Well Pharmacy Edinburgh

Reviews

1. Tom ★★★★☆

   They're good. I appreciate text messages being provided when a prescription is ready. More information would be better - such as a confirmation that the prescription has been picked up and will be processed. I've occasionally been concerned about whether they've received the prescription. As a regular visitor for repeat prescriptions, it's pleasing that the pharmacy assistant recognised me and located the medication quickly.

   almost 8 months ago
2. wendy harvey ★★★★★

   This is my local chemist for my medication. The entire staff are so so friendly and welcoming. My prescription is a hard prescription to keep on top off. They handle my prescription and is always ready and correct for me! I can’t see a chemist measuring up to Well as they just got everything under control and go out of their way to be any help to any customer who walks in not just me. Best chemist by far.

   1 year ago
3. Mike Mike ★★★★★

   The staffs are great. I have been using this pharmacy for the past 6yrs and the guys are awesome. I've compared other pharmacy around but the service I get from well pharmacy staffs is nothing to compare with. I hope the management at stenhouse sees this and encourage the staffs plus work on new staffs coming in to join the team. Thanks guys for always doing a good job and you know all yourselfs without mentioning your names here. But I will give a big thumbs up to the Wednesdays team, you guys are my hero.

   almost 2 years ago

1. Shona Hannan ★★★★★

   Went to pick up my husband’s large prescription today which included continence products that are heavy to carry. I asked if it was possible if the continence products could be delivered as I have a shoulder injury at the moment and they said yes they could do that and they would deliver all future prescriptions. This came as much relief to me as I had been struggling to carry them in the past. The staff were great and very understanding. So a great big thank you to the team at Stenhouse Cross. With many thanks and much appreciation.

   almost 2 years ago
2. Lauren Maxwell ★☆☆☆☆

   I’ve had pretty bad service recently. There’s a specific medicine my son gets, and every time I ask this pharmacy if they have it in stock they say they don’t. Sometimes they’ll say they’ll order it in, then when I check at a later date they still say they have none in stock. Today my husband went in and asked for it. He saw two members of staff behind the counter discuss the medicine: one member of staff had a bottle of it in his hand and was telling the other member of staff that it’s the only bottle they have in stock. The second member of staff said ‘’they can’t have it’’ then came to see my husband and told him that they didn’t have any in stock and gave him an alternative. So, she lied. I wonder how many times I’ve also been lied to. Why are we not allowed it because it’s the last one? Who are they keeping it for? Overall there seems to be an unwillingness to help.

   almost 3 years ago
3. DJ h3x ★☆☆☆☆

   Mirroring other reviewers staff are unfriendly the body language is disgust, they really do not like the locals here I mean you do get some junkies here so I guess that's why.

   almost 3 years ago

1. Teresa Rizzo ★☆☆☆☆

   I honestly don't know where to start! I went into the pharmacy to hand in a carrier bag full of unused medicines that my mum no longer needs as she's passed away. So, on doing the right thing I was actually greeted with a bad and unappreciative attitude from the shop assistant. Why? Because some of the medicines were still in their original boxes and she wouldn't take them! So I went back home removed all the boxes and returned to the pharmacy, waited again in a queue and this time she accepted the bag of medicines. I had to ask the shop assistant why she wouldn't take the medicines in their boxes? And her reply, "we don't have time to take medicines out of their boxes" !!!! Reallyyyyyy I will never go there again.

   almost 4 years ago
2. EzahLePurp ★☆☆☆☆

   This pharmacy is appalling recently. Prescriptions take an age to get completed. Sometimes a week or more from when the Dr sent it to them. "Remember, we will send you a message when your prescription is ready". Yeah that's all very well but when you put in a request 7 days before your prescription has run out and end up going on the day it runs out because you haven't heard anything to find it hasn't even been prepared. Then they get annoyed because you've shown up for it and they have to prep it right there and then. Not to mention going at 11am and it's closed with sign on door says closed 1pm to 2.45pm. On a plus side, Gary is always helpful and professional.

   almost 5 years ago
3. Angie Kinrade ★☆☆☆☆

   What on earth has happened to this usually efficient pharmacy? Customer service is diabolical at the moment. My husband and myselfs repeat prescriptions have not been ready on time. The pharmacy blamed the GP but we checked. This is not the case. They kept asking us to come back other days. Still not ready. They do not answer the phone. My husband and i made return visits to the chemist 3 times each to collect our orders We queued for 15 min on more than one occasion and it still wasn't ready . Staff give us diffetent reasons for the delay each time. No apology. They assume that you are free to repeat the process on another day. We use to receive a text to say that our order was ready. This is not happening either. Don't offer a repeat prescription service if you can't provide it. I actually feel sorry for the staff as I feel there must be a wider issue perhaps management.reviews have been excellent up until late the last few months.

   almost 5 years ago

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