Home Trends Pollokshaws, Glasgow

Reviews

1. Nicholas Robb ★☆☆☆☆

   Purchased a shed inc. assembly and painting with 1 year gaurantee from HomeTrends. The shed took 3 months to deliver and assemble, including 12 failed delivery dates. Shed was finally assembled only to find it was the wrong size. Finally correct shed was assembled unpainted against the wall, making it impossible to paint. The shed now leaks, and HomeTrends refuse to honor the warranty they offered and will not repair. Any recourse such as discount or refund refused. Director Paddy Fairley now avoids all calls.

   more 6 years ago
2. Marion Magee ★☆☆☆☆

   What can I say without being sued for defamation of character.I pity you if you buy from here been fighting since last August about damaged unit and flooring that came in two diffrent shades.When I had paid nearly 700 pound for flooring and fitting .So there was no joins and it all matched paid extra had enough left over to do my two friends bathrooms ,to avoid the joins had to buy more.Now I have a kitchen thats the grey shade I wanted and hall thats beige shade .So to be fair as the hall was the most expensive they could just replace the kitchen as long as it matched the hall. Eight months and many promises later no joy on either the unit or flooring being replaced. So time for talking is done now its time for action .Do not pay cash ,pay it with your card if you must deal with them so they can help you chase them up. Dont pay till you see it finished and in place because once they have your money you havent a hope in hell of getting anything sorted any time soon.Well I have had enough now is the time to take action hope there ready totally sick now of there treatment. If you want to send me your complaints I am making a dossier to give to trading standards feel free to forward them to me thanks

   more 7 years ago
3. Sara Arrowsmith ★☆☆☆☆

   Absolutely awful. I bought a carpet with 10mm underlay. They sent first carpet fitters who started fitting 8mm underlay, which I spotted so they only fitted a small area with the little 10mm that they had. I was promised 10mm underlay a few days later. The first carpet fitters damaged my radiator and the skirting boards, walls and window sills in the hall. 5 days later, a second carpet fitter came who fitted 8mm underlay whilst telling me it was 10mm. I phoned Home Trends about 60 times over 2 months, who always promised to come back and fix it, and gave appointment after appointment but they never showed up. So stressful and such a waste of life. I got a refund via my debit card company. So horrible to be lied to, so wilfully, and it's fraud really. They could not care less.

   more 7 years ago

1. Umara Tariq ★☆☆☆☆

   Shocking service. Firstly carpet fitter came a day late, which would have been fine if i was informed of this instead of waiting in all day on the intended day. Next the carpet fitter left after only fitting the underlay. The underlay was not the size of underlay i had ordered either. The carpet fitter then didn't come back! The company said he went AWOL and arranged for another carpet fitter to come the following week. So i had exposed nails on my stairs for almost a week, and having a newborn baby this was a major hazard. I couldn't exactly avoid using my stairs. There was no compensation for this, not even 10% as a goodwill gesture. The worst part of my experience was the lack of communication from the store. Each time I called they said that they would be in touch as soon as a) the carpet arrives in store, b) they get in touch with the AWOL carpet fitter, c) they find out when or if another fitter can come out. But each time they didn't get back to me. This meant i was stuck in the house waiting for almost a week, each few days phoning the store to find out what was happening because i hadn't received a reply as promised. The carpet fitter who eventually came out was pleasant and competent. However the organisation of the store including poor communication and lack of business acumen (not being prepared to compensate a customer for severe inconvenience) have put me off from using this store again.

   more 7 years ago
2. Affy Ahmad ★★★★★

   Brilliant service, Patrick and the team really make a difference. Not always easy to buy the right product but they were spot on helping us select the correct underlay for the room and everything. Fitters were really good mannered and Patrick even came along personally to inspect the job. You really don’t get better than that! I didn’t know this company and hadn’t considered them but went in after going into another carpet supplier across the road. I’m glad I went in now!

   more 8 years ago
3. HAL 9000 ★★★★★

   Brilliant service, Patrick and the team really make a difference. Not always easy to buy the right product but they were spot on helping us select the correct underlay for the room and everything. Fitters were really good mannered and Patrick even came along personally to inspect the job. You really don’t get better than that! I didn’t know this company and hadn’t considered them but went in after going into another carpet supplier across the road. I’m glad I went in now!

   more 8 years ago

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