Subway Restaurant in Edinburgh, Loanhead

Reviews

1. Brikaih Floré ★★★★★

   I don’t typically love to come to this location, I’ve had some pretty sad customer service. I know being gluten free it can be a pain on the employees; truly I wish I could eat gluten but alas I’m allergic. Iona and Lauren were FANTASTIC!! Friendly, helpful, sanitized everything without being asked, changed their gloves for me and were just the sweetest girls. Super grateful for their customer service and I will be back to this location because of their excellent work. Truly made my night, the sandwich was PERFECT!!!

   almost 7 months ago
2. Louise Parry ★☆☆☆☆

   HIGHLY DISSAPOINTED! Miniscule amount of cheese on both roll and nachos! Nachos where also cold! Will not be returning! Considering this branch charges more than others but you get less for your money! Waste of time and waste of £20! Dissapointed subway!!!! Where is the cheese on that roll?

   almost 11 months ago
3. Mark Duffy ★★★★★

   We had a great experience thanks to Paul. We were in with our 2 kids for lunch and we had an accident at our table when we spilt a drink all over it. I asked the manager for a cloth but he insisted he would come over and clean it up for us which he did very efficiently. You could tell he was a dad as he joked and laughed with our kids whilst cleaning up the mess and sympathising with us that it's not easy entertaining the kids throughout the summer holidays! Will definitely come back again thanks to Paul and the great customer service he gives! This was in the first week in July, sorry for the late review!

   almost 11 months ago

1. ingyluv ★☆☆☆☆

   The worst customer service I've ever had. They over charged us for an extra meal. My wife on paying questioned the price but was told it was right and this was how it came up on the receipt. When sitting down, I then double checked it and they were wrong, we had bought 3 meals and paid for 4. I went back to the counter and told them there was a mistake. They repeatedly told me I was wrong and that my wife had taken 4 meals . I then got put on the phone to a store manager who said he had watched the CCTV back and that my wife walked away with 4 meals. I said this was not the case and he then called me a liar. I was furious at this point and had to leave. My wife remained calm and asked for the managers details. The phone then rang again and the manager asked what colour of top my wife was wearing. He had looked at the wrong footage. They reluctantly handed over a refund and a half hearted apology.

   1 year ago
2. Gary Elliott ★☆☆☆☆

   Shockingly slow every time I’m in. Four staff members behind the counter not one cares about the massive cues. Forget about ordering meatballs at lunchtime that’s not gonna happen, they probably won’t have the bread you want either. Even ran out of southwest sauce lol. Finally got my sub but that badly wrapped the end of it was hanging out trying to escape this dire and depressing shop. This isn’t because it’s the busiest subway in Britain but that they just lack organisation, leadership and dare I say it simply just the motivation to fully build and wrap a damn sandwich correctly. I’d stop going if it wasn’t so comical at how bad they actually are.

   almost 3 years ago
3. Kerry McLeod ★☆☆☆☆

   Went for food around 1330ish on a Tuesday. The salad that they had was not in a very condition. Appeared to have been sitting out since the morning the onions were all transparent and both them and the peppers had lots of water in their dishes. Won't be rushing back.

   almost 3 years ago

1. Helen Blackburn ★★☆☆☆

   I ordered a plant patty sub and was asked if I wanted cheese on it. Thankfully I asked if it was vegan cheese as it turned out not to be. It then took about 10 minutes for the staff to find vegan cheese. Also there were no potato crispers. When the sub was ready I asked for lettuce, onions and black olives. There were no onions and there was only a tiny bit of lettuce left. I picked up a packet of crisps and went to pay. I asked if I could use my points and spent several more minutes watching the staff member fiddling about on the till before I was informed by another member of staff that I couldn't use points to pay for crisps. Neither acknowledged me when I arrived, smiled or said please and thank you. No apology for items being out of stock. I'll just make myself a sandwich at home next time.

   almost 3 years ago
2. nuric ★★★★★

   What not to like, a nice sandwich. This branch seems bigger than usual and there is plenty of space inside. The staff are at hand and know what they are doing. Now its not the highest quality sandwiches but for what you expect it to be, it deserves 5 stars. I recommend you stop by after a shop around the area.

   almost 4 years ago

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