Sports Direct

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Reviews

1. Riehana Forbes ★★★★★

   i had a wonderful experience in sports direct today. this women with long black hair helped me today when i was in need of assistance. i have a disability so it is hard for me to communicate as it is but this lady was very patient and helpful with me.

   1 month ago
2. Johny Mk ★☆☆☆☆

   Staff are very rude specially the Asian with specs long hair terrible customer service . Actually they don’t want customers to get inside everyone just walk away from me . Looks like to attend . They all are busy restocking . Nobody came asked me what I want ! I am your regular customer in London Manchester. Newcastle. But terrible service in princes street . I didn’t buy anything . Just got in my car went to Fort Kinnaird outlets . Wow that’s was fantastic service even they made me buy two more pairs of shoes . You should learn from them or send your team to take training hones I was embarrassed with customer service. Or may be I expected usual sports direct service . But this place zero customer service staff look at you and laugh. Never going back.

   almost 2 months ago
3. nanas iwq ★☆☆☆☆

   Very rude staff. Yelled at me and my friend 22 minutes before closing because we entetedbteh store and said we had to go pay bc the store closes in 10 mins which is a lie bc the sttoe closes at 7:30. Even it it was time to close, guess what, you can just close the door and not let any customers come in. Even though we already knew what we wanted and tried to let go of the rude staff amd asked them to bring us the shoes. HAD TO ASK THEM 3 TIMES. They were more interested jn the yelling than selling. So we left and went to JD sports nearby. Will never come back to this place.

   almost 2 months ago

1. Paula Hughes ★☆☆☆☆

   DO NOT BUY ARM BANDS. The size 0-6 years will not fit any child over 2 years and the 6-12 years will not fit any child under 8 and roll down so are uncomfortable and unsafe. They will not refund for any reason and after the unfriendly attitude (which after reading other reviews I can understand as they must have to deal with a lot of disgruntled purchaser's due to the companies return policies) which took me by surprise and was something I've never dealt with before. Every shop I have had to return items to have always been more than happy to refund with receipt or credit note/exchange with out a receipt, perhaps I have just been lucky in the past. However I won't be returning. I have always bought my children's trainers and swim suits from this branch and found the staff members to be helpful, friendly and patient with my children which is why I always went back. Went to Decathlon at hermiston gate, brilliant service and bought the arm bands for half the price, £2:99 and correct size.

   almost 3 months ago
2. Chioma Dibia ★☆☆☆☆

   If I could give it it no stars, I would but I suppose one would have to do. The staff were incredibly rude. We needed a smaller size but could not get anyone to help us with that. We were told to wait and we did. When the waiting time began to get too long, we tried to get their attention again and the lady in question completely ignored me. My partner tried again and she proceeded to yell at him. It was a horrible experience through and through and we certainly will not be returning. There is no use having great products when your customer service is abysmal. P.S. - We were there at about 3pm on 8 August, 2025.

   almost 5 months ago
3. Zenbloke ★★★☆☆

   I'm sure as a sports shop if just fine filled with over priced items sold by underpaid young people struggling to get by on the pittince paid by a uncaring soleless retail empire but I was passing by on my bus home from work when I saw that there was one of those mini GAME stores inside the store and I wanted to see what it was like so disappointing what I saw was barely a GAME store a shadow of the once grates of the high street such a pity never mind I had to make my way though a forest of things made by tiger economy children for next to nothing the entire experience left a bad taste in my mouth NOTHING TO DO WITH THE STAFF BTW! I felt that I need to shout that last bit coz it's true and I don't want anything bad to come to the workers.

   almost 2 years ago

1. Aidan Lawson ★☆☆☆☆

   From the minute, the aroma with the store was nothing less than terrifying, the guy working at the football boot area downstairs was quite possibly the most condensing, rude and nasty gentleman I have ever experienced in my whole life, could not have been less enticed to help us, and was just in general a really unhelpful man. The customer service throughout the entire store was very poor for such a large organisation. Mike Ashley would be ashamed. Kind Regards, Odsonne Edouard

   almost 2 years ago
2. JOHN MCMANUS ★★★☆☆

   Very small. Limited stock. Limited sizes. Best to order on line . Can't attend the store hoping to buy something specific. May not be there. Staff are friendly though . For a city centre store it is rather poorly presented. I suppose the building design and protection laws prohibit a more glamorous showpiece but it does give the overall impression of being a bit run down.

   almost 3 years ago
3. Saira ★★☆☆☆

   I have shopped with this company over many years online and in store . I would say the Fort Kinnaird Branch is pleasant and the staff are friendly and happy to help. I recently visited the Princes St branch and it is awful. I went in fairly early (9.30 am) the shop was empty but I struggled to find staff to assist me with trainers ? So a lot of time spent standing around waiting or looking for staff. Out of 4 staff members that assisted only one was friendly and helpful. The other 3 looked like they were fed up and disinterested , they came across rude . 2 of them told me there were no sizes without even checking the system? I gave up leaving with one item, when I had planned on buying a lot more. Very recently I ordered trainers online, they were wrongly advertised as a different model? Despite filling the returns form, including a note and my Receipts as proof of cost for Return carriage they failed to refund my return carriage costs which they are obliged to refund under the circumstances. Apparently they didn’t receive any notes? It took several emails to make them understand ? They then offered me a voucher which I refused . I eventually received my cash back . I would advise you never to shop with them in store or online . They make you pay all delivery fees but when there is a problem whether it’s your own or theirs they make you jump through hoops to receive your cash back? Yet the process for them to receive your cash is so swift and easy? They do not care about customers or their staff, why else are they so miserable? I can highly recommend “sports shoes “ for all your athletic footwear . They are a pleasure to deal with . And also “start fitness” for good deals on sportswear and shoes . They’re also very professional !

   almost 3 years ago

1. Veronica Ruiz Diaz ★☆☆☆☆

   Awful awful awful avoid shopping online and if you do and you want to make a return in store they only offer you a voucher forget about getting your money back,if you want your money back you have to pay for return at the post office for sending the item back!!! Also paid for next day delivery which it never came next day and they can’t do anything about it. I WILL NEVER EVER SHOP AT SPORTS SIRECT EVER AGAIN!!

   almost 3 years ago

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