Inglis Vets

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Reviews

1. Jordan ★★★★★

   Great vet and really friendly staff, no complaints

   almost 2 months ago
2. Moira Somerville ★★★★★

   Lovely vet practice , vet was very good examining our cat , listened to what I had to say, explained things well. Even carried Seb and cat carrier out to my car.

   almost 4 months ago
3. Jackie Connor ★★★★★

   We had to make the heartbreaking decision to say goodbye to our beloved cat this evening, and we can’t thank the team at Inglis Vets enough for the compassion and care they showed us. When I called to see about getting her seen, I was told there would be a £320 consultation fee as it was out of hours - despite what some other reviews may say, I didn’t find this unreasonable at all. I would have paid ten times that if it meant our girl could be treated and no longer in pain. In the end, we were only charged for the euthanasia procedure, and the consultation fee was kindly waived. The vet we saw was incredibly kind, gentle, and patient. She talked us through everything with such compassion, taking her time with us and never rushing anything. We were given time alone to say goodbye to our sweet girl, and everything was handled with so much dignity and care. All the staff we spoke to, including the lovely cleaner who spoke so kindly to my husband were so thoughtful and sympathetic. They all helped make an unbearable moment just a little more bearable. Thank you, Inglis Vets, for your kindness and for treating our cat with such love and respect in her final moments.

   almost 8 months ago

1. Cheryl Hobart ★★★★★

   This is the best vet practice I've ever experienced. My dogs rush through the door and try to jump up onto the examination table. I was particularly impressed when one of them needed surgery and when I dropped him off I explained that he gets separation anxiety and the nurse kept him with her until he went into surgery.

   1 year ago
2. Helena Harrop ★★★★★

   Inglis vet is the best one i have used .. very helpful.. Staff are friendly and helpful too .. also when asking about price its spot on no hidden charges or its price went up by hundreds after treatment.. would 100% recommend them for your pets Kia is getting on now she will be 13yr in November and they are brilliant with her

   1 year ago
3. Andrew Coutts ★★★★★

   Attended at Polbeth with my 2 Bernese Mountain Dogs on 28th February 2023. Brilliant vet and brilliant service. Have used Polbeth for years and will continue to do so. I am happy and so are the dogs. Andrew Coutts.

   almost 3 years ago

1. John Mills ★★☆☆☆

   I have no complaints about the veterinary care of pets by this group. However their ability to take an appointment and keep to it is absolutely shocking, as is their attitude in dealing with their errors regarding same. When we moved house to Polbeth we switched from another vet to Inglis in Polbeth because it was located close to our new location and it seemed the obvious thing to do. However what we have found regularly over the years is that the Polbeth surgery hardly opens. We were regularly having to try to book appointments via the Dunfermline surgery which is the main one and which is usually open. We were able to live with that, however two recent episodes have really angered me. Firstly I had booked our two dogs in for their jabs as we were going on holiday and they were going into kennels a few weeks later. Although both were booked in for a double appointment together, the practice somehow managed to only have one of them on the system. When my wife phoned to check the appointment she was told only one could be seen and she would need to rebook the other one. I had to phone from the back of a a taxi in Lisbon to persuade them to see both dogs. Only after long remonstrations and offers of different days, separate appointments, etc. did I get my dogs booked in to their rightful appointment. My wife was made to feel like she was getting a favour when she took the dogs in. That was 6 weeks ago and bad enough. Yesterday I phoned to make a short notice appointment as my dog was needing a repeat prescription for a previous condition. As usual the Polbeth surgery was closed so Dunfermline offered me an appointment at the Corstorphine office which I gratefully accepted, albeit a 2 hour round trip during the day. We arrived at the Corstorphine surgery today and no appointment was on their system. Nothing at all. We were told to wait and eventually we were told that nothing was on the system so basically there was no appointment. I finally convinced them to ring Dunfermline which they did and no joy - no-one knew anything about it. So they asked me to go home and do the 2 hour return trip again at 3pm when we could be seen (again as a favour). Alternatively we could come back tomorrow or in the New Year! No attempt to try to fix their error by fitting in a 10 minute appointment (we arrived 15 minutes early for the appointment and by now it was 30 minutes later). Not even an apology really - just a flat statement that they had no appointment on their system. As I said I have no issue with the medical side of it but if you value your time, and your pet needs its appointment then I would check the appointment you have made still exists on your way to it. I won't be going back.

   almost 3 years ago
2. Jay Jason ★☆☆☆☆

   They didnt really do what I asked for and I was a bit shy to speak up. Make sure you do what custpmers ask for please

   almost 3 years ago
3. Susan Boles ★★★★★

   My dog is always made welcome and the staff regardless of position at the practice make a fuss of her which puts her at ease ❤️

   almost 3 years ago

1. Karen Gormley ★★★★★

   Would recommend this vet practice. They always listen to me and explain everything very clearly. The staff are always helpful and cheery and they love my little cat too.

   almost 3 years ago

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