Consistently excellent since I started receiving treatment about 6 years ago. Solene and staff working with her provide an outstanding service .
1 star feels generous. I contacted this clinic with an urgent issue — a painful hole in a back tooth that needed immediate attention. During my first appointment, it turned out the opposite tooth also needed treatment. Fair enough — I scheduled a follow-up to get both fillings done. Initially, all seemed well… until the filling for the tooth I originally came in for completely fell out. Not ideal, but things happen. I called and they booked me in again, which I appreciated — although carving time out of a packed schedule to lie flat for another hour wasn’t exactly convenient. And then it went downhill. Fast. The dentist (Ms. Chang, I believe) was visibly rushing and seemed more focused on getting through the appointment than actually helping. She even attempted to do the procedure without numbing the area, despite it being obviously sensitive and painful. When I flinched, she reluctantly numbed it — and at the end, told me she’d “done her best” and that “it couldn’t be done better.” Spoiler: it could. The hole I came in with? Still there. Still painful. I left in more discomfort than I arrived, £300 down, and hours of my time completely wasted. If this is considered their best work, I truly fear what their worst looks like. And just when you think it couldn’t get worse… enter the receptionist. An elderly blonde woman named Karen (yes, seriously) who brings a whole new level of rudeness to the role. Passive-aggressive, curt, and downright unpleasant — a terrible first and last impression for any business. To summarise: If you're looking to spend hundreds, waste hours, and leave in pain — all while being met with zero care and 'Karen the' receptionist' — then congratulations - you have a winner!
Would highly recommend EH dental.. Solene is wonderful. Extremely professional and nothing felt like it was a bother. Im delighted with the results so far and looking forward to completing my treatment. The dental nurses are fantastic too!
I Was receiving private treatment with dr Chang. Was due to have my last treatment on Monday only to have the rude receptionist named Karen. Phoned and cancel my last appointment due to the practice manager refusing to do any more treatment until my balance is settled after offering a payment plan and taking my first instalment. The teeth I originally went about are the only teeth that have not been treated and were the only reason I went for treatment as I am in pain daily. Now my bite is off and I can’t eat anything and I will be left like this for the next year.
I asked to be moved to one of the other 2 dentists as had a bad experience, they removed me from their practice. On checking it is because I am a NHS patient and they no longer take NHS patients just private. Going through their complaints process but as the complaint is against the practice manger who removed me don’t expect success, then NHS complaints service, not hopeful
I was going to this practise for years, but recently I am thinking to change it. The main reason for that is the receptionist at the front desk with glasses. She is unhelpful, rude and unfriendly. It always makes my day terrible just knowing I need to speak with her when making another appointment. After two months of waiting for my appointment to get my teeth whitening kit, the bracelets were made wrong so the doctor told me to come back in 10 days once again. Mistakes can be made, but this rude receptionist told me to come back in 5 months just because they are fully booked even for 5 minutes to pick up my bracelets. If you work 9-5pm, do not even bother going to this dental practise because your appointment will be probably next year.
Great for anxious patients! I've in my adult years been quite the anxious patient when it comes to going to the dentist, but Melissa (dentist) and Hayley (nurse) are both absolutely wonderful. They're both super nice and welcoming and never hesitate to answer any questions I might have. They have always been very gentle with me, which definitely helps keep my anxiety at manageable level and they are great at adapting where possible to make the experience as comfortable as possible for their patients. I highly recommend this practise as well as their dentists and nurses, especially for anxious patients.
Just amazing. Very attentive, polite and doing everything for your best interest! As many, I have huge anxiety going to dentist and am very sensitive so the always positive attitude of the staff is always assuring I'm in good hands! From start to finish, Dr Helen McEldowney and her assistants make you feel calm and relaxed. I love that each time dentist is walking through the steps she is taking, and doing everything to save your tooth! I had few fillings done now, and no problems at all! On contrary, i had extra care/appointment just to save my tooth from root canal treatment. Today, I been extra sensitive and dentist and her assistant handled it so professionally and at ease, with fun! It also says a lot when you see great communication between staff members! You could see that all staff members love what they are doing and want to do it properly :) Just wanted to say a huge thank you for you and your team !
I had several fillings that had to be done! Not only I have received a very quick appointment from the friendly ladies at the reception, but I also experienced the best service that you could get from a dentist. I was treated by Dr. Helen McEldowney, an extremely talented and highly professional dentist. The work that she and her assistants have done, is amazing and was a total success. Dr. Helen McEldowney is a fantastic dentist! She is very friendly, explains every step thoroughly and always works towards the best result possible. She is even able to save a tooth with her special technique to avoid a root canal treatment. This was by far the best experience that I ever had with a dentist, and I highly recommend Dr. Helen McEldowney and this Dental Practice to anyone!
EH Dental Care is located at 2 Roseburn Terrace, Edinburgh EH12 6AW, UK
You can contact EH Dental Care at +44 131 313 3079
You can find directions to EH Dental Care by following this map link