The Esquire House - JD Wetherspoon

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Reviews

1. Alexandra Pierotti ★☆☆☆☆

   WORST EXPERIENCE If I could give my review 0 stars I would. My sister and I both have coeliac disease meaning we cannot eat even a crumb of gluten. I spoke to 4 members of staff, used their allergen board and I ordered a curry and my sister ordered a burger. I checked their allergen board by putting in the gluten allergy and it removed everything that had gluten, and it said that we could order the burger. I asked multiple staff if there would be a gluten free bun and if there was a separate fryer for the fries to avoid cross contamination, everyone was clueless so they passed me onto their duty managers. I found out that even though they had 3 fryers, not one of them was gluten free. This was fine, it wasn't an issue, I just asked if the tortilla chips were fried and if they weren't would it be possible to have some of them instead and he confirmed that was fine. I asked again if there was a gluten free bun and he said YES, so after checking about all the cross contamination and that there would be a gluten free bun we put the order through. I also asked if the poppadoms for the curry were gluten free and if they were fried, he said "yes they are gluten free but they are fried, we can put them in the oven instead". He came back and told me that they couldn't do that, which was bit annoying, but still it was fine, not a big deal. So we sat down and then our food arrived, they said "the purple flag is just to show your meal is gluten free don't worry about that." so we said great thank you. My sister noticed the bun looked very real looking so we asked another member of staff that I had previously spoken to "is this definitely gluten free it just looks so good?" They assured us yes it's gluten free, so we start eating and then I tasted her burger and said to her "that tastes way too good to be gluten free" so we ask another member of staff, "is this definitely gluten free, it just tastes way too good to be gluten free" they say "yes absolutely, all our buns are the same. we use brioche buns with no egg or milk" ???????? We then we ask them to check with the kitchen and then they proceed to tell us that they take no responsibility for allergies because there is an allergy board. The duty manager was incredibly rude and told me that I never asked him if the bun was gluten free which was a lie because I went through every single way the meal could have gluten and argued with me and my mum for 10 minutes. My sister and I both have been violently ill and on top of that, the service was appalling. If you have allergies please do not go here, clearly no one is trained for anything and the customer service was the worst I have ever received. The chefs aren't even aware bread had gluten in it. *pictured* a gluten bun with a gluten free marker in it and *second picture* pictured beside the "regular" bun my mum ordered. They confirmed both were the same even though we ordered gluten free.

   almost 6 months ago
2. Stephen Anderson ★★★★★

   Loved it, the place was excellent and made me think how much my local address needs a Weatherspoons. The service was excellent and very friendly. The food (Fish n Chips and Chilli) was better than I expected to be honest as I wasn't really expecting it to be so tasty. The atmosphere was very friendly as I spoke to a couple of customers and staff about the fact it was 35 years since my last visit, when I worked in Barr and Stroud. Weatherspoons is such an asset to have on your doorstep and I wish we had one in Blantyre.

   almost 6 months ago
3. Paul Sav ★☆☆☆☆

   Breakfast at 10:30. ! Small scottish. Fried egg. Cold Bacon. Cold and texture like lego Beans. 100% reheated at least 3 times Sausage. Average at best Black pudding. Average at best Toast ! Well would be hard to get toast wrong !! Why did i not send back ? Time. Did not have time. !! I am quite sure that the clientele that sauntered in circa 10:59 had no problem with there Breakfast. Needs to improve

   almost 6 months ago

1. Paul Chau ★★★★☆

   This Shop provides parking spaces for City customers to consume the foods and the drinks, you feel comfort when you gather with your friends or family. Large mixed grill is a good dish

   almost 2 years ago
2. Steven Hillis ★★★★☆

   Esquire house at Anniesland, it's a Spoons pub, so cheap and cheerful. We had breakfast, nicely cooked and had coffee. Good atmosphere, surrounding. Staff friendly and helpful. I would recommend

   almost 3 years ago
3. Andrew Davidson ★★★★★

   Great place, great atmosphere, great food, can't wait to visit again!

   almost 3 years ago

1. Gordon Robertson ★★☆☆☆

   UPDATE: FOOD COLD AGAIN ———— Food and service were satisfactory. Prices good. (I find the food could be warmer when served, however if there is any dissatisfaction with the food, even when I have ordered incorrectly on the app, the staff rectify the situation immediately and check again that all is well) Decor and ambiance basic. Refurbishment is is over due. I’m giving Esquire House 2 stars for my updated review since food quality has been poor and food cold.

   almost 3 years ago
2. Paul Devivo ★★★★★

   Really nice Wetherspoons pub. It's large , welcoming and friendly. The staff are very pleasant, and the food was really good. Great value, honest boozing! Always travel out to here, when in the centre of Glasgow.... It's that good!

   almost 4 years ago

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