Received our set of Judge pans including a frying pan but unfortunately the rim has an imperfection which was disappointing otherwise good service.Could anything be done about this they are really nice pans.
Buyers beware. Another scam company buying crap from overseas, products not as described - roasting pan was meant to be able to be used for induction as per the website. Turns up as a low cost cheap piece of crap that’s not induction. Then to top it off, YOU HAVE TO PAY TO RETURN IT!!! AVOID.
I have had a set of Stellar cooking pans with straining lids for many years and I can honestly say that they are by far the best I have ever used, however, I had an accident with one of the pan lids, it shattered into myriad pieces. Due to the lids being unique to the set I got in touch with Horwood in the hope that I could get a replacement. After sending photos of the remains of the lid and it's size as requested I have been sent a replacement. I cannot praise their customer service enough, and a special thank you to Ellie.
Fast delivery and updates. I ordered a set of Stellar pans, a wok and a frying pan - unfortunately the wok was badly dented when we opened the packaging. However, I sent a message & photographs to the supplier and a no quibble replacement was immediately arranged, which arrived very promptly. So, despite the damaged item, the customer service was excellent. Thank you
Having been bought a set of Judge cutlery more than 25 years ago which was just starting to show it's age we decided this week to purchase a 32 piece "Bead" set to replace it direct form the website at a very competitive price. The cutlery still looks to be of very good quality. Ordered on Monday and delivered on Wednesday. Excellent all-round!
I bought my set of saucepans about 10 years ago after a recommendation and the fact that they offer such a good guarantee, but over the past few years the non-stick surface had started to deteriorate. I emailed the company and had a very quick response from Louis. After sending a few images as requested I received a replacement set! I'm absolutely delighted with the service I received and can't thank Louis enough for the prompt, professional way that my concern was dealt with. Can't recommend this company enough and will certainly be buying from them again.
I bought a 3 set of Stellar 7000 Draining pans about 15yrs ago to use on an induction cooker. Over the years of constant use and dishwasher cleaning the rivets holding the lid and pan handles started to erode causing the handles to wobble. I contacted Horwood with a short note and a few pics and video clips. The following day Louis replied asking a couple of questions. These I answered. Louis said that some improvements had been made to the pans and that this shouldn't happen again .He also said my replacements would be sent out. Before lunch the following day my new pans were delivered. Wonderful to see that Horwood honour a "Lifetime guarantee" and are truly a professional company. Highly recommend.
10/10 for Customer Service! A small issue with a corkscrew was resolved speedily and efficiently (even when I couldn't remember where I'd bought it, nor where the receipt went) by replacing the entire item. The Stella range is well-engineered and my partner and I cannot speak too highly of it.Thanks!
Superb customer service - contacted the customer services team with an issue regarding a four year old pan and less than 72 hours later received a replacement under the lifetime warranty. Fantastic performance by Louis and the team, thanks! :)
Excellent customer service! I bought a set of pans over ten years ago. The rivets on the handles corroded (possibly from dishwasher cleaning). I responded to another review warning of this issue - not seeking any response from Horwood. They contacted me, asked for details and replaced the set of pans. The new ones have better rivets and I am assured that they are dishwasher safe (though I hand wash my pans now). Not only are my Stellar pans excellent but the customer service goes above and beyond. A rare but wonderful thing to experience in these troubled times. SJE, North Yorkshire
Horwood Homewares Ltd - Stellar, Judge Kitchenware is located at Avonmouth Way, Avonmouth, Bristol BS11 9HX, UK
You can contact Horwood Homewares Ltd - Stellar, Judge Kitchenware at +44 117 940 0000
You can find directions to Horwood Homewares Ltd - Stellar, Judge Kitchenware by following this map link