Bizarre experience: Popped in today and the place was packed and queue was all over the place. Whilst waiting I was taking a nice video of my Fiancé and Dog waiting outside in the Christmas hustle and bustle. From nowhere a member of staff appeared and told me in an abrupt way that I needed to delete the video if it contained members of staff. Laughable when working in a multinational coffee chain high street store, in a tourist hotspot, on one of the busiest days of the year. I wish I got “they/them” name for this review.
reggie lane★★★★★
(posted for my mum who suffers with EHS) '' This is the best Starbucks in the whole of Edinburgh, although can be the busiest due to location, however worth the wait to get that good energy in your coffee. Princess Happiness there with her smile and joyful will to make you the best cup of coffee is the best way to get any day off to the best joyful start. The team here are great! any problems no negative vibes just say and they will remake coffee with pleasure and no frowns, it is generally a customer is always right attitude here and it shows. The Starbucks anywhere else in the city tastes too much of chemicals (as if they are washing the pipes too much with cleaner and it effects the coffee taste and coffee) not here though no chemical taste, good vibes and really lovely team #happiness is what they aim for and they definity have their own sense of royal here on this part of the mile''.
GWYN SHAW★★★★★
I was.looking for my favorite gluten free treats. The woman behind the counter went to the back and brought our more for me.
She was very kind, fun and genuine.
She wears a badge which reads "the director of happiness " please give that woman a raise ! She is a true customer service gem.
Arabella Dixon★★★★★
Fantastic experience! Quick service, delicious drinks and most of all, my daughter fell on the stairs and Dani was so incredibly kind and caring going over the top to make her feel better! Greatly appreciate the thoughtfulness of the staff! 10 out of 10 experience!
ABU ABDULLAH★★★★☆
Great atmosphere and friendly service at Starbucks. The Caramel Macchiato was smooth, rich, and perfectly sweet — a comforting treat that always hits the spot. Highly recommended!
Chelsea Marie★★☆☆☆
Probably the worst customer service I’ve had at a Starbucks. I came to the counter and stood back and said I wasn’t sure what I wanted yet. I asked if they had hot chocolate and they said yes. I said I couldn’t find it on the menu and looked at the employee, and they said nothing. I looked back and repeated this statement and looked back to the employee only to be met with radio silence again, and impatient look on their face. I finally gave up and blindly ordered three hot chocolates not having any idea of the cost because the employee offered no help. As I was ordering another customer in the next line had come in and was ordering a white chocolate hot chocolate. I asked the employee helping me if I could change my large hot chocolate to a medium and she rolled her eyes and went to put the large cup back on the stack. I motioned her to keep it and I’d order another because she had obviously strained herself by the effort it took to grab the cup in the first place. No, I didn’t say this but it’s what she acted like. Why else would you treat a customer so poorly? I needed help finding an item not on the menu but frequently served at coffe houses and I quickly asked for a size change before anything had been made or paid for. She didn’t even offer me a receipt and ignored me once I had tapped my card. I didn’t ask for anything complicated, I wasn’t rude, or demanding but this employee acted like it was a huge burden to help me. Isn’t that their job?
Upstairs is a restroom and a large seating area. It was pretty bustling that day, although no one was in line when I walked to the counter to order.
It’s next door to the makers market in the Tron Kirk and the seating area has a nice view from the windows.
Gok Aren★★★★☆
Nice location, comfy place with great view in royal mile. however, coffee was burnt, ordered a hot chocolate with cream but no cream.
James Lerwin Dela Peña★★★★☆
I love the ambience in the first floor. The window seats in the first floor are just simply the best spot to seat still and appreciate the beauty of the city. Queue can be busy at times and be crowded in the ground floor when ordering. Photos taken are in different dates.
Miguel Sá-Dias★★★★★
It's a Starbucks... You like it or you don't... Staff are nice and the view to Royal Mile make it special... Doesn't matter if you outside or inside upstairs at the windows...
Tracey McDonald★★★★☆
Nice coffee shop on the Royal Mile. I popped in early morning for a coffee and something to eat before a work event. I was served very quickly. Seating is located upstairs and there is a reasonable amount available but if its busy you wouldn't know if there was any space until you get there. I'm not sure if they have a system in place to control or advise of that prior to ordering to sit in during busier periods but it wasn't a problem when I visited.
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FAQs
What is the address of Starbucks Coffee?
Starbucks Coffee is located at The Royal Mile, 124 High St, Edinburgh EH1 1QS, UK
What is the phone number of Starbucks Coffee?
You can contact Starbucks Coffee at +44 131 225 4201
How can I get to Starbucks Coffee?
You can find directions to Starbucks Coffee by following this map link
