Cheval Abbey Strand Apartments at Holyrood

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Reviews

1. Ian Wu ★★★★☆

   Firstly, the good points about this place - Beautiful and clean apartment with modern decor. They provided clean linen and housekeeping daily which was very much appreciated especially after getting caught in the rain every day! Our apartment also came with a kitchenette and a spacious living area. There is no air-conditioning, but I believe that is quite common in properties in Edinburgh (and most of UK). Location was great - just next to Holyrood House, and an easy walk to the Royal Mile, Arthur's seat, and Calton Hill. Now the bad points - mostly pertaining to how the place is administrated. 1) The email provided on Agoda did not work, so my wife and I had to email almost every known email for the property we found on google before somebody replied us. They're supposed to send out a code for the apartment prior to check in but none was forthcoming until we borderline harassed them over email! It appears to be a consistent issue as while we were staying there, we came across at least 4-5 other parties who tried to check-in and had not received a code! One poor family was stuck out in the rain until we came along to let them into the sheltered common area. 2) There is also no staff on-site as advertised. The reception is not manned and do note, if you choose to leave your bags there, there's nobody to keep an eye on it. 3) Difficult to contact any staff - the number provided actually goes thru to their other property at Old Town Chambers - they are not always easily reachable and we decided to walk to that property to speak to them about our queries during the stay instead. In summary, a lovely apartment but the management company really needs to up their game when it comes to customer service and being responsive to customers (neglecting to send out check in codes in a timely manner and listing a dud email is really inexcusable!)

   almost 7 months ago
2. Jooyong Choi ★★★★★

   Far better than photos. Clean and well furnished with amazing views. Not staffed (apart from cleaning staff who arrive in the morning) but if you are looking for a quick get away with easy and fast check-in, this apartment is for you

   almost 9 months ago
3. Marcus Ho ★★★★★

   This hotel is one of the best hotels I've been in all my vacations. Great staff during check in, daily housekeeping and refilling of items. Hotel room is inside a building with lots of character inside and outside. Rooms have a very nice scent when you walk in. Everything inside the room is very detailed and high end. Counter top stove and oven uses Siemen. Vanity lights are made in England and match the room very nicely. Light switches are from ABB which I've never seen before. Walls have wainscoting, and some walls have exposed brick/stone which complements the room very nicely. Walls of the room had a very nice shade of green, very very nice. Fully stocked kitchen (they included UK milk, which was very nice). Pots, pans, utensils all were all included. Nepresso Coffee machine was very nice. All bedrooms had an ensuite, with the master bedroom having a bath tub. Shampoo, conditioner, body soup, lotion were all high end Made in Scotland brands. Bed mattresses were thick and comfy. Everything was very clean. Living rooms had lots of windows facing the sun. Lots of couches and chairs. Windows had nice window seatings.

   1 year ago

1. AKHIL JOSE ★★★★★

   One of the best apartments from the cheval group. Very close to the Hollywood palace and Scottish Parliament. Best destination for holidays

   almost 3 years ago
2. anamika gupta ★★★★★

   Best Best Best forever Best

   almost 3 years ago
3. Lujan Sarmiento ★★★★★

   Ten out of ten. Unbeatable location! The beautiful apartments! Very well equipped, spotless. The excellent attention. Highly recommended!

   almost 3 years ago

1. Margaret Newman ★★★★★

   Lovely setting and well appointed dog friendly apartments. This is our second stay here and I now think we are spoiled and now will not be able to stay anywhere else when we visit Edinburgh. The apartment building is jury’s outside the gate to Holyrood Palace and the adjoining gardens are an excellent addition to our stay - when the gates are locked at night it really is like a private garden. Dog friendly to the point where a bed, bowls, treats & dog bags are provided. The rooms have kitchen/dining areas which are a boon to welcome our adult children over for Easter breakfast & takeaway night.

   almost 3 years ago
2. phil papazian ★★★★★

   Staff were friendly, the apartments themselves are outstanding. Everything finished to an excellent standard, comfiest bed I have ever slept in and such a cool historic building and location. We both loved it.

   almost 4 years ago

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