McDonald's Restaurant in Bristol, Bradley Stoke

Reviews

1. Karen Needs ★☆☆☆☆

   Ordered, against my better judgement, as a treat. Took ages to arrive, almost all who came in after me were served before me. Also, delivery drivers seem to take priority over in person customers these days. When questioned about the delay, the surly young female stated, "its the pancakes", then proceeded to say, "you are rude". I wasn't the one being rude, if you need clarification. If you are going to employ them straight out of school, as least put some basic customer service skills in the e-learning programme.

   almost 8 months ago
2. Scott Needs ★☆☆☆☆

   Just got out of McDonald's after a 20-30min wait. My mum only asked why the food took so long (It was a small order) and the young woman who served her replied with"DON'T BE SO RUDE! We had to cook the pancakes." You don't "cook" the pancakes. Your company is a joke especially when your competitors are far better.

   almost 8 months ago
3. David Phoenix ★☆☆☆☆

   Appalling service. Placed an order through the app, and waited as it was forced through multiple delivery drivers with repeated delays. An hour later I had to go to the restaurant in person as they refused to honour the order or provide a refund when calling directly. Finally got a refund by physically speaking to manager in person. Not even an apology for the inconvenience. Absolutely disgraceful service unworthy of even a single star.

   almost 9 months ago

1. Claire Hartry ★★☆☆☆

   Went through the drive through, placed my order which i did on the app as it was so much easier. I collected my order and the young lady asked me if I wanted any sources? I said did the ones that I ordered go in? she said yes! I drove around to park up to check my order to see if everything was there as they had messed up my order up many times before ( it was there). I got home, ate my food, but when it came to eating my doughnut... it was not there instead it was a muffin!! i read the front of the bag and the sticker stated DOUGHNUT. My dessert ended up in the bin as i don't like their muffins. MAKE SURE YOU GET YOUR CORRECT ORDER WHEN YOUR THERE. DON'T DRIVE HOME UNTIL YOU DO!!!

   1 year ago
2. Darren A. Smith ★★★★★

   A good example of a McDonald’s. Quite small. The sausage and egg McMuffin was good. Service was quick.

   1 year ago
3. J R ★☆☆☆☆

   The staff when in person have always been pleasant but they still cannot save the place from a 1 star review. What I cannot fathom is why when I literally live half a mile away the food is stone cold 9/10 times. No other place I order from, even from much further are consistently better. Also when I do receive my order, in person or delivery it looks like its been made my throwing the ingredients across the room.

   almost 3 years ago

1. sonicnlucy ★☆☆☆☆

   One of the worse McDonald's experiences I have had in my life, as there was custom orders, that take additional time to make a wait was understandable, however 45 minutes wait for a double quarter pounder meal and 2 double cheeseburgers isn't good service and about the opposite to "fast food" as you can get! After this wait, did we have get, fresh burgers... NO! Did we get crunchy fries ... NO! We got the burgers without any changes what so ever and it was room temperature at best

   almost 3 years ago
2. Jane Berrie ★★★★☆

   Update: Their delivery service is up and running. We are only about a mile away. It was "piping hot throughout", but only after a minute in our microwave. When it arrived it was tepid. Teething issues maybe. Previously: The drive-thru lanes are pleasingly wide. This two-floor MacDonalds adjoins the capacious Willowbrook car park, so they did not have to waste real estate on customer parking. Pretty efficient. No home delivery service shown on the app. yet for this restaurant but I would not be surprised if that happens soon. It has not been open for long.

   almost 3 years ago
3. S Hick ★★★★☆

   Ordered online and drove through drive-through to collect. Still needed to wait in line and give order reference to 2 different people, so not much faster than giving the order when there. They don't actually start putting your meal together until you're near to the building. You need to tell them you've arrived on your app and they confirm it by pinging the GPS on your phone, which happened to be when I got there! Food was correct and hot plus the young staff were polite.

   almost 3 years ago

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