Staff in here are good 4 stars because they put my email address in wrong making me wait 72hrs for nothing but did sort it out quickly when they became aware of the wrong address. They are much better than the useless people when you ring customer services who passed me to 6 different people then just said go in store and get them to sort it.
A huge shop with practically everything Currys sell as far as I can tell! The staff were friendly & didn't bother me too much as I wandered round having a nosey at things. It's going to be a sad future when we don't have these types of shops anymore, use it or lose it people!
I am really disappointed with currys chippenham. Turned out they are liars and they lied to me about sending my fitbit for repair. I got a care plan and my futbit watch stopped working. I went in Store, made a 20 minute trip on last Tuesday 25/11 and dropped my watch. They promised me with the 7 day repair guarantee. But for the next 7 days I didn't receive a single update. So I made another 20 minutes trip to the store this Tuesday only to be told they haven't heard anything back yet and tomorrow which is on Wednesday will be the 8th day. Then they will write off my watch and give me a gift card. I was waiting nothing happened. So I made a call to currys today. Transferred over to various departments over 30 minutes and then to the care team who told me my watch was never sent by the store for repair. I was stupidly waited this long for nothing . I am utterly disappointed and shocked how they lied to my face. Will never purchase anything from currys ever again.
Settle in — there’s a bit of a story. My partner and I love Polaroids, so when our camera stopped working, we decided to upgrade to the Instax Wide 400. We ordered it online from Curry’s because it was advertised as “ready for collection within an hour.” We live in different countries and had limited time together, so we arranged to collect it from the Chippenham store while we were in the area. But as soon as we paid, we were told it wouldn’t be ready for another two days. If we’d known that, we’d have ordered from another retailer (John Lewis, Argos, etc.) that had it in stock. I contacted Curry’s customer service to see if it could be collected sooner — but after battling through unhelpful chatbots and providing endless details, my simple question (“Can I collect my order earlier?”) was never properly answered. When we stopped by the store on delivery day to explain the situation, the staff member we spoke to was dismissive and uninterested. We were told nothing could be done and that we’d have to come back later — despite explaining that we lived two hours away and had chosen that store based on our schedule. Honestly, I see no reason to buy from Curry’s again. The service — online and in-store — was unhelpful and impersonal, and the prices are the same as everywhere else. There’s simply no benefit to shopping with them.
Awful place, Placed an order went to pick it up only to find out I had to wait a few days, As believe it or not, it wasn’t in stock, A few days pasted, Awaiting confirmation that it was in the Swindon store, The only email I received was thank you for choosing curry’s, I had to ring A number spoke to a lady low and behold even after giving her my reference number I had to go through a load of security questions, To which all were correct, I would then asked another security question Which I responded to how many more do I have to answer? I just want to know if it’s in your store as you have failed to send me confirmation., When doing click and collect you expect to be able to pick up your goods, Not wait days for them to get them in store it should actually state it’s out of stock, And to let the customer know that it has arrived would be appreciated
Krystal was very helpful friendly with helping me with my purchase of new tv deserves pay rise
The staff are very helpful, but that is a far as they can go. After sales support by curry’s customer services is non existent. They just pass the problem to the manufacturer. They won’t answer emails or phone calls and want nothing to do with the product once it was been sold. I bought a hot point dryer which has failed 3 times in last 4 months, so I am covered by Customer rights act. I am having to start court action as they won’t even have a decency to answer my emails or phone calls. By all means look and get advise from the helpful store staff, but buy elsewhere.
I have been there several times over the last few months looking for Chromebooks, phones and kitchen appliances. They never have stock, their staff are never available unless you're buying tech or TVs and one character treats you like an inconvenience. Never going there again
George with the blue hair was absolutely incredible. Super professional, ridiculously knowledgeable and an asset to the team. His knowledge on the item we were purchasing was amazing. The store: some items are low on stock or out of stock so if you are coming to this store it may be worth checking stock availability online before travelling.
Currys is located at Bath Rd, Chippenham SN14 0AT, UK
You can find directions to Currys by following this map link