Stayed at Learmonth Crescent,accomodation was excellent for our needs ,would recommend this company ,Femi went the extra mile ,and this was greatly appreciated, Thank you Dickins Edinburgh
This was one of the most unpleasant hospitality experiences we’ve had — especially as a family. We were 1 hour and 45 minutes late checking out (our fault), but the response was unacceptable. A cleaner aggressively confronted my wife, which left our 3- and 5-year-old children terrified and in tears. When I raised the issue, the property manager showed no concern, replying only that she wasn’t interested in our opinion. The issues didn’t stop there: • The flat is a basement unit, and there’s constant foot traffic from the bar next door, especially loud late at night outside the bedroom window. • The washing machine smelled of mold and hadn’t been properly maintained. • When our mother-in-law asked for help with the confusing oven and microwave, she was mocked via text message by the property manager. We’ve reported this to Airbnb and the City of Edinburgh Council. This was an unsafe, unprofessional, and deeply disappointing experience, and I wouldn’t recommend this property to anyone — especially families with young children.
I stayed in Dickens properties twice this year for 7 weeks in total. From the support with booking and payment, the high standard of maintenance, white goods, furnishings and decor of the flats and the communication regarding my deposit being returned (no issues with it being returned in full) I can recommend Dickens as reliable and upfront. Questions on the property after check in were answered quickly. Will definitely come back and stay either of the two flats I stayed in this year.
Me and my family rented the flat in belgrave place. The flat was completely equipped for a family to live there. Everything spotless and a really comfortable place to stay. About Dickens: we as a family had a problem that indirectly had to do with the flat, Sarah has helped us enormously in the most kind way we could ask. Definitely recommended!
They were kind and professional, the flat was amazing, spotless. And Sarah is the kindest person ever. Definitely next time I’ll stay with them.
I want to start out by saying that Dickins is an outstanding group of friendly and efficient people to work with. Our experience with them could not have been any better. We were a visiting academic couple seeking a 5 month accommodation in the center of Edinburgh. I had contacted probably 20 different companies while looking for a place to rent. Most sent me polite messages like, "see us when you arrive". Not Dickins. They immediately emailed me back, asked what I was looking for and set me up with a great home in exactly the area we wanted to stay. That was the easy part. Shortly before we arrived in Edinburgh, the property owners told our agent that they were selling property and breaking the agreement. Dickins found a new place for us to stay that was even better and super new. It was amazing because our rental started during the Fringe Festival which has to make finding a good place nearly impossible. Anyway, they didn't let us worry because the day they contacted me with the bad news about the other home, they also presented the new home. So, no stress for me! During my stay I looked forward to dropping by their office to pay the rent because they always had great ideas for our visit and were so friendly. My overall advice is to contact Dickins when you need great support. I highly recommend them for anyone doing a sabbatical in Edinburgh. They understand the situation and are so helpful. Overall, thanks everyone at Dickins for making my stay easy and amazing! Great job! I will certainly be a repeat customer any time I am in Edinburgh!
Bell Place apartment - Edinburgh We needed accommodation in Edinburgh for one month, and it was our language institute that recommended us to contact Dickins based on previous positive experiences. We are delighted with the extraordinary treatment received by this company, and we will certainly use their services again in the future. The sales manager helped us choosing an adequate accommodation for our stay, matching our requirements with the purpose of our visit. The property itself was clean, well equipped, and strategically located. One night we suffered a technical issue (circumstances beyond Dickins' scope of responsibilities), and we received prompt and efficient help by the company's emergency helpline, and the problem was solved within 30 minutes. On top of that, the company's managing director came to check the same night in person if everything was resolved satisfactorily.
Rented a flat from them- very lovely, very kind people with amazing properties. We were welcomed in our flat by an amazing hamper of delicious groceries which was very helpful as we arrived late- full of goodies for all Travellers such as coffee, cookies, milk etc In addition, there was an abundance of toiletries provided from wonderful Brands such as white company etc - they even thoughtfully included face wash! All this was very helpful for road weary Travellers. In addition, they were so prompt when we contacted them about anything- honestly the most efficient service I've experienced in the UK (which includes 4 years in Scotland and 3 in London) :) :)
Dickins Edinburgh Ltd is located at 17 Dundas St, Edinburgh EH3 6QG, UK
You can contact Dickins Edinburgh Ltd at +44 131 558 1108
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