Baggage at Edinburgh is consistently one of the worst experiences I have ever had with baggage. This evening on a flight landing from LHR the belt stopped followed by an announcement about keeping kids away from the belt. Everyone (naturally assumed) this was due to kids messing about. It was just a jam/ problem they were trying to blame on kids. Seriously odd. Took a further 30 mins to get things moving and no further updates. Have never had a good experience with the baggage. Felt sorry for the people who were from Australia travelling for 30 hours. Poor welcome to Edinburgh.
Deirdre Devany★☆☆☆☆
Flight arrives at 12.40 still waiting for bags at 13.32 this is London Heathrow tinEdinburgh now missed my connecting bus to Dundee as they are so slow. Ridiculous service. Get something rectified for customers!!!
Gloria M Alvarez★☆☆☆☆
Worst baggage service, the Edinburgh Airport is small and yet there is always significant delay to deliver the luggage, they should invest more in resources and personnel.
Matthew★☆☆☆☆
While on a recent BA flight from LHR to EDI, we left our passports in the seat pocket and only realised after we reached our hotel. While we take responsibility for leaving our passports onboard (jetlagged and tired due to travel from New Zealand), BA (and Menzies) is pathetic when it comes to assisting you get back such items.
I ran back to the airport in Edinburgh after realising what happened, only to find zero staff available to help. After speaking with the airport help function, someone from Menzies who covers BA flights overheard what I was saying and then tried to help me and make some phone calls to Menzies staff airside to see if anyone's picked up left passports from the aircraft we were on. Sadly no one had.
What irked me is the Menzies staff insisted the plane should have been cleaned and security check before departure back to London Heathrow. That clearly did not happen and the passports were therefore still onboard as the plane headed back to London.
BA though do not want to help. After speaking with reservations and their lost property team, they claim it's the responsibility of the ground handling agent and lost property at the airport who need to help. Like come on you're a massive organisation, you should have something better in place than this.
The aircraft we were on therefore did European trips the following couple of days and after we were advised to keep checking airport lost property there's nothing. So effectively BA and their ground handling agents haven't done their jobs properly and therefore means we won't get our passports back.
Makes no sense for people to take passports but suppose if can happen and try use them for something. This is why BA need to do better customer service in these instances. Again we take responsibility for not collecting our passports but BA needs to do better to help. It's pathetic.
Marta Kedziora★☆☆☆☆
Despite calling and email this service several times over the past 6 days since they lost my luggage it has been impossible to get my luggage back. From no one manning the Menzies desk to purposefully dropping calls when I finally get through to them they’ve made my lovely holiday quite the horrible experience. Would suggest to Edinburgh airport to drop them as a luggage help desk.
Yvette Hopkins★☆☆☆☆
Consistently poor service. Lack of consistent communications. Inconsistent messaging between what the airline states and then what Menzies states. They are unreliable and lack transparency. Feel free to contact me
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What is the address of Menzies?
Menzies is located at Ingliston, Edinburgh EH12 9DN, UK
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