Earl Grey Dental Practice Dentist in Edinburgh

Reviews

1. P L ★★★★★

   Due to past negative experiences and being a new patient to the practice I was apprehensive ahead of my appt that | almost cancelled. However, Dr Appelkvist allayed my fears. Prior to any treatment he explained the work required and pricing. During the treatment I found him to be professional, attentive, asked about my wellbeing throughout and his dental work was of high quality. Also thanks to Guy, the kind nurses, especially Lorna who is friendly and has a very caring and calm nature which helped put me at ease and to the helpful and efficient receptionists.

   almost 9 months ago
2. Edward Austin ★★★★★

   Dr Keith was an absolutely wonderful dentist who was very patient, reassuring with excellent skills who fixed teeth I felt were totally lost. At all times he kept me updated on treatment and I do not hesitate to recommend him. The staff were friendly and helpful also. Highly recommended.

   almost 9 months ago
3. ila ila ★☆☆☆☆

   Invisalign treatment, broke about 5-10 times a year, over 7 years. Possibly more. Dentist accused me of lying, and causing it (as if). She was nasty and rude and awful. Turnover of managers is high and often they don't have one. They refuse to take responsibility for mistakes the dentists make and I'm still here with squint and damaged teeth. They refused to refund me a single penny. Be careful, when things go wrong there, they go really wrong.

   almost 10 months ago

1. Ricardo Del Rio Fuente (Javiatar) ★★★★★

   Had a great experience with Keith and Aly. Keith managed to fit me in at short notice after strong pain following wisdom teeth extraction and was really patient and attentive to my symptoms. Got a needed prescription of antibiotics and a good time given the circumstances. Would really recommend their services!

   almost 10 months ago
2. Kiyabashi Br ★☆☆☆☆

   Avoid this place. Obviously short of staff, receptionist is acting as dental assistant and answering calls simultaneously. If you want to call them to book an appointment good luck with it... one would also question the dentists expertise. Poor service

   almost 3 years ago
3. Fabien Desse ★☆☆☆☆

   Dreadful customer service. They closed the practice for the day and never called to inform me. 24 hours AFTER my appointment, they finally rang me. No apology. They simply said they had to reschedule. They have a tendency to cancel appointments on the day, though. Dentists are either "ill" or "on holiday", and so they give you another appointment 3 months later. My dentist keeps changing (not a good sign!) and the new one does not communicate at all. You are left in the dark!

   almost 3 years ago

1. Nash N ★★★★★

   I have been to the clinic a handful of times in the past 6 years, mostly for regular check ups, clean and polish and a once to change a filling. A special thanks to Dr Gagan Gill who was very professional, conscientious and patient every single time. Overall, I am very happy with my experience over there.

   almost 4 years ago
2. Danai's delicacies ★☆☆☆☆

   Ridiculous service. I booked an appointment two weeks ago and I redivided a text today that my appointment was canceled. When I call back to reschedule they told me that they don’t have available appointment and I have to call back and reschedule next week with potential appointment to be in August with no guarantees. I am in pain for two weeks and they told me that my case is not so important to be seen from a doctor. I believe you want me to have a more severe damage to my teeth so I have to pay you more money so you can treat me ?? That’s sounds ridiculous. Now I have to spend money to travel abroad so I can be treated from a doctor. Welcome to the UK’s health system. I am not coming back.

   almost 4 years ago
3. R ★☆☆☆☆

   The team will judge if you can pay for additional treatment if you are or not a NHS patient, without letting you know. Will not discuss your case or severity of it even though you have been their patient for more than 5 years. Will not tell you if you urgently need further treatment or check up, or give you options. Will only do whatever is on the book and not discuss or inform or anything else. Makes the phrase of "getting a second opinion" ever more relevant. Don't go there

   almost 4 years ago

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