McDonald's Restaurant in Loanhead

Reviews

1. Charlii Leach-La Planche ★☆☆☆☆

   Food was ok and warm but staff were genuinely awful. Rude, ignored and couldn’t care less about helping people out when we ordered food we asked for sauce twice and got ignored in the drive thru, also asked for some small bags for food and got ignored even when we offered to pay. Then went back in on foot to get sauce and got met with ignorance, scoffing and swearing cos we said we have five meals and got no sauce including a 20 nugget box. Unbelievably awful experience. Just don’t bother.

   almost 8 months ago
2. Mercy M ★★★☆☆

   The tables were fine. Mostly clean. However the toilets were awful, and a staff member was just coming out of the ladies before I went in, and clearly didn't care that they were a mess. Toilets might be checked regularly but they certainly aren't cleaned regularly.

   almost 9 months ago
3. nissam_ pn ★★★★★

   McDonald’s might be known for speed and consistency, but with good service and a pleasant atmosphere, this visit felt a step above the usual.

   almost 11 months ago

1. Sharon Hardwick ★☆☆☆☆

   Terrible tasting MacDonald’s I have had in long time- burger greasy, dripping with oil and chips also covered with oil and cold. Disappointed

   1 year ago
2. Sorush Khajepor ★★★★★

   It is a nice McDonald's. It is very easy to access as you drive into Straiton retail park you notice it. They have a drive-through, car parks and inside-outside seats. I regularly go to get a Big Mac. The place itself is nice and clean. The staff have treated us nicely. An item was missing from our order, I asked them and they provided that with no fuss.

   1 year ago
3. Krzysztof Mojecki ★☆☆☆☆

   That was by far the slowest fast food experience I ever had. After waiting for over 20 minutes we got our wraps but the sauces were mixed up! I had a word with a manager and went to swap them and by the time we actually got our food it was already cold! There is plenty of other places to have a bite on that retail park and we chose Mcdonald over others for speed and the convenience of quick service but next time I will simply go elsewhere.

   almost 3 years ago

1. Jay Wilkinson ★★☆☆☆

   Came home and had started eating, and noticed they missed an item, has happened on more than one occasion. Fries were also cold. Would not recommend this McDonald’s. If it is your local and closest one, always check to make sure all your order is there.

   almost 3 years ago
2. Lisa ★☆☆☆☆

   On a recent visit the drive thru and car park was a complete shambles with traffic barely moving at points due to the majority of traffic joining the drive thru preventing others from getting out. At a point someone was so close to damaging my car as the were obviously sick of waiting and proceeded to squeeze their vehicle through a tight gap. I appreciate the restaurant may have been busy but I find it very hard to believe that no member of staff didn’t noticed the build up of traffic around the building. On collecting my order I felt it appropriate to mention the drive thur and car park situation to the girl who gave me my order. She agreed and said someone should have been managing this although she wasn’t sure where they had went. She did say she would mention to her manager, which I believe she did. Unsurprisingly on collecting my order there was again a wait to get out the car park and on returning home which is a short distance away. All the food was cold with the chips actually freezing. All had to be reheated.

   almost 3 years ago
3. Dharmesh Parmar ★★★★★

   Went in for the first time in this branch. Didn't have to wait to order as it was not crowded. My order was ready within minutes of ordering. Pretty fast I would say. The staff was nice. The tables were getting cleaned immediately after the customers leave. Drive through is also there.

   almost 3 years ago

1. Sebastian Glowacki ★☆☆☆☆

   Only 1 star because one of our party had a large drink dropped on them by a member of staff. No manager was called. Had to ask for one and tell them what needed to be done. Young female manager was very apologetic and replaced soaked food and refunded it. Had we not asked for a manager, I doubt she would have been informed

   almost 3 years ago

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