ordered 2 days ago, got 3 portions of fried rice- all burnt. everything was wayyy to salty. the prawn crackers were stale and the chow mein gave me food poisoning. dull atmosphere overall. would never recommend :)
I don’t know why this place gets such bad ratings. Been going here for a year now and love it. The noodle soup could be a little less sweet but still lovely
Last night, I placed a large order for 4 people which came to almost £60. We came in and ordered, and were advised it would take 20-25 minutes. All in all it was nearer 45 but that was down to the staff sitting the order on a table and not bringing it out to the waiting area to pass the order on. There is glass partition between the waiting area and the kitchen, and after about 25 minutes a large box came out and was sat on a table. Multiple other orders were brought out to the waiting customers, but the box remained. They were very understaffed to even ask anyone a question about the mystery box but as a regular customer you just assumed they are on top of things and this was maybe for a delivery driver to pick up. 15 minutes pass and I see a member of staff wander over, read the order then bring it to the waiting area, it was my order. I challenged them that the food had been sitting there for 15 minutes and hadn’t been brought out, I didn’t want a cold order. I reiterated that I appreciated that they were very busy but I’d rather my order was redone. They offered me a full refund (I presumed for the irritation of having to wait another 40 minutes for an order) to which I said a partial refund would be fine as I didn’t want them to lose the full cost of the order. This is where their attitude turned completely unacceptable. The staff member said “No, it’s either a full refund or the food”. I challenged to say, so I can either take my money or the food? What is happening with the cold order that no one wants? I can only assume this would be heat up and given to someone else that ordered the meal later that night. So I consulted my family and told them of the absolute farce that had occurred and we agreed we were all very hungry and would rather the food. When I came back in and reluctantly accepted the food, the staff member then challenged me to say I hadn’t paid. After some fumbling about they realised I had paid, another embarrassment for the establishment. Despite remaining cool headed during this abhorrent customer experience, not once was I offered even the slightest hint an apology for their lack of control. The establishment was very busy at this time, so I presume they were trying to play to the crowd when rejecting my debate to their misdemeanour but thankfully, other customers agreed with my challenges. The staff didn’t budge though, and continued their mortifying behaviour. Myself and my family will never eat here again and I’d suggest to any continued customers to make sure you aren’t receiving cold, rejected, food orders, as it seems like mine could’ve ended up in the Whispers microwave and on your kitchen table if I’d chose the refund, if you’d ordered the same dish. To the two staff members on the night, I hope you are absolutely ashamed with your standoffish, unhelpful and lack of empathy towards a previously regular customer.
I ordered a delivery tonight at 7.20pm and it arrived at 9.10pm the chicken curry was lumpy cold and squidgy the salt n chilli chips were soggy n cold disgusting! the wait on delivery is a joke, i phoned back after waiting 50 mins to get told its the next delivery to go! And still waiting another 45 minutes later. Phoned them back to say the food was cold and only got offered 10pounds off my next order!! What am a meanty do the now for dinner eh stuck way cold crap.I'm really disappointed at this because I've been a customer for over 2years with no complaints. Money wasted 25 quid down the Swanie!!!
Meat found within vegetarian meals.. I have ordered from here several times over the years and most of the time the food has been alright. However after my most recent order, I will not be ordering again. I ordered a mushroom chow mein and within it, I found a piece of chicken. This service and contamination of food is totally unacceptable. I have never eaten meat and unintentionally consumed some due to the takeaways own error and fault. What was supposed to be a nice dinner, resulted in vomiting.. This should not be happening full stop. What would happen if someone was to have an allergic reaction to the food due to the contamination and error!? It is a serious issue. I have contacted the takeaway via email and they responded, providing me with a full refund.
Food is always fresh and tastes great.
Best Chinese in Renfrewshire!! Popcorn chicken is to die far and no where else beats it!
Fast delivery. I ordered chicken with garlic and ginger fried rice. It was chicken fried rice with garlic and ginger dried seasoning. Very lazy and passion less, I must say. If you are going to charge money, make an effort and cut some ginger and garlic up and chuck it in.
Won't be back, I asked for shredded duck and received chunks of what looked like fat and tasted exactly like fat. Worst was to come with what was meant to be salt n chili ribs was 6 chickenless bones different sizes covered in what looked like builders plaster, and I ain't joking...45 bucks down. Stay clear folks.
Chinese Whispers Ltd is located at 59 Crosslee Cres, Houston, Johnstone PA6 7DT, UK
You can contact Chinese Whispers Ltd at +44 1505 615523
You can find directions to Chinese Whispers Ltd by following this map link