Generations of my dog friends have loved visiting Birch Vets which I acknowledge is not usual - but everyone is so lovely here. They’ve always taken great care of my friends. Erza thinks a trip to the vets is a wonderful outing!
About a year ago, I found a cat on the street, and tried to find an owner. My previous vet claimed that there was no information on the microchip, and they were trying to get me out their practice as soon as possible, not willing to as much as let me clean up after that cat dirtied the carrier I brought it in. I was looking for a vet that would at least do a basic check-up free of charge, so I could keep that cat along with my own pets until I'd find the owner, and no one agreed to do that but Birch vets. They scanned the microchip again, and it turned out there was an owner listed there. They were happy to help reunite it with the owner, and even gave me a call back when the cat was picked up. I moved all of my pets to their practice after that, seeing how loving and compassionate they are about helping the animals. They were endlessly understanding when I had to reschedule my cat's castration several times due to him having an ongoing issue, which they eventually also helped me to sort out. What was the most surprising was that when it came to paying for the castration, I was actually charged less than previously agreed, as they "adjusted the prices", which was even more encouraging to see. I never before had been in a situation where the "price adjustment" meant actually a lower price! Whenever I've got a minor issue and phone in to ask a silly little question, they're happy to help. When I needed to get my cat a consultation ASAP, they literally booked it for the next day. They also checked the microchips of all my cats after telling me that each vet should do that a while after putting one in, as they sometimes come out during the healing process, which none of the other vets ever told me. They never rush, are always compassionate, and know exactly how to calm you down when you're so stressed about your pets having an issue. Wouldn't recommend any other vet locally more than them. I feel incredibly safe trusting them with my pets.
I left Vets4pets after they provided me with out of date insulin for my cat. At Birch it is much friendlier. The waiting room is more spacious and divided for cats and dogs. More important I see the same vet each time and she provides me with first class advice and service.
Vet and nurse were brilliant and kind. Unfortunately training on reception was lacking for payment options and how the payment options work. My partner and I were told we could make payment AFTER the day visit at pickup. My partner wanted to make sure the payment would work first so we checked with receptionist and after a few attempts we got a blank stare. My partner then tried to offer alternative methods that were mentioned in the leaflet we were given by themselves a week prior and they had no clue, they asked a nurse and they had no clue either. My partner is autistic and this overwhelmed them and they left in a flood of tears and in a shutdown. It took me half an hour to calm them. We finally got a call back with a solution from the manager. It was resolved in the end and the team were great. But training is needed as it causes a lot of distress to the general public but also disabled members of the community who cannot regulate themselves.
We moved to this practice after multiple bad experiences at our last practice and couldn’t be happier. We’ve just had our 1 year old collie spayed and she came home happy even immediately following the procedure. She was clearly well looked after and we were told she had lots of cuddles (which she clearly did, I’ve never seen a dog come out of surgery so happy!). The reception team are always friendly and helpful. There was a mistake with our flea&wormer order but this was fixed within a couple of minutes with no fuss. The team are all very knowledgeable and clearly care a lot about their work. The only downside is parking can be a little tricky as the road is small and there isn’t a lot of spaces.
Great vets, always have great service and communication. Any issues can call up and ask questions, repeat prescriptions are easy to request on the website and they're open later on and on the weekend.
Great vets and very kind knowledgeable and caring to my pets. I was very happy with my consultation
Sam was very nice. Effie is always scared. It's more expensive than last time we went but we need a vet so! Reception staff are always nice. Clean + calm. I noticed cat waiting area seperate now.
Lovely staff..hannah the vet was extremely informative about the procedure my dog needed and was very sensitive about the costs involved, trying to make things as easy as possible. Katie behind the desk was so helpful also, explaining how insurance works etc..again trying to make things as stress free as possible.. the other lady at reception (sorry, I didn't catch your name) was also lovely, friendly and empathetic to the procedure my dog was going to have to have (eyeball extraction)... ten out of ten all round
Zero stars. A 'vet' at this practise who performed spay surgery on our 6 month old kitten somehow stitched through her ureter during the surgery, leading to her body being unable to empty her kidney. Her kidney swelled enormously and bled internally. We ended up at the emergency vet in Chester, and after hours and hours of trying to save her, our perfectly healthy baby girl was euthanised as they were unable to repair the damage. She suffered horrendously and we as a family with children are left with the devastating trauma of her untimely death.
Birch Veterinary Centre is located at 21 Birch Rd, Birkenhead, Prenton CH43 5UF, UK
You can contact Birch Veterinary Centre at +44 151 652 3284
You can find directions to Birch Veterinary Centre by following this map link