all the assurances but the truth is. They just don't care.

   almost 2 years ago
2. Babak Hay ★☆☆☆☆

   I wouldn't give even one star the company running with such professional layer managers . Please remember these names Angela Mark Until you did not sign the contract they are always available, as soon as they got you they not care anymore. I feel sorry for company that used kind of managers. If anyone one wants to know my experience I will provide everything with all documents.

   almost 3 years ago
3. sam Mcshane ★☆☆☆☆

   The salesman was really good but the service after that has been appalling the delivery guys asked if they could borrow tools from me to fix the feet onto my sofa and then broke one of the screws whilst putting the feet on. They said DFS always supply cheap screws which is annoying when you have spent alot of money. On the second delivery they were 2 and half hrs late with no call to apologise and then only brought my table top without the base. Didn't bring a replacement screw or care kit for my sofa. I had to store a marble table top over Xmas worrying about it getting damaged and now it's been 1 hr over the 3hr delivery slot and still no sign of the base of my table and no call letting me know they are running late again. It then never came they arranged for a 3rd time then phoned me saying they have lost it and will let me know when it's found I've told them to just pick the table top up I've had enough now and will never buy from them again. I wouldn't mind this is the forth sofa that I've had.

   almost 3 years ago

1. Rachel Keighley ★★★★★

   Staff very friendly and don't bombard you as you walk around which I like, although as we were there a very rude lady was complaining about having to wonder around and nobody coming to help her, we ended up buying our sofa here reasonably priced. The man who served us Dave i think his name was very helpful and knew what he was talking about. Definitely recommend.

   almost 3 years ago
2. Cesar Martinez ★☆☆☆☆

   I am very disappointed with this company. I bought a full set of sofas and on the second day after signing the order I realized that there was a better option of sofas in the same store that will fit better to my living room. I tried to amend my order but I did not receive any support. Instead I just received buts and "you cannot do it"phrases. I cannot believe in 2022 a customer cannot modify or cancel an order. The Bolton store manager only gave me the option to pay £700 to be able to choose a different sofa. They only care about not canceling or editing the orders instead of keeping a happy customer. That means more future sales. I do not recommend buying anything from the store.

   almost 3 years ago
3. Martyn Taylor ★★★★★

   Bought our suit, helpful and informative staff, who unlike other shops up there are not pushy and in your face. Knew what we wanted and bought hassle free. Thanks

   almost 5 years ago

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