Just picked up my car from fix auto in Newport.Staff were very professional and despite a girl being new in her role she has been amazing Quick and easy collection without any unnecessary hassle
Witnessed absolutely disgraceful behaviour at Fix Auto Newport. Avoid this place. I was with a friend collecting his BMW after a repair, and what I witnessed was shocking. The workmanship was appalling — dull paintwork, visible dirt under the lacquer, misaligned rear privacy glass, and new scratches on panels that were untouched during the original damage. These issues were confirmed by photos taken before the car was handed in. When my friend calmly asked to compare his photos with Fix Auto’s intake images, the manager, John Bowler, flatly refused and said: “Yes, but I’m not showing you.” That kind of evasiveness raises serious concerns about honesty and accountability. Even worse — and I saw this with my own eyes — while my friend was on the phone to his insurer, Mr Bowler spat on a cloth and rubbed it into the car’s paintwork in an apparent attempt to conceal a scratch. It was a disgusting, unhygienic act that left us both stunned. Rather than take responsibility, Mr Bowler sent someone out to buff out the scratches (which were clearly under the clear coat) multiple times, hoping we’d just accept it. When we didn’t, his tone changed completely — he got visibly angry, told staff to move the car out of sight, and made sarcastic remarks like: “Make sure you go through the courtesy car with a fine-tooth comb.” That comment alone says it all. They demand full documentation when you borrow their car, but refuse transparency when damage occurs to yours in their care. This branch acted like they had something to hide. The entire interaction reeked of denial, evasion, and a lack of professionalism. If this is how customers are treated when something goes wrong, Fix Auto UK seriously needs to review what’s happening at their Newport location — especially with someone like John Bowler representing them.
I took my car there because a scratch on the bumper. I was told I had to pay £25 for someone to have a look at it in the car park and the £25 pounds will come off the final bill. Having many other quotes from other reputable garages with the highest price being £400 they came back with a price of £1.100. I suppose it was a guarantee of the £25 for someone to walk across the car park with me.
Sian and nicola were very friendly. The ones who fixed my car r very talented was given a curtsey car for 2 weeks while fixing my car. My car was hit by an inunsured driver n today I picked up my car n it looks amazing thank u
Amazing customer service! Wing mirror got taken off on way to work, picked up a replacement and went to Fix Auto early morning and they fitted it for me free of charge! I even got to work on time. Will be my first port of call if something else ever happens.
Amazing garage! Gave me a detailed quote immediately. Booked my car in on the day I requested. Had £800 worth of work done in 1 day. Was also provided with a courtesy car.
Did a great job repairing the damage to my car, kept me well informed and didn’t cost the earth. Would highly recommend.
Good work done on the small chips to my bumper. So why the 1 star? Well, I needed to book my car in for a Friday, my only day off from work. The guy who gave me the estimate said they would only book me in if they didn't have other work on, saying if someone else came along they would take over my slot! So is my money not as good as someone else's? His attitude/tone of voice wasn't the best....and in my experience, others in their office came across cold and not welcoming at all. However, because of reviews I had read, I thought I give them my custom. Collected the car in the rain. I immediately noticed scuff marks on the back of the car. Opened the boot and noticed the bumper wasn't fitted properly- there was a larger gap between the bumper and back light, compared to the other side. Also noticed chips on the top of the bumper near the light. Brought this to their attention. They tried everything to get out of it and kept saying "I don't know what to do". In relation to the damage/poor replacement of the bumper they asked us "will that be a problem for you"? Er.... yes as we have only had car 3 months, cost us £12,000 and that it didn't arrive in that state! They even tried to blame me for the damage! I showed them photos of the areas taken the evening before the repair...(I always take photos incase its needed in these type of situations tip; do this for yourself...you never know if it will save you too). They then conceded and booked my car in to rectify their damage. Upon taking the car home, I then noticed yellow powder paint on the passenger seat and marks from shoes on the driver door (my car is not yellow but gray). 2nd visit; brought the above to the attention of the manager, who didn't say anything about it and didn't accept the offer to see the photos taken off the power paint/marks. He literally walked away from me, not interested in the slightest!(I was not being abusive in any manner). I was also informed that the car was booked in just to change one part...not to repair the chip or to adjust the gaps. When I collected my car, I discovered dust on my seats and around the seal of the boot. I asked if they had a wet cloth to remove it...the guy spat on his hand and rubbed the dust off! As I inspected the work, I was asked if I trusted that the work was done...he showed me the part they replaced. I did not receive any apologies from anyone. Like I said the work itself was good but there was no respect for the car in itself or for me as a customer
The best body shop I have ever used! Honest and reliable and always give you all options that your require. Staff are friendly and are always willing to go that extra mile and rectify any isssue you have I used a Gemini accident repair via my insurance company who made me fall it of love with my car after substandard work and faint peeling but when I went through the ombudsmen I used this company and they were outstanding from the customer service through to the work carried out! If only more auto repair companies too such pride in there work as they do at St woolos auto repair Great job ladies and gentleman ❤️
Fix Auto Newport is located at Unit 27/28, Newport NP19 4SL, UK
You can contact Fix Auto Newport at +44 1633 281766
You can find directions to Fix Auto Newport by following this map link