Invariably find the pharmacist dealing with my queries (on the phone) is friendly, knowledgeable, helpful and shows genuine interest in any questions or requests, quickly finding a solution.
Awful service! Continually messing up with prescription made up trays! then blaming GP ! Staff and pharmacist in main shop usually helpful!
Ordered a parcel 1 week ago and I am still waiting for the parcel to be delivered to store , called store numerous times and they said they haven't received anything. Absolutely terrible service no one was willing to do anything and the hoops you have to jump through just to get a refund it is all a joke basically we don't have it so tough that was the attitude at the hamilton branch. No on was willing to check anything or go above and beyond for the customer. What they don't understand is that your money pays for these items and they can't even be bothered to deliver them. I am still waiting on a text message
This is by far the most disorganized pharmacy I've ever visited. There seems to be no efficient system in place—during my visit, the queue stretched out the door because a single customer was engaged in a lengthy discussion with the counter staff, while no one stepped in to assist other waiting customers. Unfortunately, this has been an ongoing issue for a long time. The constant delays (often 12-15 minutes just to make a simple purchase) must be costing the business significant lost sales, as customers can't quickly pop in for what they need. Serious improvements are needed
Constant queues, with terrible service. I often have to wait close to an hour to be served. Went in asking for an over the counter medication, wasn't even told I'd have to wait, left standing for 20+ minutes, then given a different tablet which is not what I wanted. I was in a rush and given no updates to the fact they did not have the medication I requested and that they were going to give me something else that I did not want. Also went down for an important script and they told me it wasn't on the system. Refused to write emergency script, or call GP. Gp claims its on the system and that the pharmacy is at fault. All they needed to do was call the GP and they would have confirmed or done their job properly and checked the system as it was definitely on there. The staff member was rude and didn't care, despite this being very important medicine that I cannot just stop taking or risk a stroke or death
I came here for several years to collect repeat prescriptions. Recently, I changed to another pharmacy due to constant issues, starting mid 2022. Lost prescriptions, orders not submitted for items, prescriptions not ready when the SMS was sent saying collection was available, consistent attitude from one blonde female staff member to all customers, it just became tedious. The pharmacist with the beard always seemed to try his best, but he’s on his own in this place.
Messaged me at 12.49 saying prescription is ready, got there 15 minutes later to find it shut! Waited nearly 30 minutes and no signs of opening. Looking at other reviews it seems they just make up their opening hours to suit themselves.
I've called this pharmacy over 10 times and they don't answer the phone,
Pharmacy opening hours for a Sunday state 10am-4pm on 1 Sunday I arrived at the pharmacy a few minutes before 10 as I had to be somewhere else pretty soon, sat outside in car till nearly 10:15am and they where still closed & the shutters down ! Again, Needed a prescription filled tonight, Friday opening hours say they close at 8pm, I arrived at 6:45pm and surprise surprise, shutters down and pharmacy closed even though they where supposed to be open for another 1hr 15mins. They really should update their opening hours if this is going to be continuing so people are aware and don’t get left without urgent medication.
Since the last pharmacist left (Graeme) this place has gone to the wall. Staff, except the big tall pharmasist, are so unhelpfull. I used to have a chat with Graeme who knew everything about me and my family, knew my prescription, and could offer advice. This new team are awful
Boots Pharmacy is located at 1 Douglas St, Hamilton ML3 0BP, UK
You can contact Boots Pharmacy at +44 1698 207511
You can find directions to Boots Pharmacy by following this map link