Spa Natural Sheffield City Centre, Sheffield

Reviews

1. Gina Willis ★★☆☆☆

   Booked last minute spa day with a 50 mins treatment for a relaxing treat post-christmas. When we came here some time ago I recall the facilities being reasonably good. Unfortunately on this visit it is clear that nothing has been done to upkeep facilities for some time. All the thermal experience rooms seem dirty, dated, and not well maintained (mouldy grout, missing tiles, silt on the aromatherapy room benches, missing trims on the edge of benches). The floors are soaking wet everywhere and are being cleaned up with used customer towels - I literally observed the staff take used towels out the laundry bin and then go and wipe up floors with them which is a bit grim. There was issues with locker availability for some guests which seemed to present some challenges. All in all the facilities look tired and in need of a significant refurbishment. Some easy immediate fixes: greater locker availability, more hooks by thermal rooms for guests to put robes on, more sunbeds/ chairs, and signage to encourage people to be quiet in places such as the relax rooms and thermal rooms. The relaxation experience before and after our treatments was sadly tainted by an incredibly noisy family group who talked persistently and loudly for the whole time we were up there. I gave up trying to use the relaxation room post massage as there was nothing relaxing about it. I understand its difficult to manage but signage encouraging no or minimal talking in these rooms and prompts from staff to keep these spaces as quiet zones could assist with this. The treatment itself was very good but the room I was having it in was quite cold which again limits relaxation. The server in the champagne bar was excellent and the food was delicious which did help brighten up the day. All in all the treatment, good food, and excellent restaurant staff do help you feel you are getting reasonable value for money it's just the spa facilities in need of a refurb and guidance to guests to keep certain areas as a relaxing place to attend.

   almost 8 months ago
2. Super Twinkle Media UK LTD ★☆☆☆☆

   Quite dirty and disgusting. Swim pool water has much dirt. They used towels to wiped the floor, even toilet leaked. This place must not meet the hygienic standard.

   almost 10 months ago
3. George Bishop ★★★☆☆

   I booked in for a full body massage which was excellent and at £70 for an hour honestly not bad value. Unfortunately once I headed into the rest of the spa I didn’t stay long - it was filthy and run down. Black mould all over the walls, green marks all over the glass, random dirt on the floor, I found it hard to relax when also trying to be careful about what I touched. I enjoyed the treatment but if I’d booked for a spa day I’d feel hard done by.

   1 year ago

1. Hannah Smith ★☆☆☆☆

   The location is great and staff at the reception is friendly. Unfortunately, as you can see from the photos, the black mold and dilapidated facility are disappointing. Also, the PT at the gym can confiscate the machine even if you are using it if he needs it for his PT session. Not an enjoyable experience overall.

   almost 3 years ago
2. Jonathan Wray ★★★★★

   This place is my home away from home. Really good gym, pool, steam room, sauna, ice cave, aromatherapy room, experience shower, and relaxation area. The hot chocolate in reception is the best in town. The staff are very friendly and helpful and the people that use the facilities are really nice too. Highly recommended.

   almost 3 years ago
3. Connor Downs ★★★★☆

   We came to the spa as part of a package on spa seekers, staying at the Mercure hotel. The spa was nice. There wasn't anyone on reception when we got there so that wasn't helpful, but we checked in and got given towels and went into the changing rooms. The pool is a nice size. The sauna, steam and this other room were good. They have an ice igloo but this isn't really cold at all, and also they turned some of the rooms off at like 5:30-6pm even though the spa stays open until 8pm which was a bit annoying. There isn't enough loungers/chairs around the pool either in my opinion. But when it was time for our treatment we went upstairs and again there was no one on reception. The therapist however, and the treatments were stunning. We had the Himalayan salt scrub and the marine back treatment. It is a nice sow to go to and the gym is also a good size, but it can get a little busy

   almost 3 years ago

1. MATT LEDGER ★☆☆☆☆

   Visited here and wished to join a membership. Was told to hold off as there was Black Friday offers and wait till they are put in place. I tried ringing over the weekend as advised and no one answered. Then I received a snotty response from a manager after I emailed after the weekend saying ‘the offers now expired’. No apology or reasoning. After trying all weekend to get in touch no one bothered to respond or get back to me. Going to find another gym that actually has decent customer service.

   almost 3 years ago
2. Chantelle Cronje ★★★☆☆

   The spa itself, like the sauna, steam & other rooms were very small and could only fit less than a handfull of people at any one time. This would normally be OK if there were more rooms, but there are very few. Also, some of the rooms weren't working properly. Aside from this, the actual beauty suite experience was great, my husband and I had a back, neck and shoulder massage and we both thorough enjoyed this, and felt completely relaxed afterwards. The therapists are obviously highly trained and use quality massaging methods.

   almost 3 years ago
3. Kate Coles ★☆☆☆☆

   Run down, over priced. Do not book. We unfortunately booked a day spa at spa Natural at the sheffield mercure including lunch £119 per person. Everything was dingy, unclean and service was apathetic. We left before the treatment as the whole place was so poorly ventilated and clean that we didn’t want to stay. Facilities are worse than a council run gym. Incredibly overpriced. We were unable to obtain a refund despite not having the treatment. It’s a joke to charge this much when a comparable spa would have such higher standards. Mercure management, if you read this, please contact me to arrange a refund.

   almost 4 years ago

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