Unhelpful staff who cannot answer simple queries. Post Office counter is now a sham since it's moved to near the tills. I've been 3 days running to collect a parcel and couldn't, due to not having the right staff, system issues, or having to close the desk early (no reason as to why). It's the worst shop.
It’s a shame to see how the post office has declined locally so that it is now just a bit of a desk next to the till. I was unable to collect a parcel due to none of the staff being trained to hand over my parcel. I appreciate that there is clearly some sort of politics going on here within the shop but it is frustrating that I am unable to receive my item when I know it is there. I unfortunately won’t be using this shop again for the receipt of parcels.
Very good
Unreliable post office services within One stop. I could only collect a parcel on Saturday morning a medical device that I needed urgently . The post office was closed due to sickness and the One Stop were not forthcoming at helping me to get my parcel. They gave me their head office number which was closed on a Saturday . I told them how I needed the parcel. They were happy to send me away because there was nothing they could do. I phoned the One stop at St Helens who spoke to them and they have now contacted the Eccleston post office team but none of them Are answering their mobiles to open up the post office so it is now 6.00 and I still don’t have my parcel. Surely things could be better managed .
It is so difficult to write a review on this shop because, despite asking often for more vegetarian options, they are still limited. .. BUT we need to remember it is a small local convenience store and so space for stock must be limited.. with that in mind I cannot complain. Prices are a little dearer, as is often the case with small shops but they have good offers on... and my own experience of the staff I have encountered has been really good. The young Irish man in particular cheers me up with his lovely smile and banter. As a lonely, old woman, encounters with lovely people get me through the day in this mad world.
Absolutely disgusted by the treatment my daughter has just received in this store in Walmesley Road. She tried to buy cigarettes and was accused of stealing by an incompetent staff member. She was made to stand there in the shop humiliated for 10 minutes while they checked the cameras, listening to him tell other staff members that my daughter had stolen the cigarettes. The audacity of this incompetent staff member just because she has a scouse accent and was spending over £60 on cigarettes. This kind of customer service is despicable and whether or not the person who served my daughter is new to the role is totally irrelevant. He accused my daughter of stealing when it was proved that he clearly cannot count to 5 and claimed that my daughter stole them when he had in fact put them all back on the shelf! Clearly a liar as well as incompetent.
Friendly staff, good offers.
Feel bad giving one star as the staff are LOVELY .... but drive here today and not ONE single thing in the freezer that is vegetarian! No veggie sausages, cheese and onion pizzas ... basics. Most shops have limited vegetarian food but to have none at all is not good. I will drive the extra few minutes to a large superstore from now on .. wanted to support local. :(
One Stop is located at 93-97 Walmesley Rd, Eccleston, Saint Helens WA10 5JW, UK
You can contact One Stop at +44 1744 322419
You can find directions to One Stop by following this map link