Douglas Pharmacy and Travel Clinic

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Reviews

1. abc100785 ★☆☆☆☆

   I have noticed they are starting to make some serious mistakes, including giving out the ring medication and claiming it’s just a different color rather than address the seriousness of this mishap’s. Obviously opening yourself up to a lawsuit isn’t the biggest issue but rather due to your mistake someone could easily loose their live. Pay attention, pay attention then pay attention more and then get your supervisor to sign off on all medication being released.

   1 year ago
2. Tirion Brown ★★★★★

   Staff were extremely helpful and friendly. I tend to get very stressed regarding appointments and medication but the staff there really took their time to explain to me when best to take which medication and any possible side effects, would definitely go to them for their help again

   almost 2 years ago
3. Ronim ★★★★★

   Very friendly and helpful service from all the staff at the branch. The pharmacists were not only knowledgeable but also took the time to answer my questions and provide valuable insights into my medication. Their commitment to ensuring I understood my prescription and its potential side effects was truly commendable.

   almost 2 years ago

1. Y ★★★★★

   I don’t normally review places unless the service is very poor or very good. I came for advice on a medical issue I wasn’t sure where to go for. I was struck by the knowledge of the pharmacist who advised me, and how at ease she made me feel. I’m very lucky I stumbled upon this lovely pharmacy because getting an appointment now at the GP would’ve been a nightmare.

   almost 2 years ago
2. Martin Lunnon ★★☆☆☆

   The staff unhelpfully hide behind mal-functioning systems, rather than looking for ways to help patients despite the systems. They also appear not to realise that people seeking to pick up prescriptions are likely to be ill and therefore in pain or tired or otherwise stressed, and so may not be as patient or polite as might be ideal

   almost 5 years ago
3. Joannis Frangoullides ★★★★★

   Should have written this review year's ago. I have been a customer of Douglas Pharmacy for over 10 years. in my option, experience and from what I hear from other people regarding other pharmacies, I can say without hesitation that they truly are the best. While no pharmacy is perfect it I have always found Douglas to be quick and efficient in sorting out any issues that arise. Combined with their friendly and knowledgeable approach to their customers, they get Five Stars from me. Size doesn't really matter, they serve Richie Street Group Practice patients as well as others in the community and I've never known them to take longer than 20 minutes. During my custom I only ever had one complaint (with a pharmacist/assistant that had never seen before or since). Even then, the lead pharmacist took over and resolved issue with apologies within 10 minutes. An excellent compliment to an outstanding surgery.

   almost 5 years ago

1. Kay X ★☆☆☆☆

   Worst pharmacy I've ever been to! Staff are rude and unhelpful, always mixing up my prescriptions. They have no idea what they're doing! I've had to change pharmacies and the high level of efficiency of my new pharmacy really highlights how bad this one is. avoid at all costs.

   more 6 years ago
2. Shakila ★★☆☆☆

   Left my mother without her medicine for two days because they said she hadn't ran out (she obviously had), when I spoke to them and went to pick it up finally, they asked me to come back at a later time. When I returned they left me waiting over half an hour again after saying it would be done. Not the first time this has happened. Usually left waiting even if there isn't a queue. Had to switch pharmacies because of how often these things have happened. 2 stars as there is one member of staff (Asian lady who wears a headscarf) who is helpful and does her best to sort things out.

   more 6 years ago
3. Amy Gallimore ★★★★★

   Came to the pharmacy to get travel vaccinations. The whole process was quick and easy. The pharmacist Marty was really kind, gave me great advice on my vaccinations and was very understanding when I felt unwell after the injections. I would definitely recommend.

   more 10 years ago

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