Spoke to a young lady called Christina, Peebles I think, on the phone today re my online order. Great customer service. Phoned me back too as promised with update. Thanks much appreciated and such a lovely kind chat. Thanks
First class customer service. I had to exchange a purchase and the lady I spoke to was extremely helpful and anxious to sort out the problem. I would highly recommend this company.
I purchased a pair of shoes from Rogerson. It was very difficult to get them to ship me the shoes, as they kept having problems processing my credit card (a card that has worked in over 40 countries), but in their defense, it's because they have an overly complicated security system that is meant to protect the consumer. The more egregious part of the transaction was when I received the shoes themselves. The moment they were removed from the box, I wrote to the company informing them that there was a defect in the shoe. I'd purchased this exact same shoe elsewhere and wore it for YEARS with zero problems. This one had a defect on day one. I let them know that I still needed to wear the shoes as they were purchased for a specific purpose and I had no time to get replacements this late, but that prior to wearing them, a defect had been found. They refused to exchange the shoes because I wore them after discovering the defect. As I wore them, I discovered a second defect that only would have been detectable upon wearing them - the back of one of the shoes was not constructed properly and cuts into the heel in a way that hurts/breaks the skin even with socks on. The previous incarnation of these same shoes were wearable without socks and were the most comfortable shoes I'd ever owned (which is why I sought out the same shoes again!). Suffice it to say that I threw away my money, that the shoes are unwearable and that Rogerson has done nothing to alleviate the situation except offer up hollow condolences. What a let down, especially after having to jump through so many hoops to have my initial transaction go through.
I had given up hope on finding these boots, as the manufacturer had none, but Rogersons had them in my size and despatched them promptly. They arrived before the delivery estimate, and are fantastic. Brilliant service!
I haven't visited the store but my online experience has been fantastic. Seamless service and great customer assistance from their team when the boots I ordered were too wide to the extent that they even measured and photographed the smaller size to see if they might fit my very slim legs. Nice touch with a handwritten note in the box on delivery saying who had packed the order and saying they hoped I enjoyed my new boots. Would wholeheartedly recommend. Pat from Devon
Rogerson Shoes is located at Cavalry Park, Peebles EH45 9BU, UK
You can contact Rogerson Shoes at +44 1721 725705
You can find directions to Rogerson Shoes by following this map link