Silversands Pharmacy

Reviews

1. Paul C ★★★★★

   Nice lady serving and very thoughtful in her job, looks after her customers properly, unfortunately I don't know her name but she normally dressed in all black scrubs type uniform. Well done luv, keep it up.

   almost 4 months ago
2. J ★☆☆☆☆

   Very poor services. It is often impossible to collect prescriptions because pharmacist is not in. Also, usually medicine is not in stock and needs to be ordered for next day. I have been lead like that for a few days, eventually took prescription and got it straight away somewhere else with no issue. Often you given medicine from old prescriptions which were collected. I have been overcharged for extra medication you don’t need at least three times! Not to mention they open 20 minutes late. Won’t be using them anymore, disgraceful service!

   1 year ago
3. Julia Rea ★★★★★

   Always helpful and attentive. I always receive my prescription on time and I cannot fault the staff.

   almost 3 years ago

1. Diane Oxford ★★★★★

   This pharmacy have gone above and beyond to get my medicine in for me and I can't praise them enough. It did take the suppliers 3 days to get the items to them but that is not the pharmacy's fault. This was an emergency prescription from a hospital where I live but Silversands is near where I work. When I phoned on Saturday to see if the items were in, Zoe offered to bring them to me if they came in, knowing that I needed to get a train down so may not get there before closing. The items finally arrived today and I received a phone call letting me know. Extremely apologetic (even though it was out of their control) but so friendly and helpful, a far cry from the ignorant, unhelpful service I received from a high street chemist who couldn't even be bothered to check if it could be ordered.

   almost 3 years ago
2. Alan Bishop ★★★★★

   Helpful, friendly, accurate and a very nice well-stocked, modern shop with a small room which provides privacy when this is needed. However, this Autumn 2018 many of the staff appear to have changed and it remains to be seen whether the service they provide equals what has gone before. Happily, the new staff, after settling, in proved fine, However, over the past two or three months the staff changed again and the whole enterprise seemed to fall apart. Accordingly, I changed my pharmacy and I cannot now support this four star rating.

   almost 3 years ago
3. Melissa Gulsoy ★☆☆☆☆

   Use to be a well run pharmacy when Sam the pharmacist was there, he has now left and the place has fallen apart. They don’t even answer the phone when you want to check if your prescription is there and you go there and they haven’t even ordered it in a week after the doctors have sent it to them. I stood in a queue for 25 mins with 2 people in front of me and 25 mins later the same 2 people are there. 8 members of staff behind the counter all looking clueless. The place is a total shambles and is no longer customer service conscious. They do not care about you medical conditions they lie about ordering in your medication and have not problem with you returning multiple times. A truly shocking place, i can understand why Sam chose to work else where.

   almost 3 years ago

1. June Johnson ★☆☆☆☆

   I have been left without medication needed for many conditions, the most critical being heart medication and medication for my Addisons. They told me last Monday that lots of my medication was out of stick. Now I've found out they hadn't even ordered them. My GP is issuing a script now, but, I'm too unwell to collect, and scripts are normally delivered. By the time my prescription gets to them, it cannot be delivered today. I run a real risk of, within the next few hours, adrenal crisis, which is life threatening. They are not even answering the phone.

   almost 3 years ago
2. Les Online ★☆☆☆☆

   It used to be a well run store when Sam was the pharmacist. Unfortunately it now has new owners. In the past 11 days I've had to make 4 visits for the same item. Each time I'm told "sorry we dont have it, we need to make a special order". Each revisit, I get the same reply. Each visit the queues are out the door and minimum to date of 40 minutes to be told the same incompetent response. Today was the 4th time. I waited patiently for 1h 5m to basically be told they hadnt even bothered to place the order but they will place one for me. The whole family have their prescriptions sent there, but that has now changed and suggest anyone else in the same situation does the same. Even under covid, the longest I had to wait was 20 minutes. The new owner first blamed computer problems, then that the previous pharmacist had personal problems. I expect his personal problem was the new owners. Avoid like the plague.

   almost 3 years ago

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