Ted Baker Clothing Store in Bath

Reviews

1. Lauren Finch ★☆☆☆☆

   I normally love the quality and style of Ted Baker dresses and hand bags, but unfortunately I recieved a pair of earrings from my friends as a gift from the Bath store location. They were at home for a funeral and now live in the US. They brought home the earrings for me and unfortunately they never clasped. So we're never able to be worn. I reached out to email customer service and explained it was a gift and after about 20 emails was told I would need to produce the receipt. After resisting this since they were a gift my friend was able to produce the receipt. I sent the receipt photo and was told today that I would not be able to get a new pair or a refund for my friend because they were purchased in Europe which was something I had initially mentioned. I am very disappointed. The customer service reps were not helpful. This is in reference to ticket number 2007803 and Sasha was the reps name .

   almost 3 years ago
2. Barry Willoughby ★★★★★

   We went in on a couple of occasions to get matching shoes for a wedding for 4 groomsmen, and the staff were really helpful and nothing was too much trouble. I would like to thank Caitlyn and Ellie in particular. Thanks for your patience.

   almost 3 years ago
3. Susan Storm ★★★★★

   Excellent for purchases and returns. And the staff are very friendly they don't snub anyone regardless of who you are or how you look.

   almost 3 years ago

1. google user ★☆☆☆☆

   It's truly ridiculous that in this day an age, such a store should be unable to supply a ramp for the two steps to the rest of the store. The member of staff I asked regarding a ramp wasn't apologetic and really couldn't have cared any less. She did offer to get anything from the store, but I should be able to, and needed to be able to browse. There was no response when I stated that a store such as this should be able to afford one. The other member of staff wouldn't even acknowledge me. Perhaps there was an assumption I wouldn't buy anything, except I was wearing multiple recent Ted Baker accessories. I shop with TB regularly, but in Bristol and through other stores. I will reconsider where I shop since they're really not a disability friendly company.

   almost 4 years ago
2. Chris Gaylard ★☆☆☆☆

   Bristol shop rang Bath to place a sale suit jacket on hold on Sunday. They did and I had to change my plans to collect on Monday as I have a wedding coming up. I was informed that the additional sale price would be honoured. Upon picking my up jacket I was told that it was a one day sale only and they couldn't give me it. I made the effort to go there and was miss sold. I was separate and it's now cost me a lot of money and time. Never again

   more 8 years ago
3. Emma Harvey ★☆☆☆☆

   Absolutely disgusted with the service i recieved today! The girl that served me was rude and not helpful at all .i tried returning a £120 jumper my husband had bought me .she told me there was nothing she could do as the return & exchange date had expired. There was no need for the girl to be so rude i will NEVER shop with them again .

   more 8 years ago

1. Eliz H ★★★★★

   Bought a stunning dress, staff exceptionally helpful, made the shopping experience much easier for someone who hates clothes shopping! Then i had to call because have lost a little weight, they agreed to let me post back the dress & re send smaller size back out. They made no huge deal.out of it & have been fantastic. I can not praise the staff of Ted Baker Bath more highly.

   more 8 years ago

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