What a lovely experience shopping here. The lady who served me was helpful and pleasant nothing was to much trouble. Long blonde hair. Thank you for your help
I purchased 2 watches today in store, and was served by Rikke and her team. They were very accommodating and professional offering advise on my purchases. Can 100% recommend, and will be returning soon to buy more.
I went into the store to choose a piece of timeless jewellery to mark my birthday. Nicola was very welcoming and warming. She knew instantly what my style was and took out pieces for me to view. It ended up being the first one she showed me . However as it was piece that I wanted to have meaning behind and something to cherish , I decided to keep shopping around as they didn’t have one in store in my size . Nicola was incredibly patient and wasn’t pushy in anyway and said she will call around other stores to see if there was one available. Eventually she found one that could be resized for me and kept it to one side whilst I made my mind up and whilst I looked at other stores . During the whole process it took me a couple of weeks to be comfortable with my decision. The whole experience was a wonderful one, Nicola was excited as I was to find a ring that suited me and kept me up to date on finding a ring for me and I felt my needs were really met with a friendly, experienced manner and beautifully packaged up for collection. From start to end, Nicola was wonderful . Highly recommend and I will return!
I purchased an engagement ring and both of our wedding rings from Ernest Jones. Every time we were served by Alison, where Alison went above and beyond on each visit. The quality of service provided was second to none and we will go nowhere else for any future jewellery purchases. I also found Ernest Jones were competitively priced with a larger selection than most which made the purchase of the rings much easier (especially the engagement ring as I was flying solo!) Talking of the engagement ring, as a non jewellery wearer I simply had no idea what I was looking for. I went in and spoke to Alison and described my fiancée, what she liked, didn’t like etc and Alison brought over a couple of rings and the first ring was 100% the correct one, the one which I ended up buying. I even went as far as describing her finger size and Alison picked a size which would most likely fit my description, which again turned out to be 100% correct. Thank you again to Alison and all at Ernest Jones…if only the wedding planning was as stress free!
Very helpful staff member, not long in the job, believe I've seen another review referring to her. I made a small purchase (pen) beautifully gifted.
Nice place and good people. Got a gold chain fixed looking good
I didn't get exactly what I wanted but the sales girl in your Dunfermline branch was really helpful and ever so friendly and she hadn't work there long but very up to date of all products.
Was in last week to get a birthday gift for my sister lady was very kind and helpful always a nice atmosphere ☺
Since this was a Michael Kors dealer I took my partners MK watch in there for a battery. Was told it would be a couple of days as they were short staffed. Said this wasn't a problem and I could wait. Went back twice to find it hadn't even been started. Went back a 3rd time, after 5 days, where I was handed a bag of watch parts and told they didn't have the battery. But if I went to Mr FixIt and buy a battery they would fit it for me! So I took the bag of bits to the Mr FixIt who fitted the battery and reassembled the watch for cheaper than the price Ernest Jones were going to do it in 5 minutes flat. You can take it as read there will be no future business from us coming to this store at least.
Ernest Jones is located at 9A, Kingsgate Centre, Dunfermline KY12 7QA, UK
You can contact Ernest Jones at +44 1383 721475
You can find directions to Ernest Jones by following this map link